At 30,000 km service ( 18,600 miles ) I was told the rear brake pads were worn out.
I had bought the Hyundai Accent new from that dealer ( dealer A ) just over 12 months before and it had been serviced by them at 7,500 km intervals ( it's a diesel ).
When I asked how come the REAR pads could be worn out so quickly no sensible answers were forthcoming.
I'm a careful driver, 90 % of my driving is highway and I keep an eye on the fuel economy gauge, my car is a manual transmission and I would have noted between gear changes if I'd left the handbrake on, or noticed the smell of burning brakes.
As I was due to do another highway trip in a few days I declined the offer to have the rear pads renewed because they would need to be ordered in, so I bought a full set of rear brake pads at another Hyundai dealer ( dealer B ) and when I got to my destination had them fitted at a Hyundai dealer ( C ) in a nearby town.
When I came to pick up the car I was told the Right rear pads were completely worn out but the Left rear brake pads were nearly new ! ! ! So there goes the handbrake left on theory !
Very annoyed at being told the lie by dealer A that BOTH brakes were worn I rang Australian Hyundai Customer Care and made a complaint about dealer A, and that this should be a warranty issue in such a new car, and that I had paid for a rear brake pad kit and for them to be fitted – total $ 220. Customer Care guy said I should take the car back to dealer A.
When back home I reluctantly booked the car into dealer A and they went through the brakes, they found nothing wrong and refused to make this a warranty claim, or reimburse my $ 220
Spoke to a lawyer and his fee to chase this up was going to be more than $220 and pads are not covered so I decided to leave it.
For the next service I rang another dealer on the other side of town ( wasn't going anywhere near dealer A ever again ), told them my brake story and how I was annoyed with my treatment at dealer A and booked the car in for a regular service and to look at the rear brakes.
When I picked up the car from dealer D I was told the rear brakes were perfect BUT the Left front pads were worn much more than the Right front pads, and they had swapped them around. It was suggested I should bring the car back for them to have a look at the front brakes. I was annoyed they hadn't had a look while the car was in their workshop. No time for that today I was told...............
And, if I did book it in that would be at my expense ! !
A few days later I got a '"courtesy call " from dealer D asking if I was happy with my recent experience. Needless to say I gave them my side of the story and was told that my complaint would be passed on to Hyundai Customer Care and they would contact me shortly. That was weeks ago, no call from Hyundai Customer Care so far.
An email had arrived from Hyundai asking my opinion of my recent service and i also went through my story but no response from that tirade has been forthcoming.
Dealer A is Chadstone Hyundai for the interest of Oz Accent owners. At 6 months old the rear washers had began leaking inside the window and the Service Manager had refused to make that a warranty claim. I fixed it myself and have already posted the details of my fix here at Hyundai Forums.
I feel that dealer A's actions about the rear brake issue was disgusting and that they should have noticed the front brake problems during their regular, expensive, "servicing " of my car.
I am wondering if other Hyundai owners have had similar problems with premature wear of their brakes, and if so I expect they would also have been told it was both sides when perhaps only one side was worn like mine. To my mind I think there is a Hyundai brake caliper problem.
As far as I'm concerned my Accent is an orphan and the so-called Hyundai Warranty is just a crock of shyte, as is their Customer Care
I had bought the Hyundai Accent new from that dealer ( dealer A ) just over 12 months before and it had been serviced by them at 7,500 km intervals ( it's a diesel ).
When I asked how come the REAR pads could be worn out so quickly no sensible answers were forthcoming.
I'm a careful driver, 90 % of my driving is highway and I keep an eye on the fuel economy gauge, my car is a manual transmission and I would have noted between gear changes if I'd left the handbrake on, or noticed the smell of burning brakes.
As I was due to do another highway trip in a few days I declined the offer to have the rear pads renewed because they would need to be ordered in, so I bought a full set of rear brake pads at another Hyundai dealer ( dealer B ) and when I got to my destination had them fitted at a Hyundai dealer ( C ) in a nearby town.
When I came to pick up the car I was told the Right rear pads were completely worn out but the Left rear brake pads were nearly new ! ! ! So there goes the handbrake left on theory !
Very annoyed at being told the lie by dealer A that BOTH brakes were worn I rang Australian Hyundai Customer Care and made a complaint about dealer A, and that this should be a warranty issue in such a new car, and that I had paid for a rear brake pad kit and for them to be fitted – total $ 220. Customer Care guy said I should take the car back to dealer A.
When back home I reluctantly booked the car into dealer A and they went through the brakes, they found nothing wrong and refused to make this a warranty claim, or reimburse my $ 220
Spoke to a lawyer and his fee to chase this up was going to be more than $220 and pads are not covered so I decided to leave it.
For the next service I rang another dealer on the other side of town ( wasn't going anywhere near dealer A ever again ), told them my brake story and how I was annoyed with my treatment at dealer A and booked the car in for a regular service and to look at the rear brakes.
When I picked up the car from dealer D I was told the rear brakes were perfect BUT the Left front pads were worn much more than the Right front pads, and they had swapped them around. It was suggested I should bring the car back for them to have a look at the front brakes. I was annoyed they hadn't had a look while the car was in their workshop. No time for that today I was told...............
And, if I did book it in that would be at my expense ! !
A few days later I got a '"courtesy call " from dealer D asking if I was happy with my recent experience. Needless to say I gave them my side of the story and was told that my complaint would be passed on to Hyundai Customer Care and they would contact me shortly. That was weeks ago, no call from Hyundai Customer Care so far.
An email had arrived from Hyundai asking my opinion of my recent service and i also went through my story but no response from that tirade has been forthcoming.
Dealer A is Chadstone Hyundai for the interest of Oz Accent owners. At 6 months old the rear washers had began leaking inside the window and the Service Manager had refused to make that a warranty claim. I fixed it myself and have already posted the details of my fix here at Hyundai Forums.
I feel that dealer A's actions about the rear brake issue was disgusting and that they should have noticed the front brake problems during their regular, expensive, "servicing " of my car.
I am wondering if other Hyundai owners have had similar problems with premature wear of their brakes, and if so I expect they would also have been told it was both sides when perhaps only one side was worn like mine. To my mind I think there is a Hyundai brake caliper problem.
As far as I'm concerned my Accent is an orphan and the so-called Hyundai Warranty is just a crock of shyte, as is their Customer Care