Wow people take things really serious here......
Everyone has their own opinion, I don't think Hyundai has a quality issue here, every manufacture has these odd issues that arise. I think Hyundai has a customer relations issue, and the way they treat their customers is different from Toyota, Honda, etc...
I personally have worked in Service Departments at Toyota and Nissan, and trust me there is a difference. If the customer pushes the dealership, and the problem is noted on multiple work orders, the manufacture foots the bill in order to keep the customer happy, they realize customers talk, and without their support the brand will not grow. If it turns out to be a common issue, the warranty is extended, or the part is replaced prior to the warranty expiration with an updated part, in-order to minimize customer anger issues
Hyundai has NOT learned this yet, and this will hurt them very shortly, as there sales are growing and so it customer anger over stupid issues like this.
The way Hyundai Canada, Local DSM, and 2 local Dealerships are treating me regarding my Engine noise on my 2011 MC Accent, is absolutely terriable, and would not be tolerated especially at a Toyota dealership. Both the DSM, and Dealerships would have had the riot act read to them, and stiff punishment given. The customer issue would have been fixed immediately, aswell as additional benefits given to the customer to offset the terrible experience, in hope they would return and buy again.
Unfortunately I can see the difference in service as I have been on both sides of the counter, and have been in both sets of shoes. Trust me when I say there is a difference, Toyota, Honda, BMW, Merc, Lexus, and all the other top brands which pull a premium price tag, treat their customers like royalty because without them they don't exist.
Hyundai has either not realized this important fact, or it has not been implemented at the dealership level. Until the customer see this type of service they will continue to battle with these issues, and growing customer anger which will ultimately kill any future hopes of topping Toyota, and Honda in both sales, and customer image quality
Remember 3 things.......
1) Hyundai may top Toyota, and Honda new car sales very shortly, however how many are repeat customers?, and continue to service at the dealership after the warranty expires?.
2) Minimum to No money is not made in the Sales Dept. this just gets you into the vehicle. The big money is made in the Service Dept, and this is where you brand grows, and repeat customer are kept.
3) Anyone can sell a comparable vehicle for less money, this is easy. How many can maintain, and keep the customer coming back. This requires both great/fair service, build quality, and a manufacture that stands behind the product at all costs.....
I personally hope that Hyundai opens their eyes. They have the product, and design to compete and Dominate the big players in this market, however without the customer support and retention at the dealership level, their surge will be short lived, and they will drop just as fast as they are growing.
Just the way I see it
Duro