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Hyundai admits to overstating MPG on 900k vehicles sold since late '10 (Elantra incl)

97K views 679 replies 144 participants last post by  OkieRich  
#1 ·
It includes the Elantra which seemed to be the posterchild for the mileage woes in the press.


Washington — Hyundai Motor America and Kia Motors America on Thursday admitted to overstating the estimated fuel economy posted on window stickers of about 900,000 vehicles sold since late 2010. They will spend millions of dollars to compensate owners for the faulty claims.

Prompted by an ongoing investigation by the U.S. Environmental Protection Agency, Hyundai and Kia are lowering the fuel economy estimates on a majority of 2012-13 models after EPA testing found discrepancies between its own results and the company's data.

The reductions are unprecedented in the auto industry, which aggressively uses high gas-mileage ratings to woo customers, especially in an era of high prices. EPA said mpg window sticker values have been reduced on just two vehicles since 2000.

Hyundai, which has repeatedly touted that it leads the industry with four models that get 40 miles per gallon on the highway, will have to retract the claim, because the estimated highway mileages of the 2013 Accent, Veloster and Elantra will fall to 37 or 38 mpg, EPA records obtained by The Detroit News show.

In an interview with The News, top Hyundai and Kia U.S. executives apologized. They vowed to compensate owners for the misstated mpg claims.

"Given the importance of fuel efficiency to all of us, we're extremely sorry about these errors," said Hyundai Motor America President and CEO John Krafcik. "We're going to make this right."

Krafcik blamed the problem on "procedural errors" in the company's fuel economy testing. "We've identified the source of the discrepancies between our prior testing method and the EPA's recommended approach," he said.

Michael Sprague, Kia America's executive vice president for marketing and communications, said the company "really regrets deeply the errors and … we sincerely apologize to all our owners."

As a result, Hyundai-Kia's combined fleetwide fuel economy average will fall from 27 to 26 mpg for the 2012 model year, or about 3 percent. But both companies will still be in full compliance with federal fuel economy requirements, Krafcik said.

He said the issue impacts 35 percent of 2011-13 vehicles sold through October — about 900,000 vehicles. Of those, the mileage estimates of about 580,000 will fall by 1 mpg; 240,000 will see mileage estimates fall by 2 mpg. The reduction is 3 to 4 mpg for the remaining 80,000 vehicles.

Hyundai-Kia on Thursday was printing new window stickers and they will be applied starting today. "We should have this done in a matter of days," Krafcik said.

Customers to be reimbursed

For customers who bought vehicles with the faulty readings, Hyundai will reimburse them for the lower gas mileage.

Dealers will check cars' odometers and calculate how much owners might have saved if the cars achieved the promised gas mileage. Hyundai and Kia will add 15 percent to the dollar total and send debit cards to owners. And they will continue to reimburse customers for as long as they own the vehicles.

An owner who drove 15,000 miles in Florida this year in a car that overstated its fuel economy by 1 mpg would get a refund of about $88, Sprague said.

That figure doesn't include future payments, so at $100 or more per vehicle, the program could easily cost Hyundai tens of millions of dollars.

Both brands will launch new websites to explain the program to customers. Future owners will not be reimbursed.

The EPA said its investigation is ongoing and it could seek to impose civil penalties. Krafcik said the company is fully cooperating.

"Consumers rely on the window sticker to help make informed choices about the cars they buy," said Gina McCarthy, assistant administrator for EPA's Office of Air and Radiation in a statement.

Other federal agencies could investigate, including the Federal Trade Commission for advertising claims.

The EPA declined to comment when asked if any other agencies are involved.

Older models not affected

Hyundai and Kia share the same Korean parent company. U.S. units operate as separate sales and marketing companies, but share a joint research and development arm.

Hyundai-Kia's research arm changed its testing procedure in 2010. The reason that some current models aren't affected is because their window mpg ratings were validated before 2010.

But the company is confident that no older models have discrepancies with their window stickers.

Sung Hwan Cho, president of Hyundai America Technical Center Inc., said the company in 2010 changed testing procedures to calculate road resistance that accidentally overestimated the fuel economy.

It's impossible to say how many sales Hyundai may have gained because of higher mileage numbers, but automakers have touted 40 mpg as a benchmark to draw consumers to showrooms.

