I own a 2013 Tucson that was a part of the MPG lawsuit where the advertised MPG was inflated compared to the actual MPG of the vehicle. I still own the vehicle and am the original owner. I've filed the paperwork correctly with my Hyundai dealership and have heard nothing back from the campaign. I've repeatedly reached out to Hyundai and all the contact info they give me for the settlement campaign leads to an empty void of no return.

Hyundai is unable and unwilling to assist me in this it seems. Is there any recourse I have to get the reimbursement?

Apparently not. I have been in the program since it started with my 2012 Accent. I called and the rep took my info and then came back on the line and told me that the program had been discontinued. It sucks. This is the first negative thing I have had about my car.

 

If that was the program headquarters saying that, they're incorrect. The program persists for the life of the vehicle so long as you are the original owner.

 

Not according to Hyundai. I called them Yesterday (8/18/2022) and they told me that the program had been cancelled . Contact Us | MyHyundai

 

I have an email saved from 2013 from Hyundai Canada indicating that I am in the program for the life of my vehicle if I am the original owner (which I am). Been waiting for a year for my card that the dealer says is coming. I'll have to contact Hyundai Canada and see whats up over here.

 

I hope things are different up there. Everything published down here said "for life" too. Here it was a program forced on them by the government (EPA) and I don't know how they were able to discontinue it. Please keep us posted about what you find out and I hope you can keep them paying.

 

I thought I was the last person still receiving payments. Over the last few years I have had to manually submit (email) my 2012 Genesis receipts from the dealership. In February 2022, they (Kevin) told me 4-8 weeks to receive my payment. I still don't have it. I have since called about 5 times now and the last status was, payment is definitely coming by mid July. I did filed a case with Hyundai directly to no avail. They said to email them (mpg department) or call them. uggggg Now the mpg website and phone number are disconnected. It was a a lifetime settlement, how can they just stop all of a sudden ???
====================================================
EMAIL FROM MPG DEPARTMENT
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Good day,
Thank you for contacting MPG settlement department. Your mileage was manually submitted on 02/24/2022. Our records show that you should be expecting a payment anytime now. We apologize for the inconvenience; we are currently waiting for the payment to be sent out. The payment will be sent in a debit card form.
Sincerely,
Kevin A.
844-277-0012 HyundaiMPGClassSettlement.com

 

I thought I was the last person still receiving payments.Over the last few years I have had to manually submit (email) my 2012 Genesis receipts from the dealership. In February 2022, they (Kevin) told me 4-8 weeks. I have since called about 5 times now and the last status was, by mid July. When that past that date I filed a case with Hyundai directly to no avail. They said to email them or call them. uggggg Now the mpg website and phone number are disconnected. It was a a lifetime settlement, how can they just stop???

Good day,

Thank you for contacting MPG settlement department. Your mileage was manually submitted on 02/24/2022. Our records show that you should be expecting a payment anytime now. We apologize for the inconvenience; we are currently waiting for the payment to be sent out. The payment will be sent in a debit card form.
Sincerely,

Kevin A.

844-277-0012 HyundaiMPGClassSettlement.com

So, I do not understand, did they say that they will pay you?

 

I have been told twice since my service on 6/1/22 by Customer Assurance ( 800-633-5151) that the program is still in place, but the MPG Customer Support function is "transitioning". The MPG number is 877-277-0012 and the message says "this line is being transitioned and we ask that you call back at a later date....to better support you". They did have an email of hyundaimpginfo@hmausa.com, but I've gotten no replies from that.

So, today the Customer Assurance CSR advised me to file a case and check back later. No one has mentioned that the program has been discontinued. I've got to wonder if they mysteriously suspended the program while gas prices were sky high in order to save money. If gas prices drop 25%, will our delayed reimbursement be 25% less than it would have been 3-4 months ago? I have no idea how they determine "the average fuel price in my area" during the reporting period.

My paperwork for the 2012 announcemt is attached. They are making some long-time customers angry with this! Make some noise.

 

I have been told twice since my service on 6/1/22 by Customer Assurance ( 800-633-5151) that the program is still in place, but the MPG Customer Support function is "transitioning". The MPG number is 877-277-0012 and the message says "this line is being transitioned and we ask that you call back at a later date....to better support you". They did have an email of hyundaimpginfo@hmausa.com, but I've gotten no replies from that.

So, today the Customer Assurance CSR advised me to file a case and check back later. No one has mentioned that the program has been discontinued. I've got to wonder if they mysteriously suspended the program while gas prices were sky high in order to save money. If gas prices drop 25%, will our delayed reimbursement be 25% less than it would have been 3-4 months ago? I have no idea how they determine "the average fuel price in my area" during the reporting period.

My paperwork for the 2012 announcemt is attached. They are making some long-time customers angry with this! Make some noise.

