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Oil Change, void warranty

75K views 44 replies 29 participants last post by  sarahltebo86  
#1 ·
I know if you go over 7500 miles between oil changes, Hyundai can void your warranty....but I don't drive much and it takes me about 10 months to hit 7500 miles.

Can Hyundai void your warranty if you do oil changes every 8-10 months instead of every 6 months?
 
#4 ·
Check what type of service applies to you. My schedule requires the severe service.
 
#5 ·
NO. No manufacturer, Hyundai included, can void your warranty for simply declining a service. This is illegal and they know it!

I am sick and tired of dealers force-feeding this nonsense to customers in order to fear monger them into spending money excessively. It seems at least once a month somebody hops on here saying their dealer recommended $1,000 or more in worthless and unnecessary services and then threatened to void their warranty if they did not comply.

Long story short? Voiding a warranty simply for declining or skipping a service is illegal and a clear violation of the 1975 Magunson-Moss warranty act passed by Congress. However, if a lack of maintenance or a modification to the item of failure was found to be a contributing factor to said failure, the warranty on that item may be declined or voided.

Please read below for the full explanation. Key talking points are in bold and if you so desire, you can read a full explanation of the law here.

The relevant legislation here, the Magnuson-Moss Warranty - Federal Trade Commission Improvement Act of 1975, protects consumers from being wrongfully denied warranty coverage by new car dealers.


The Magnuson-Moss Warranty Act states, in part, in Title 15, United States Code, Section 2302, subdivision (c):

No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this subsection may be waived by the [Federal Trade] Commission if —

(1) the warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
(2) the Commission finds that such a waiver is in the public interest. The Commission shall identify in the Federal Register, and permit public comment on, all applications for waiver of the prohibition of this subsection, and shall publish in the Federal Register its disposition of any such application, including the reasons therefore.


Under this federal statute, a manufacturer who issues a warranty on your motor vehicle is prohibited from requiring you to use a service or maintenance item, unless such item is provided, free of charge, under your warranty or unless the Federal Trade Commission (FTC) waives this prohibition against the manufacturer.
Further, under the act, aftermarket equipment that improves performance does not automatically void a vehicle manufacturer's original warranty, unless the warranty clearly states the addition of aftermarket equipment automatically voids your vehicle's warranty, or if it can be proven that the aftermarket device is the direct cause of the failure.

Specifically, the rules and regulations adopted by the FTC to govern the interpretation and enforcement of the Magnuson-Moss Warranty Act are set forth in the Code of Federal Regulations, Title 16 - Commercial Practices, Chapter I - Federal Trade Commission, Subchapter G - Rules, Regulations, Statements and Interpretations under the Magnuson-Moss Warranty Act, Part 700 - Interpretations under the Magnuson-Moss Warranty Act. Contained within these rules and regulations is Section 700.10, which states:
No warrantor may condition the continued validity of a warranty on the use of only authorized repair service and/or authorized replacement parts for non-warranty service and maintenance. For example, provisions such as, "This warranty is void if service is performed by anyone other than an authorized 'ABC' dealer and all replacement parts must be genuine 'ABC' parts," and the like, are prohibited where the service or parts are not covered by the warranty. These provisions violate the Act in two ways. First, they violate the section 102(c) ban against tying arrangements. Second, such provisions are deceptive under section 110 of the Act, because a warrantor cannot, as a matter of law, avoid liability under a written warranty where a defect is unrelated to the use by a consumer of "unauthorized" articles or service. This does not preclude a warrantor from expressly excluding liability for defects or damage caused by such "unauthorized" articles or service; nor does it preclude the warrantor from denying liability where the warrantor can demonstrate that the defect or damage was so caused.
Under the Magnuson-Moss Act, a dealer must prove, not just vocalize, that aftermarket equipment caused the need for repairs before it can deny warranty coverage. If the dealer cannot prove such a claim — or it proffers a questionable explanation — it is your legal right to demand compliance with the warranty. The Federal Trade Commission administers the Magnuson-Moss Act and monitors compliance with warranty law.