Krafcik compared the problem to Hyundai's early years in the U.S. market when it had quality problems and fixed them.

The EPA noted that the only two models since 2000 to see a reduction in vehicle mpg were the 2001 Dodge Ram pickup, which fell by 1 mpg, and a 2012 BMW 328i, which fell by 2 mpg highway/1 city.

Both were isolated instances and not the result of a broad company issue.

About eight months ago, staff at EPA's National Vehicle and Fuel Emission Laboratory in Ann Arbor observed discrepancies between results from EPA testing of a 2012 Elantra and data from Hyundai. EPA expanded its investigation into data for other Hyundai and Kia vehicles.
:gunsmilie:

Hyundai, Kia misstate mileage claims | The Detroit News | detroitnews.com

https://kiampginfo.com/
 
#351 ·
gas mileage

what are the exact models that are affected. My daughter has a 2013 Elantra that the mileage sucks on, nothing close to window sticker. She tries really hard to get the mileage but it does not happen. I have a 2012 Sonota Turbo limited our mileage is low also and we have tried to get it higher but cant no matter how gentle we drive a tank of gas.
 
#361 ·
Gas milage

I have almost 5000 miles on my 2012 Elantra limited. I have NEVER even come close to the NOW 39MPG that they say it is rated for. Down from 40MPG. Just went over 30o miles , steady driving with a few hills here and there and go at best 31.5 MPG. That is with cruise set at 70 MPH and the eco button on. The dealer says that when the vehicle gets up in mileage the MPG will get better. Should I believe that? Anyone out there with a 2012 Elantra Limited experiencing the same problem?
 
#362 ·
I have almost 5000 miles on my 2012 Elantra limited. I have NEVER even come close to the NOW 39MPG that they say it is rated for. Down from 40MPG. Just went over 30o miles , steady driving with a few hills here and there and go at best 31.5 MPG. That is with cruise set at 70 MPH and the eco button on. The dealer says that when the vehicle gets up in mileage the MPG will get better. Should I believe that? Anyone out there with a 2012 Elantra Limited experiencing the same problem?
:00000732: if I haven't said it already. :)

Your complaints are shared with many. The new top mpg is 38. Yes, your car should improve with break-in, but driving habits and conditions are the number one cause of MPG variances.

I never got good city mileage with my Elantra because I live on a steep hill and have some lead-foot tendencies. I also do a lot of stop-and-go driving. As the car broke in, however, I was able to get a solid 38 or higher on the freeway, with mild elevation changes and a constant speed of 65.

Fuel mileage is one of the most common complaints on the Elantra subforum, so I would encourage you to check out our many threads on the topic. We also have an "Official" fuel mileage thread, as well.
 
#364 ·
I purchased a 2012 Elantra in August 2011 and the car now has 16,500 miles. Like everyone else on here I have never got close to 40 mpg and 37 was my best ever. The 40 mpg and the 100,000 mile warranty was what convinced me to purchase this car rather than a Honda Civic.

This has been a let down for me since this car replaced a 2002 Chevrolet Prizm that consistently got 36 to 38 mpg with up to 42 mpg on trips at 65 to 70 mph. Of course this car has a 5 speed manual transmission which might explain some of the difference.
 
#366 ·
When I bought my Elantra MPG was a very big factor as was NOT wanting GDI because of the carbon buildup on the intake valves in as little as 12K miles that you won't have with MPI. I looked for a compact(not sub-compact) that got 40 MPG without GDI. There were only 2 sold in the US. The Mazda 3 and the Elantra. The price is close, but the warranty is a no brainer. GDI is going to be a disaster for these new cars. So far the only thing that works to get the carbon off is crushed walnut shells in a sandblaster. The intake must be removed and the whole engine bay masked off to keep the walnut shell overspray from getting into every nook and cranny in the car. A very expensive proposition and you must repeat the process over and over again because as soon as you get your car back the carbon starts to carbon up again just like the ports in your EGR clog up. Got to love EGR and GDI. Thank you EPA. Before I bought the Elantra I tested the Cruise Eco 6 speed manual. I don't know if you can trust the Instantaneous Gas Mileage numbers, but at 65 MPH on a flat, straight road in 6th gear(2nd overdrive) I got 65 MPG. Pretty impressive! I didn't buy it because it has GDI. Stay away from GDI. Oh, I forgot you can't stay away from GDI. You're trapped in the GDI maze unless you buy an Elantra or a Mazda 3.
 
