Had a similar issue, the inside handle wouldn't open the door despite the child lock being off. The outside handle worked fine. But in my case, that door had been damaged (by the wife) and repaired.

The dealer reconnected something and it worked for a few months, second time they just replaced the lock assembly entirely (under warranty). Been fine ever since.

 

CUT THE DOOR HANDLES OFF?!?!?!

I'd try opening it with a SlimJim first, then remove the inner panel and reattach the rod that broke or came loose...

 

CUT THE DOOR HANDLES OFF?!?!?

Yeah, that sounds a bit extreme :surprise:

When I was a tech at a VW dealership we used to get cars in with this problem every other week. I've repaired quite a few of them and always managed to get them open with out causing any damage. Well, nothing visible anyway. It's quite time consuming though and on VWs (and probably newer Hyundai) the slimjim doesn't work because the lock actuator gets jammed in deadlock. The only way to get a VW open is to burst the actuator and remove all the little gears from inside.

 

The did get a new actuator.

 

I'm Having exact same problem with my 2017 Tucson , please share how it's been fixed.

 

I'm also having the same issue.

 

I have 2011 Tuscan and I have same problem.

It started as infrequent, sporadic issue, with time it became inoperable.

I took it to dealer, and because I had after market auto start installed on my vehicle. It became very easy for dealer to put the blame on that.

According to Best Buy Geek Squad it has nothing to do with after market remote start, because it worked perfectly fine for 2 years, before this problem started happening.

Hyundai Tuscan has faulty door opening system which is real problem. Their power door actuator and switch are bad quality. The replacement cost is outrageous, and since it involves dealer only programming constraints it's very difficult or other service providers to repair it.

My cost to fix has already reached to $1000, and it seems there no proper solution to it.

The dealer want me to change entire computer module because the trunk door is not working.

I reached out to Hyundai customer service, since my vehicle is just under 60k mileage, but they won't do anything as it's not covered under their powertrain warranty.

 

They talk here about new TUCSON TL not 2011 "Tuscan" (if a car with that name).

 

Had this same problem on the rear passenger door, couldn't open it at all from inside or outside, which is a huge safety issue since I have a car seat. Dealer replaced locking mechanism under warranty and has worked since, however, now my driver side passenger door is doing the same thing. Seems like there is a problem, this shouldn't even be something that is happening.

 

How did they get the door open? That's my issue right now.

 

I just experience the same issue yesterday. If anyone know how to fix this please let me know

 

Me to

 

I just experience this issue yesterday. If anyone have a solution please let me know.

 

It is happening to me. The rear passenger side door won’t open. I had a similar issue with the front drivers door about 8 months ago and was covered. But now, they refuse to cover it. I’m at 61k miles and they state that it is regular wear and tear. They gave me an estimated repair of 1396 (parts and labor). I have 2 small grandchildren and need to access both sides of my vehicle. My so call Platinum coverage covers the door latch regulator but not the latch or replacing the interior door panel. Hyundai is refusing to assist with the issue and the dealer also won’t help offset the cost.
Has anyone had any luck with it clearing up or am I just out 1300 dollars?

 

You might have better luck if you can try a different dealer.

 

Have you fixed the issue mine is doing the same thing

 

I have had the same issue with first the rear drivers side door (under warranty) and now 4 months later the rear passenger door (no longer under warranty). I do not believe this is normal wear and tear and there needs to be a recall. It is a safety issue that I cannot get to my back seat and child through both doors. I also do not want this happening to my front doors and be out the money yet again.

 

It is a safety issue that I cannot get to my back seat and child through both doors.

Are you able to manually unlock the rear doors? If so it's not a safety issue.

 

OK, that obviously is a safety issue.
It's usually a very difficult fault to fix too when the door isn't able to open. I've had to deal with that same fault many times when I was a tech with VW.

 

We are having the same issue with our 2017 Elantra. Door lock operates just fine but the door won’t open from the inside or outside. We haven’t fixed it, but have found that if we hit the door right underneath the handle we can get it to open. Sometimes we have to try it over and over again, but it works eventually. This is definitely a safety hazard as we have our son in the back and need to be able to get him out quickly in this Arizona heat. There definitely needs to be a recall!

 

This is definitely a safety hazard

You obviously don't think it's a very serious hazard or you wouldn't be driving the car until it got fixed.

There definitely needs to be a recall

Why? You know the lock is faulty so why do you need Hyundai to tell you to have it repaired. Can't you just use your own initiative and take the car to the dealer. I'd imagine that would be a repair covered my the Hyundai warranty on a 2017 model.

 

I have a Tucson 2016 and the drivers back door won't open either. Alot of people that have Tuscans are having the same problem. Why isn't their a recall to have these fixed. Should not be a warranty fix but a safety problem that should be fixed. Hyundai wants to charge $130 dollars to just look at it and then charge to fix it. Sad.

 

Hyundai wants to charge $130 dollars to just look at it and then charge to fix it. Sad.

Why is that sad. Your Hyundai dealer is a business not a charity.
If you don't want to pay main dealer prices just don't take the car to a main dealer. Take it to an independent repairer instead. Their labour rates are generally much lower than those of a dealer.

 

I agree totally but if I buy a product from you and it does not work then you should make it good. When I go to the doctors office I don't pay them to tell me I have a cold then charge me to tell me I have a cold. Idiot!
That is not Charity that is respectable business. If you want to cheat people then you should work for the Government.

 

I agree totally but if I buy a product from you and it does not work then you should make it good.

If it failed within the warranty period I would make it good. And if it failed outwith the warranty period I'd still make it good...if you paid me to. That sounds like a reasonable, respectable business to me.

 

Short of a collision why would a door not opening not be a warranty issue for that model year? That isn't even remotely normal wear and tear.

 

I know. Puzzles Me.

 

Yeah, that sounds reasonable. Thanks.

 

As for your condescending attitude towards people who are all having the same issue of not being able to get the doors open on these cars, if you can't add anything other than what you're spouting off, you really ought to just shut the **** up.

 

I am having the exact same issue with my 2012 Tuscon. It just started this month (Oct 2019) on my rear passenger side door and it is very much a safety hazard. I urge you all to file a safety complaint with the NHTSA. If it becomes a recall, perhaps we can get a refund for the repair work (as well as save lives). You can Google "Safercar" and you'll find the .gov link to file online.

 

Excellent advice! THAT is the type of help I was seeking when I joined up here. I just finished submitting my file there, and hope others here will follow your lead and do the same.
Thanks so much!
BTW, consider yourself "lucky" (LOL) if you've made it seven years without the door issues. My Daugter's '16 is already having the same problem with a SECOND door, four months after I paid Hyundai 500.00 for the first. Her long work commute took her over warranty mileage prematurely

 

safercar.gov | NHTSA

SaferCar.gov is now NHTSA.gov. You can search for vehicle ratings and do recall checks on vehicles, tires, car seats, and more.

www.safercar.gov

 

 

I just bought a 2016 Tucson SE. Back door was working fine when I got it but now it would not open from inside or outside using both manual or key fob. It only has 39k miles will warranty cover repairing this? I emptied my savings buying the car.

 

Yes, you should have the balance of the 5 Year / 60k warranty left from when you purchased it.

 

I also have a Tucson. 2013 where the rear passenger door is doing the same thing, won’t open from from inside or outside. Thanks for info.