Now I noticed you're in the UK so my answer will be based on North American models.

The cruise control has to be turned on, at the steering wheel, after every engine restart. You said, "I have tried switching off the ignition and restarting without success" so this comment is confusing.

Are you finding that it cuts out, or that it simply will not turn on?

If it's cutting out, are you in auto tranny or manual tranny mode. Cruise would have a tendency to cut out more frequently if you are in manual mode and in hilly terrain, as the tranny won't shift to a lower gear, and the speed will drop back as you climb the hill.

Try to provide more info, and we'll be better able to help you out.

 

Apparently it's all to do with DPF regeneration, cruise will not work during regeneration. See http://www.hyundaiownersclub.co.uk/forum/v...pic.php?id=2879

 

QUOTE (dartman @ Oct 4 2010, 10:10 AM) index.php?act=findpost&pid=360917

Apparently it's all to do with DPF regeneration, cruise will not work during regeneration. See http://www.hyundaiownersclub.co.uk/forum/v...pic.php?id=2879

Eh? "Bad request. The link you followed is incorrect or outdated."

Is there a thread name or something we can use to try to find the information there?

 

QUOTE (canderson @ Oct 4 2010, 03:14 PM) index.php?act=findpost&pid=360947

Eh? "Bad request. The link you followed is incorrect or outdated."

Is there a thread name or something we can use to try to find the information there?

The way the web is set up you need to register, ( it's free, as is this site) As on this site for us, there is much that will be of little interest for North American continent owners, however there are some items that may be of interest to you.

 

Lots of imputs, thank you people.
Just to clarify my problem my car is a six speed manual.
The Cruise Control works sometimes but not others useually not working when on motorways etc. My comment re 'Switching off the ignition and restarting' was an attempt to reset the ECU that probably controls the system.
The link to the other forum has proved to be worthwhile as it suggests that I am not alone with the problem. It has been around since the start of the year.
I will be talikng to my dealer who has supposedly sent off a request for info on this issue to head office in Korea.

 

Passive regeneration
Passive regeneration takes place automatically on motorway-type runs when the exhaust temperature is high. Many cars don't get this sort of use though so manufacturers have to design-in 'active' regeneration where the engine management computer (ECU) takes control of the process

Active regeneration
When the soot loading in the filter reaches a set limit (about 45%) the ECU can make small adjustments to the fuel injection timing to increase the exhaust temperature and initiate regeneration. If the journey's a bit stop/start the regeneration may not complete and the warning light will illuminate to show that the DPF is partially blocked

I reckon it could be the active regen that is temporarily disabling the cruise control
Manual 5-Seat Santa Fe Premium in Carbon Grey
http://www.hyundaiownersclub.co.uk/forum/v...id=2874&p=8 5 up from the bottom And-G, I think there's more in another thread, but haven't found it

 

QUOTE (Jimmyboy @ Oct 4 2010, 12:16 PM) index.php?act=findpost&pid=360834

The Crusie control has a habit of not always operating. Sometimes it will sometimes it wont. I have tried switching off the ignition and restarting without success.
On occasions after not working for 30 or 40 miles it will start working again.
Difficult to get the dealer to do anything as they cannot replicate the fault.

I have this problem too. My dealer told me that hyundai know about this and are looking into it. Im not happy that ive paid so much for a car and its faulty. I do alot of motorway miles and i use cruise control all the time!!!

 

I too have this issue since I bought my car in June 2010 (Santa Fe Premium, 7 seat manual transmission). The demo car also had the same issue. I reported the fault to the dealer on the day I picked up the car, they told me its a known issue and should be fixed with an ECU upgrade within a month, Well as I write this, its now been 6 months and I am also getting fed up with the fact I have a fault that Hyundai were aware of before I bought the car. I do not remmber the salesman saying "Thanks for the £23k you have just paid me and BTW there is a fault with your car, but we don't know how to fix it"

For any of you that have this issue, I have observed the following;-

Cruise will more often than not will not set when turned on. No matter wat you do, the cruise will not operate.

If you are lucky enough to get it to work, (this is normally within 1 minute of driving the car) at the first time of travelling in excess of 25mph (minimum cruise speed), set the cruise, it will set. I have to then hit set/resume immediately after every gear change. As long as I have the cruise set in this way , it will carry on working. If I deselect cruise for more than a few minutes, it will then not set/resume again until I stop the car and remove the keys for approx 5 minutes.

I spoke with Hyundai UK back in October and they did their normal PR bit and assured me that they were working on a fix.

I will give them 1 more month before I start to rattle a few cages. I do a lot of motorway driving and towing my caravan and this is one of the main feature I was looking for when I chose this model.

My suggestions to any of you is to call Hyundai UK and tell them you are not happy. I did it via email using their contact page.