#372 ·
Obviously someone hasn't seen the new GDIs. 22,000 miles on my 1.6L Accent and not even a hint of carbon build up. Hyundai/Kia have really done an awesome job with the PCV system which almost completely eliminates blow by (the main cause of carbon build up).

There are acually several thread here in the MD Elantra section with reports of carbon clouds coming the exhaust becuase of carbon build up breaking loose and working its way through the system. So MPIs aren't exactly immune the carbon build up either. Just food for thought.
 
#368 ·
I think we can all agree that the Elantra doesn't get as great gas mileage as we expected (how much less is open for debate). My question, which we haven't really discussed here, is why? I know that all cars seem to get less mileage than their EPA estimates but the Elantra seems fall significantly short of its estimates (even the revised ones IMO). What's the deal? Looking at this car, and researching it on paper, you would think it gets amazing mpg. Yes, it gets relatively good mpg, but with all the technological advancements why does it fall short? With the reduced weight, active-eco button, LRR tires, superb aerodynamics, 6 speed trans, etc. what do people think the problem is?
 
#370 ·
You know I just noticed

We have some totally new members who just popped up in this thread and bashing Hyundai.

As if we didn't know what these trollblemakers are up to. :rolleyes:
While you obviously do not, I welcome their participation.

The more owners that share their experiences the clearer the picture will become.

Possibly you could share what you think these "trollblemakers" are up to.
 
#373 ·
My dealership service dept. called me today to say my car's been recalled for the MPG changes. The technician used the info on an open work order (including odometer reading, I assume) to complete the recall paperwork. I guess this means the debit card's coming next. I'll have to remember to ask him more about that. Had too much on my mind today.
 
#377 ·
I expected new members as a result of this and I'm glad to see them here. There has been a lot of press about this and I got a letter in the mail today too.

Regarding lower mileage than revised epa as mentioned earlier in the thread the EPA testing is done with regular gas and most of us have E10 ethanol. That alone will drop mpg by up to 10%. Some studies claim its only 3% but many real life accounts show higher numbers.
 
#379 · (Edited)
Come on bryantest don't hate the new guys. It's not us against them although I do understand why you feel that way. The way I look at it people will come for the mpg talk and look around a bit and see all of the great pics, mods, and discussions here and stick around. But if anybody is just here to cause problems or create issues I will strike them down with my mighty ban stick!

The reality is this mpg thing is costing people at most $5 a week. Life is short guys forget about mpg for a while and enjoy the ride.
 
#380 ·
Debit card anyone?

Forgive me for not having the time to read or search all 38 pages but I am wondering if anyone has gotten their Debit Card yet? I got my "Letter" today and after Registering my VIN the Estimator says I should receive about $84 (22k + miles/12 mo.) after a Dealer verifies my odometer and they issue the Debit card. I am wondering if anyone has been completely through the process and have you found the fine print which says "Accepting this card releases Hyundai from all other claims"?
I was already happy with the car, this is an annual bonus from my perspective. I wonder more about the impact on my Resale value than the fuel mileage.
Htoo
 
#383 ·
I was already happy with the car, this is an annual bonus from my perspective. I wonder more about the impact on my Resale value than the fuel mileage.
Htoo
Resale value has been discussed ad naseum here. If 1 MPG average (aka $60 or so in gas per year) changes resale value materially, well then we can officially call all consumers crazy. Only time will tell, but I'm not worried personally.
 
#381 ·
Meh. I got the call from my dealer this weekend and it looks like I've got an $87 card coming my way once I go back to the dealer with my print out.

I admit, at first I was pretty upset that my mileage was no where near the rated amounts. Then I figured that, well, I live in MA which can get a bit hilly. And I drive a bit harder than most as well. And, in the end, it still got me at least 50-70 miles farther on the same amount of gas as my old Saturn did (Ion 2), and that was worth it to me.

So by the time I got the call I was already okay with it. To me, while there is definitely some feelings of "I'm glad I'm not crazy," I'm glad they're willing to own up to their own false claims (regardless of whether or not people made them) and give me back a little.

I'll take it! I still love the car and I love driving it.
 
#385 ·
Mpg

I find it strange that after reading this blog that everyone apparently was happy with their cars until they read this news release. Some got mad and damned their car for bad mpg and poor performance.

