The level of frustration I have had to deal with is not worth the price of the car. I purchased my car Jan 2016 and noticed within a few days the roof was creaking. I returned to the dealership and they stated that the car was having some growing pains and the creaking would eventually go away. At 1800 miles I returned to the dealership now with an annoying rattle and creaking noise. The dealership took the car for 2 days, but did not know how to fix the problem. They said Hyundai was working on a solution. A few weeks later after several visits they said they had a fix (2nd official dealership visit), to drop the car off and they would fix the roof in about an hour. Their idea of fixing the roof was to put lube and grease all over the roof, headliner, leather seats, and arm rest. This did not fix the issue at all. It made matters worse and they didn't even bother to clean the car after getting grease everywhere. In April I issued a formal complaint with Hyundai Corp which went ignored. In June I issued a 2nd complaint warning of a lemon law violation. It took a few weeks and me calling every single day but they called back and agreed to replace my entire roof. This process took a week (3rd visit) and seemed to fix the problem for a few months. Two weeks ago my car was at the dealership for a 4th time and once again the dealership just greased up the rails again and claimed it was fixed. I complained to Hyundai once again that the rattle is still present, so yesterday they had an engineer go to the dealership to check out the car. If he determined the rattle was still present Hyundai stated they would but the car back, yet low and behold he couldn't hear the rattle at all. He claimed no noise is coming from the roof at all..
Here is the video proof taken right after I picked my car up he is lying..
https://youtu.be/kmwa93mSuog
What are your thoughts? I have already requested the BBB get involved. Can you hear the rattle? The popcorn sound after the 2 minute mark?