Hi,
I have a 2013 Sonata Hybrid which included free trial of 3 year Assurance package and two other packages for 3 months. I didn't use them much, but sending POI from computer or phone to the car began to fail after about a month. I simply got a message saying "Blue Link is not active. Contact the customer service ~". Since I didn't use it much, I didn't pay much attention to it, but came to realize that the even the Emergency button did not work at all.
I contacted the Blue Link Customer service by phone as instructed in early October, and I was told that their resolution team would work on my issue shortly. Ever since then I emailed and phoned multiple times, all I got back was that their resolution team would be working on it.
After THREE months, one of their representative contacted me saying that they resolved the issue so that I could go ahead try within the new few days. Alas, the issue was still NOT resolved. So, I contacted them again multiple times and all I heard back was again their resolution team would be working on my issue shortly.
Guys, it's been FOUR months and this is the worst customer service that I have ever had. Has anyone experienced this poor level of customer care from Blue Link? Any suggestion would be greatly appreciated.
Thanks,
Junguk
I have a 2013 Sonata Hybrid which included free trial of 3 year Assurance package and two other packages for 3 months. I didn't use them much, but sending POI from computer or phone to the car began to fail after about a month. I simply got a message saying "Blue Link is not active. Contact the customer service ~". Since I didn't use it much, I didn't pay much attention to it, but came to realize that the even the Emergency button did not work at all.
I contacted the Blue Link Customer service by phone as instructed in early October, and I was told that their resolution team would work on my issue shortly. Ever since then I emailed and phoned multiple times, all I got back was that their resolution team would be working on it.
After THREE months, one of their representative contacted me saying that they resolved the issue so that I could go ahead try within the new few days. Alas, the issue was still NOT resolved. So, I contacted them again multiple times and all I heard back was again their resolution team would be working on my issue shortly.
Guys, it's been FOUR months and this is the worst customer service that I have ever had. Has anyone experienced this poor level of customer care from Blue Link? Any suggestion would be greatly appreciated.
Thanks,
Junguk
