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Why do I keep having issues installing these updates?

Both my 22 santa fe phev, and my father's 23 tucson hybrid. Either say the update files are corrupt or not the right version. I have tried born cars with 3 different usb devices. All three have failed me.


Why can't this be a simple process? What's wrong with hyundai and/or me?
I have gotten that corruption error too. I think the resolution was to have Windows format the drive before you start the downloader program, and have Windows format it exFat - NOT quick (uncheck the Quick format box). Once I did that first, it went fine.

I just installed the update on a long trip. It took about an hour and 10 minutes and went without a hitch. I was pleased with the improvements in Navigation. After updating, we could see the upcoming rest areas and each exit's points of interest in a panel to the right of the map screen, complete with times, miles, and option to set a stop in the route. Very nice features. It also re-route us around a 1.3 hour delay in Chattanooga, which I guess it knew about from the Bluelink system.

The flash drive I used was a generic 64GB USB 2.0 that I purchased for about $8 from Staples which, as I said, I pre-formatted through a Windows full (slow) exFat format.
 
I always suggest to use diskpart whenever using a flashdrive for any non Windows / Apple workstation use. Manufacturers can put in overhead protection, and other nuances that other OS systems may not play nice with. Just get a 64 GB drive, label it for car upgrade only, and run diskpart on it. Should only have to do it once you obtain it. As others have suggested exFat works best for the upgrades. How to Format USB Flash Drive from Command Prompt || CseWorld Online
 
I'm now on 3 different flash drives I've tried, cannot get past this error. 128GB USB 3.0, 128GB USB 3.1, and 64GB USB 3.0 - all formatted to ExFAT using DiskPart and Disk Management
That error has nothing to do with the flash drive.
The message indicates that you are trying to install firmware designed for a different make of car.
First step is to reformat your 64gb or 128gb flash drive using the windows format process, performing a full format in the exFAT format.
Next, go to the Navigation Updater web site at update.hyundai.com/US/EN/navigationUpdate, you need to downlad and install the Navigation Updater program on your Windows or Mac computer (make sure you selected the proper updater file).
After downloading and installing the updater software, you need to select the PROPER vehicle by type and year -- from what I have read in this thread, I believe that you should select "Sonata" as the vehicle and "2020-21 Sonata" as the model then click the OK button and follow the rest on the instructions, as displayed.
When the process is complete, the program should indicate that the firmware update files were successfully written to the flash drive.

You should be able to then use that flash drive to install the firmware update on your Sonata per the upgrade instructions.
 
I have done that and STILL get the incompatible error message.
The fact that you are getting an "incompatible" error means only one thint -- one or more of the files on your flash drive are not for your car.
Try again by first performing a FULL format (not a "quick" format) of the flash drive in Windows then repeat the steps I listed above.
 
The fact that you are getting an "incompatible" error means only one thint -- one or more of the files on your flash drive are not for your car.
Try again by first performing a FULL format (not a "quick" format) of the flash drive in Windows then repeat the steps I listed above.
I did that. Not once, but twice. Same incompatible message. I have never had an issue with this before.
 
I'm now on 3 different flash drives I've tried, cannot get past this error. 128GB USB 3.0, 128GB USB 3.1, and 64GB USB 3.0 - all formatted to ExFAT using DiskPart and Disk Management View attachment 484144
I have gotten the same issue four times now downloading the 2020-2021 Sonata update. It is coming with extra files that don't belong. HMC isn't a code for a Hyundai vehicle that I can find. Seems to be a place holder. HMC. Hyundai Motor Company The actual files on the USB drive also include the DN8 file so I know for sure I'm downloading the right update because part of the files are correct for my vehicle. Just these seemingly mislabeled or extra files are messing things up
 
Adding this photo of the downloaded files. as you can see it is for the 2020_21_Sonata_USA but there are packages for HMC causing this issue.

This folder didn't exist before I downloaded it so it can't be "left overs" The program is downloading these extra files with the update.
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I opened these extra packages and the files inside are dated 6/16/2023 and 9/19/2023. The contents appear to be similar to what's in the *.DN8 packages. 1 difference I noticed is the system HMC package includes files for CA (Canada). I'm wondering if I remove these if it will install.

Can someone who did the update successfully give us a base count of files from their usb stick? or a screen shot?

I DID uninstall and reinstall the nav updater, and made sure to pick US. The same version was downloaded and installed. 2.2.2.0

This is from system package HMC

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This is from the same folder in system package DN8
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I opened these extra packages and the files inside are dated 6/16/2023 and 9/19/2023. The contents appear to be similar to what's in the *.DN8 packages. 1 difference I noticed is the system HMC package includes files for CA (Canada). I'm wondering if I remove these if it will install.

Can someone who did the update successfully give us a base count of files from their usb stick? or a screen shot?

I DID uninstall and reinstall the nav updater, and made sure to pick US. The same version was downloaded and installed. 2.2.2.0

This is from system package HMC

View attachment 484162


This is from the same folder in system package DN8
View attachment 484163
Update worked fine for my install, I also see the ca folder.

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