I will call the number you listed and see what they say. When I called the 800-633-5151 number, the rep started taking my info , but after a conversation and then 5 minutes on hold, she came back on the line and told me that the program had been discontinued and asked if there was anything else she could help me with. My dealership gave me a hard no when I tried to get them to file for me as I had always done in the past. I drive a lot, it is a chunk of money for me. they owe me for about 160k miles at the moment. 670,000-509404 from the last card.

 

Just an FYI. The MPG phone is being answered and my dealer checked my mileage yesterday. The program is open again.

 

I just (1/3/23) called the 877-277-0012 line and after a 3-4 minute hold I was able to get that status on a recent submission. The rep did say that her company took over the program in early November, 2022 and did not have past MPG records for my VIN. It would not surprise me if the previously company wasn't doing its job knowing their contract was almost up. She did say processing was backed up as her company got up to speed. Hope this helps.

 

It was good to have a dream. I'm still waiting and the people at the MPG line are getting tired of my calls.

 

I did finally get my payment. Better late than never.

 

Thanks for this info. I just called and waited on hold for a few minutes. She said I was owed 216.38 from miles 92,184-127,910 and I also reported milage at 142,308 and was not paid for this milage either. The amount seems less than I received in the past. I was told I would get a call back on May 5th, seems very specific. She said her supervisor had to look it over and contact Hyundai corporate to verify. I guess I'm just glad someone answered the phone. Hopefully I will get something. I'll try to remember to come back and post here if I actually get a callback and a new mpg rewards card.

 

I own a 2013 Tucson that was a part of the MPG lawsuit where the advertised MPG was inflated compared to the actual MPG of the vehicle. I still own the vehicle and am the original owner. I've filed the paperwork correctly with my Hyundai dealership and have heard nothing back from the campaign. I've repeatedly reached out to Hyundai and all the contact info they give me for the settlement campaign leads to an empty void of no return.

Hyundai is unable and unwilling to assist me in this it seems. Is there any recourse I have to get the reimbursement?

I have been a member of this class-action lawsuit since its inception......there have been some procedural changes, but the lifetime reimbursement is still in effect for original owners of Hyundai cars that were included in the lawsuit. What has worked for me most recently is this process:

1. Visit your local Hyundai dealership and ask them to verify & document your vehicle's mileage in the "system".
2. They will provide you with an invoice for "P15PROG1" - the system code for this reimbursement program.
3. After 48 hours, call Hyundai MPG Support line at (877) 277-0012, and be patient.... I was on hold for 15 minutes before an agent answered. They will ask for your car's information (VIN) and verify your information (name, address, phone#), and should be able to see the dealership's mileage entry in their system.
4. The Customer support agent will provide the verified information to Hyundai corporate, and will issue a pre-loaded debit card in the mail to your address of record within 10-14 days.

Hope this is helpful to others who have been frustrated with the changes in procedures as I have!

Tom W.
St. Petersburg, FL

 

Hope this is helpful to others who have been frustrated with the changes in procedures as I have!

Thank you for the info!!! Especially the invoice code!!!
Phone is busy every time I call. (877-277-0012) Will keep trying.
Anyways, Just wanted to add that the info is still available on web-archive.org
Figure it may be useful in the future. FYI - there's a graph of sorts at the top, you can see and click on the dates when the page was archived as they changed the pages a few times during the settlement.
MPG - JNR Claim Form
Home | Hyundai Settlement
What You Need to Know - Hyundai MPG Info
Frequently Asked Questions - Hyundai MPG Info
Compensation Information | Hyundai MPG Information

 

I own a 2013 Tucson that was a part of the MPG lawsuit where the advertised MPG was inflated compared to the actual MPG of the vehicle. I still own the vehicle and am the original owner. I've filed the paperwork correctly with my Hyundai dealership and have heard nothing back from the campaign. I've repeatedly reached out to Hyundai and all the contact info they give me for the settlement campaign leads to an empty void of no return. Hyundai is unable and unwilling to assist me in this it seems. Is there any recourse I have to get the reimbursement?

I own a 2012 Azera and am participating in the MPF Lifetime reimbursement. I have been trying for well over a year to get a reimbursement card. I have extensive notes with dates, times, person, etc., all claiming a card has been sent and reissued. Never activated or used. I finally filed a complaint with my State Attorney Generals office. Today I received a call from Hyundai corporate and a case manager has been assigned. They claim they will get this resolved. The MPG program people tell me there are thousands of other people in the same situation. Perhaps if enough people file complaints with their State AG's something will happen? Perhaps a new class action suit?

 

I received a check from Hyundai because I filed a complaint with the State Attorney Generals office. From the time I filed with the AG they generated a letter to Hyundai about a week later. Hyundai contacted me within another 7 days. From that point it took about 5 weeks for Hyundai to investigate and issue a check. So, for those who are due an MPG payment and have been getting the runaround file a complaint with your State AG.

 

Not discontinued. Lifetime for original owner agreement. Have to call them to push to next step after Dealer records mileage. Changed process conveniently without informing. Game they play. Call back till you get it. Once they do extra step 60 to 90 days get your money back. Think another class action law suit is needed to cut to chase.