Took my car in for service.. the e-mail below to hyundai consumer affairs explains what happened.. please tell me what you would do if this happened to you..? 
Hello, my name is (edit), I recently brought my 2007 sonata to napleton hyundai to have my passenger side airbag sensor light fixed as it was coming on with a passenger in the seat, Meaning in the event of an accident it would not deploy. My wife brought the vehicle in on Friday 01-30-12 at about 9am. My car was not ready until monday at about 1pm, that was completely exceptable, however I wasn’t able to pick my vehicle up until about 7:30pm that day.
I got into my car an noticed my radio was tuned to a spanish station which I do not listen to or understand. The over quarter tank of gas I had was gone and the gas light on. my car also had an additional 32 miles on it not noted in the service order.. The service order said one mile difference from mileage in and mileage out. Completely FALSE! the next day when I took the car to work I noticed a sweater on a coat hanger, hanging in my back seat, this was not mine or my wifes.. Apparently one of napletons tech’s decided to take my car out for the weekend, rack up mileage use my gas and use my car as a closet. Personally I think that is very unprofessional and unacceptable. I will NEVER bring my vehicle back there for any type of service ever!
Once I contacted the service manager “Earnie” he said he was sorry and would ask his tech about the problems. he called me back about an hour later to inform me that the tech had to drive the vehicle over 30 miles to make sure the light wouldn’t come on. I find that hard to believe.. For that light not to come on all it takes is someone to sit in the passenger seat.. ‘Earnie” also had no excuse for the sweater except for the tech said he knew he forgot it somewhere.. which mind you would not have looked as bad if thrown on the passenger seat, as if the car were just taken for a test drive. but to be on a hanger, hanging in my back seat sure looks like he was driving it around town.. looks bad don’t you think? I sure do! Not to mention the blaring salsa music when I started my car and the 32 extra miles that just happened not to make it on the service report.... Earnie offered to fill up my tank but at this point I do not ever even want to drive past napleton for the rest of my life.
This e-mail is to make you aware of what is going on at one of your dealerships service departments, Hopefully preventing it from happening again to another loyal hyundai costumer. I of which can say I am no longer. I have totally lost my trust in the dealership experience. I brought my car to the dealership because I thought they knew it in and out, not because I wanted them to know what it was like to have it for a weekend joy ride. my service advisor was Mike Clancy.
I would very much appreciate an e-mail or phone call back to know if anything will come of this.. Hopefully it won’t just get blown off like Earnie did to my concerns. I truly feel violated.
Sincerely,
(edit)
Cell: (edit)
E-mail: (edit)
Hello, my name is (edit), I recently brought my 2007 sonata to napleton hyundai to have my passenger side airbag sensor light fixed as it was coming on with a passenger in the seat, Meaning in the event of an accident it would not deploy. My wife brought the vehicle in on Friday 01-30-12 at about 9am. My car was not ready until monday at about 1pm, that was completely exceptable, however I wasn’t able to pick my vehicle up until about 7:30pm that day.
I got into my car an noticed my radio was tuned to a spanish station which I do not listen to or understand. The over quarter tank of gas I had was gone and the gas light on. my car also had an additional 32 miles on it not noted in the service order.. The service order said one mile difference from mileage in and mileage out. Completely FALSE! the next day when I took the car to work I noticed a sweater on a coat hanger, hanging in my back seat, this was not mine or my wifes.. Apparently one of napletons tech’s decided to take my car out for the weekend, rack up mileage use my gas and use my car as a closet. Personally I think that is very unprofessional and unacceptable. I will NEVER bring my vehicle back there for any type of service ever!
Once I contacted the service manager “Earnie” he said he was sorry and would ask his tech about the problems. he called me back about an hour later to inform me that the tech had to drive the vehicle over 30 miles to make sure the light wouldn’t come on. I find that hard to believe.. For that light not to come on all it takes is someone to sit in the passenger seat.. ‘Earnie” also had no excuse for the sweater except for the tech said he knew he forgot it somewhere.. which mind you would not have looked as bad if thrown on the passenger seat, as if the car were just taken for a test drive. but to be on a hanger, hanging in my back seat sure looks like he was driving it around town.. looks bad don’t you think? I sure do! Not to mention the blaring salsa music when I started my car and the 32 extra miles that just happened not to make it on the service report.... Earnie offered to fill up my tank but at this point I do not ever even want to drive past napleton for the rest of my life.
This e-mail is to make you aware of what is going on at one of your dealerships service departments, Hopefully preventing it from happening again to another loyal hyundai costumer. I of which can say I am no longer. I have totally lost my trust in the dealership experience. I brought my car to the dealership because I thought they knew it in and out, not because I wanted them to know what it was like to have it for a weekend joy ride. my service advisor was Mike Clancy.
I would very much appreciate an e-mail or phone call back to know if anything will come of this.. Hopefully it won’t just get blown off like Earnie did to my concerns. I truly feel violated.
Sincerely,
(edit)
Cell: (edit)
E-mail: (edit)