 

Andy I'm in the same boat. Please dont wait another month. I spend alot of time on the motorway too and it ticks me off i cant use cruise control. If the dealer told me theres a fault then maybe i would not of brought it. Ive spoken to hyundai and got the same response as you.

As a consumer what are our legal rights? 25k for a motor which is defective. Can we get a full refund? Hyundai are doing sqat about fixing it.

 

This is an interesting thread as it looks like I too may have this problem.

I have had my Premium manual SF now for around 5 weeks, but because of the snow here have been playing around with the 4WD rather than the Cruise Control :whistling:

However, I was on a motorway run earlier in the week and decided to try the Cruise Control and see how it compares to my VW Passat. As these things tend to be quite intuitive I hadn't read the manual but switched on the CC and got the bright light in the dash. Pushed "SET" took foot off the accelerator only to find that it hadn't worked as I was losing speed :wallbash:

After trying various combinations of buttons, all with the same result, I decided that I had better read the manual when I got home. Manual confirmed that my original actions were correct but telling me that the light on the dash should have "SET" below it.

So I was out on Motorway again yesterday and tried again to no avail. So was thinking I will have to speak to the dealer when up popped this thread. I will have to try AndyD's comment about switching it on as soon as I get up to speed just to see if it works at all. I too do a lot of Motorway driving and tow a caravan, so was looking forward to having a working Cruise Control!! :angry:

 

QUOTE (djashjones @ Dec 24 2010, 09:36 AM) index.php?act=findpost&pid=383047

As a consumer what are our legal rights? 25k for a motor which is defective. Can we get a full refund? Hyundai are doing sqat about fixing it.

I have just had a quick search on the internet and found this http://whatconsumer.co.uk/buying-a-car/ It would appear that the dealer is in breach of our statatory rights as the car should be fit for purpose:-

" if you have bought the car from a dealer, the car must be of satisfactory quality. Satisfactory quality is defined as what a ‘reasonable person’ would regard as acceptable, taking into account factors such as price paid, fitness for purpose specified, appearance and finish, safety and durability. If it becomes apparent that the car was not of the quality you were led to expect, you are quite within your rights to go back to the dealer, even after some weeks or even months of use"

Also

In the event that you have to take a car back to the seller on the basis of a breach in one of your statutory rights, the seller cannot try to refer you to the manufacturer under the context of a guarantee or warranty – and particularly not when it involves additional cost to you. Any warranties or insurance policies offered by the seller are additional to these rights and cannot replace them.

If there is a problem

These are your statutory consumer rights. If any of them are breached you are within your rights to go back to the seller, who will then be legally required to remedy the situation in a number of different ways, depending on your situation and the nature of the complaint. The law requires you to act reasonably too, so if the problem is minor and can be repaired easily, within reasonable time, at no additional cost to you and without causing any significant inconvenience, then the dealer can insist on a repair as a first option. But remember that this will not stop you from taking it back if the repair is unsatisfactory or there is something else wrong with the car.

If the car cannot be repaired, if the repair is unsatisfactory, or takes an unreasonable length of time, your next option would be to have it replaced. If this is undesirable or impossible, then you can request a refund, although if some time has passed, you should be aware that any the refund given may well take account of any use you have had of the car since you took possession of it.

In situations where you would like to keep the car and undertake to carry out the repairs yourself, you have another option, which is to request a discount on the price paid.

Well, I feel there will be a further phone call to the dealer after the Christmas period is over!!!

 

yup. you got the same problem.

You can turn on/off the curise control button and the light on dash comes on but when you press the "set" button it wont engage

 

anyone managed to get theirs fixed yet?

 

QUOTE (djashjones @ Jan 20 2011, 07:13 AM) index.php?act=findpost&pid=392477

anyone managed to get theirs fixed yet?

Yes one member has, it was the clutch switch on the the the manual gearbox diesel model, mines going to be checked out on the 20K service beginning of next month, the clutch pedal is very low it has to be pressed right to the floor to change gear, hope this kills two birds with one stone???.

Gazza!!!

 

please let me know as its really doing my head in.

I've emailed hyundai direct with no reply also posted something on honestjohn but basically nothing can be done apart from badgering the dealer to get somesort of discount on the service or a voucher of some kind!.

 

Hi

Same issue here. From new the cruise control would not work reliably (around 70% of the time that is). Fault sounds the same as others. You can switch it on so the light is on the dash but it wont "set". If it does set then it tends to work until the end of the journey and switched off. Then it may/may not be working. I recently drove from Hereford to Heathrow. All the way down it worked fine on and off properly. At Heathrow I dropped off my son and left the car running so as not to loose it. However on the way back it was dead. It occassionaly stops during a journey but never comes on half way through. Bizzarre

 

At last i finally find others in the UK who have the same problem as me with the cruise control on the SF 2010 manual. We've had ours a year now, just comming up on 20K miles, its been a story of wo....

cruise control packs up after 1000 miles
starts working again 500 miles later
then intermittently working for the next 11000 miles - very irritating as i do lots of motorway miles.