That being said, if you choose to modify your car, and suddenly the fancy new electronic control boxes that you added to your car make it run rough, not start when cold, or buck like a bronco, the dealer can and will charge a diagnostic fee to find out what is wrong with your car. If it turns out that your modifications are the cause of the problem, the dealer has every right not only to charge you for the diagnosis and repair, but to also void the portion of the warranty that has been compromised by the use of those aftermarket parts. Likewise, a dealer may refuse to service your car if it is adorned with aftermarket parts to the extent that its technicians cannot reasonably be expected to diagnose what is wrong with your car. As an example, all cars manufactured after 1994 are equipped with OBDII (On Board Diagnostics II) ports that dealers use to read engine diagnostic codes for everything from an engine vacuum leak to a malfunctioning emissions system. If your chosen modification has compromised the dealer service center's ability to scan for these codes (aftermarket ECUs generally do not support OBDII), then there is a strong probability that the dealer service center will

  • Deny warranty coverage

  • Refuse to service the car

  • Note with your factory field representative for your region/district that your car has been "modified"
Your car's manufacturer notes are your car's "permanent record." Above all else, avoid compromising these notes. This is nearly always connected with your vehicles' VIN (Vehicle Identification Number) and will

  • Ensure that your car will not have its warranty honored at any dealer service center in your area.

  • Dramatically reduce the resale and/or trade-in value of your car.
 
#32 ·
Well it looks like we are going to get the “you didn’t use a OEM Hyundai oil filter” excuse for an engine valve repair on our 06 Sonata that was denied by Hyundai.

We had a friend who is a certified mechanic that works at a local VW/Audi dealership do the last oil change and because of that, Puente Hills Hyundai in CA is denying the warranty work and blaming the cause of the denial on not using a Hyundai oil filter.

What a bunch of crap….

What recourse do I have other than going to court?
 
#7 · (Edited)
^ Yep, what he said. :grin:

One thing in favor of dealerships (at least with my Hyundai experience) is that they often have the right parts readily available. I tried being cheap the first time I got the oil change on my Elantra, and went to Oil Can Henry's. Bad idea. They put an ill-fitting oil filter in, causing oil to leak out like a sieve. Second time around: no better. Third time was a charm, but geesh!

So, I opted for the dealer after that, who always got the filters right, and in actuality cost less. Also, they know all the software updates the Elantra may need, etc.
 
#13 ·
They MAY void your warranty, but only on an engine related problem, the rest of the car is still covered.
Did you read what I wrote at all? If I'm going to take the time to try to help you, please don't just skim through it and say I'm wrong. I'm done explaining this to people since it's clear they're not interested in being informed and they'd much rather be mindless sheep, blindly obeying what the dealership tells them. Hey after all, it's just money, right? We can always print more!

Enjoy being sold transmission flushes and throttle body cleanings every 20,000 miles. :rolleyes: Your service manager is going to LOVE you.
 
G
#10 ·
There are acids etc that are in your old oil that eat away at the alloys regardless if your at the milage or not. It's not a good idea to leave your oil in longer than recommended even if you've only travelled 1/4, half etc the milage per oil change
 
#15 ·
There's a lot of opinion mixed with fact in this thread.

Fact: The manual says 7500 miles or 6 months, whichever comes first. More often under "severe" conditions as described in the manual. So if you're waiting 10 months to change the oil, you are NOT covered for any engine problem attributable to worn/dirty oil. You ARE covered for everything else.

Opinion: They rarely ask for proof of maintenance, especially if the oil looks clean and at the proper level. So go with the 10-month schedule if you're feeling lucky. Personally, I change mine every 6 months. I also use synthetic, because my car is subject to repeated cold starts in the winter AND I plan to keep it in the family for many years. Others should not waste their money; conventional oil is fine.
 
#16 ·
Don, I'm curious. I think every 6 months is plenty too, but the Canadian manual says 5000 km or 3 months, which I find very excessive. I too plan to use synthetic because of the cold starts and our severe winters. I find Hyundai back in the ol days on this. My 8 year old Honda and Toyota were both 8000 km or 6 months, why is Hyundai so conservative? Are there engines that much poorer design? I think not.
 
#20 ·
Family friend who owns a shop advises it is best to change oil every 3 months or 5000km, whichever comes first. I tend to follow his advice (mostly) and change my oil every 3 months at approx. 6000km. I feel that changing my oil more often is very cheap insurance; I would rather do so more often in order to better protect my engine than prolong it to save a few bucks, which could bite me later on.
 
#25 ·
None of us want to know the replacement cost of a tranny, Don. LOL I've heard figures in the $2,800-$3,600 range for the automatic. Capital O-U-C-H! Thank goodness for powertrain warranties. But what after 100,000? Hmm? Uh-oh.
 
#26 ·
After 100,000KM you leave the keys in it in a bad part of town..lol.

Its Hyundai... I took the extra 60K warranty 8yr/160K Candian warranty only because I drive a long distance to work.