I am here to say that my 2011 Sonata with 30K miles has seen in excess of the 35 mpg advertised when I have it on a long trip in near flat country. My wife will never get that kind of mileage and wonders how I do it. There are professional driving tricks I learned years ago and have made an automatic habit every time I get behind the wheel. And Oh the performance, that 2.4L (non turbo) never fails to impress me every time I call on it to get out in traffic on the interstate.
The point is each driver is different and this one MPG is a mute point with so many varying factors. Everything is an average. Hyundai has made incredible in roads in engineering and has some of the most stylish vehicles on the road so I have a problem believing that they would risk all that with a deliberate error that would catch up with them. Give them a break.

In not one of the post here did I see where anyone said that they have had mechanical problems or had problems getting Hyundai to stand behind their warranty. If you want to experience a company that fights you on warranty, buy a Ford.

I also own a 2008 Vera Cruz and I know of no one that gets the MPG in that size vehicle that I get. Typically over 20. I recently spent 4 days driving all over Chicago downtown and I got 16-17 MPG.
I have two daughters that both bought 2013 Explorers and they both complain about 13-14 MPG. They were told it would be more like 20.

As soon as Hyundai redesigns the Vera Cruz styling I'm buying another one. I have heard Hyundai's called the poor mans Lexus and I agree.
 
#386 ·
As soon as Hyundai redesigns the Vera Cruz styling I'm buying another one. I have heard Hyundai's called the poor mans Lexus and I agree.
Hyundai Veracruz was discontinued in 2011. Last batch they sold were MY 2012s. The long wheel base 2013 Santa Fe will replace it in Hyundai's line up.
 
#387 ·
I'm surprised that, in the arguments about depreciation that I've read so far, no one seems to have mentioned the Hyundai Assurance Trade-in Value Guarantee. :dry: I wonder how widespread this program is. My dealership participates in it, so I got a certificate at purchase time that gives a trade-in value for different time intervals during months 24-48 of ownership. I'm sure this is more for Hyundai's benefit than for mine, but it will be interesting to see how resale values (mostly set by supply and demand) ultimately compare. Surely, Hyundai's own figures are well above their actual expectations about future market conditions.
 
#388 ·
C'mon, we are not kids

Okay sales and marketing dropped the ball. Like thats never happened with a manufacturer before? They are making it right and not doing a song and dance. I just this weekend took my first Hyundai on it's first road trip. 5 year old Accent, low kilos, unknown history ( bought it at a used car lot ), automatic. On the highway it was quiet, well composed, comfortable, cruised at speed with no issues. It was unexpectedly a good weekend getaway car that I bought as a commuter. To boot it got nearly 50 miles to the gallon. I did the math. Bad press be damned. This might my first Hyundai, but probably not my last.
 
#390 ·
Although my Hyundai is not affected, what really bothers me here are old fashioned ETHICS. Hyundai was incredibly stupid to think they could pull a wool over the US govt's eyes and it's customers. Not to mention how badly this will affect their credibility as a company.

I can't help but wonder what else this company is lying about. Usually, if a company lies about one thing, they will do it with other things as well, and that is really worrisome.

Let's also not forget that Hyundai didn't come out on their own with this information. They only did it due to the EPA investigating them and showing them their results -they had no choice in other words but to come clean. Again, not a good sign.

This will definitely make me reconsider purchasing another Hyundai. Consumers shouldn't have to worry about if the company that made their vehicle was being honest about all it's features.
 
#392 · (Edited)
This is a perfect representation of how to manufacture, shovel, and step-in what you're trying to feed to the rest of us. Sorry, dude, NO SALE! Take your conspiracy theories back to those witless others that aimlessly roam thru life looking for a pied piper.
 
#395 ·
Hi OR, thank you for the reply.
WHen we first listed it, we asked for $28,500 with 10,000kms. We paid $32,000 for everything, all the warranties, extras like winter mats, winter wipers, tinted windows, sunroof and window deflectors etc.
The most I was offered was $25,000 at that time.
Had it listed at 25000km for $23,500. most I was offered was $19,500.
Listed at 30,000km for $22,500. most offered was $18,500.
Each ad ran for 30 days.

Am I way off base with the prices? I didn't think I was considering it's the Limited model and due to all the extras and warranties we bought