Then - clutch packs up at 12000 miles and takes the garage 1 week to gets the bits and repair.

So - more intermittent cruise problems later garage cant find the problem - hyundai UK claim there is nothing wrong - I wonder if it is to do with the clutch - so the next time it stoped working I put my foot under the clutch and lifted it up - well it didnt move (not like when it was broke!) - but you know what i mean. then bingo - cruise starts working - that was at 13500 miles and its not gone wrong since.

Those with the problem might want to give it a go - it worked for me.

I'd be interested in how many people have had to have a clutch replaced !

Cheers

T.

 

The clutch switch diagnosis sounds like a pretty fair bet if you ask me since all of the replies are coming from the UK where a (correct me if I'm wrong) majority of cars are equipped with manual transmissions. Here in the States, almost all are automatics and I have seen maybe three or four stick-shift Santa Fes in the last five years and there is one member here who has one.

 

QUOTE (lovemysantafe @ Feb 12 2011, 09:09 AM) index.php?act=findpost&pid=401451

The clutch switch diagnosis sounds like a pretty fair bet if you ask me since all of the replies are coming from the UK where a (correct me if I'm wrong) majority of cars are equipped with manual transmissions. Here in the States, almost all are automatics and I have seen maybe three or four stick-shift Santa Fes in the last five years and there is one member here who has one.

The Hyundai Owners Club GB website does relate this problem to the clutch switch on manuals and that adjustment/replacement usually cures it.

The UK market, like the rest of Europe, is gradually increasing it's % of automatics generally - and Santa Fe is roughly 50:50.

 

fftopic: but is it true that if you take a driving test using an automatic over there, you have to take another with a manual in order to get licensed to drive one or is that not the case?

 

QUOTE (djashjones @ Jan 20 2011, 09:08 AM) index.php?act=findpost&pid=392488

please let me know as its really doing my head in.

I've emailed hyundai direct with no reply also posted something on honestjohn but basically nothing can be done apart from badgering the dealer to get somesort of discount on the service or a voucher of some kind!.

Car went in for the service, they said???? "A fault had been found on the cruise control and that the clutch was ok????" However the clutch still has to be pushed through the floor to engage a gear, dunno about the cruise control it seems ok up to now?.

Got myself two second opinions one at a non franchised garage the Service Manager said "That he thought the clutch was Knackered and advised me to take it to an Hyundai main agent".
The second one an hyundai Franchise stated "he had not come across a Santa Fe clutch that low and in his opinion it should be stripped down to find the problem".

The cars now booked in with my dealership to be repaired, the clutch has been like this since the day I purchased it [Feb last year] If it's not repaired satisfactorily this time I'll take a hit on the car and get another make, shame really cos it's the fourth hyundai 4x4 I've owned!!

Gazza!!!

 

QUOTE (lovemysantafe @ Feb 12 2011, 06:59 AM) index.php?act=findpost&pid=401455

fftopic: but is it true that if you take a driving test using an automatic over there, you have to take another with a manual in order to get licensed to drive one or is that not the case?

Yes quite true.

Gazza!!!

 

QUOTE (lovemysantafe @ Feb 12 2011, 10:59 AM) index.php?act=findpost&pid=401455

fftopic: but is it true that if you take a driving test using an automatic over there, you have to take another with a manual in order to get licensed to drive one or is that not the case?

Yes - if you took your test from 1969-on in an automatic it didn't allow driving a manual.

 

QUOTE (lovemysantafe @ Feb 12 2011, 04:09 AM) index.php?act=findpost&pid=401451

The clutch switch diagnosis sounds like a pretty fair bet if you ask me since all of the replies are coming from the UK where a (correct me if I'm wrong) majority of cars are equipped with manual transmissions. Here in the States, almost all are automatics and I have seen maybe three or four stick-shift Santa Fes in the last five years and there is one member here who has one.

I guess that's me. But if the problem is due to the regeneration that some members mentioned, than it won't happen to me since that would apply only to diesel (which I would love to have available on this side of the pond). If the problem is clutch pedal related, it hasn't happened to me yet... But I've had my car just for only 2 1/2 months now. If it does happen, then I'll know where to look.

 

So how many other MY10+ manual vehicles have had a new clutch.

1. Me
2. Gazza!!

How long to these things last - i was expecting a good 60K miles even humping around all my scuba gear!

cheers

T.