After 8 years and my warranty is up... time to put the Hyundai in the Recyle Bin and get something new.

If you really believe you can "pamper" this car into 250,000KM+ and 15 years go for it. My bet is it won't last.

Car are not designed to last this long anymore especially low end under $25K cars. And in Canada.. even if you don't put a lot of KM's on your car the Winter eats the other parts away even when you don't have huge KMs per year.

I don't plan on keeping this car 1 day over when warranty expires.
 
#27 ·
Car are not designed to last this long anymore especially low end under $25K cars..
We never know. The manufacturer has to design it so that it lasts at least 10 years for the sake of the US warranty. If something is built strong enough to live 10 years/100 000 miles it is hard for them to make something that will break just after the 10 years mark and force people to change their car.
 
#31 ·
Wow... 3000 to 5000km seems really short.

On my last 2 Hondas, there was no oil change interval... Just a computer that counts down based on the temperature, driving distances, etc and tells you to get it changed when it hits 20% oil life. The dealers never try to sell you on earlier oil changes. They just say follow the computer, and if you WANT an early change, they talk you out of it. My cars usually went about 10000km before they hit 20 percent.
 
#33 ·
There really is no factual evidence to support the theory that changing your oil more than recommended will increase the life of the engine. Engines today outlast the rest of the vehicles, usually it is the tranny or too many oil leaks or body falling apart that prompts disposing of a car but engine failure is rarely one of them.
 
#35 ·
I'll share my experience with Milton Hyundai and Hyundai Canada: I change my oil between every 8000 to 11000kms, and I use full synthetic. Hyundai Canada stipulates that Canadians are supposed to follow the Extreme Driving Condition and change oil every 6000km.

Well.... I just had a new engine installed at 93,000kms - completely covered by warranty. No question was ever asked and no issue was ever raised that I was changing my oil beyond the recommended 6000kms. I submitted all my records and they were satisfied.

The dealership was fantastic - they identified the problem, consulted with Hyundai Canada, got the approvals and completed the work.

I am a very happy Hyundai owner!
 
#37 ·
I'll share my experience with Milton Hyundai and Hyundai Canada: I change my oil between every 8000 to 11000kms, and I use full synthetic. Hyundai Canada stipulates that Canadians are supposed to follow the Extreme Driving Condition and change oil every 6000km.

Well.... I just had a new engine installed at 93,000kms - completely covered by warranty. No question was ever asked and no issue was ever raised that I was changing my oil beyond the recommended 6000kms. I submitted all my records and they were satisfied.

The dealership was fantastic - they identified the problem, consulted with Hyundai Canada, got the approvals and completed the work.

I am a very happy Hyundai owner!
Great post! Made me feel all warm and fuzzy! :thumbsup: Glad it all worked out well for you! Now you have to clean the interior so it will be a new car, ALL OVER, AGAIN!
 
#38 ·
Having just purchased our Hyundais and preferring to do my own oil changes, I asked at the local dealer in Surrey, BC about the warranty issue. They indicated I could do my own changes as long as I kept receipts and records. I buy my parts from RockAuto (Pronto brand filters were made in Korea..hmmmm could be same manufacturer even but $1.84ea) and use WalMart full synthetic 5-20 oil. Costs me about $22US total so I can change it more frequently. I do find the synthetic stays clean much longer which gives me some comfort and I can tinker in the garage a bit without too much risk or difficulty level.
I signed up for a My Hyundai account (YES, Canadian VINS are accepted) and enter all details in there as well for timeline recording.
 
#40 ·
+1 I phoned Hyundai Canada myself and they want every 6000km or 6months which ever comes first. Yeah and dealer I bought my car from is really pushy on the upsell and threaten the "Customer declined the manufacturers recommended maintenance". They used this on me when I didn't want to do a brake flush and 4 wheel brake service on a car with 23000km that was less than 2 years old.

I would like to add the a Mercedes I test drove last year was oil change every 20000km or 1 year which ever comes first.
 
#42 ·
Good Morning - a couple of you asked what happened to my engine. The answer is.... nothing, really. I had a bad grinding noise on startup, I took it in to get it checked and one dealer said it was the Timing Chain Tensioner. Took it to a second dealer closer to home, and they reported back that my engine was making a noise in the lower block that they knew to be piston related. That was it. They processed the warranty claim while I kept driving the car. I stress - once the car started and the 6 seconds of noise went away - the car ran great - no issues at all.
If you like Irony.... my car STILL makes the grinding on startup - even with the new engine!