Did it come from Hyundai head office or from the dealer?

From my past experience the notice should list the recall number, what it is about and so on. It's usually a 1 page letter explaining things.

 

Sales pitch?

 

Yeah make sure it's not just a ploy to get you in for routine service, disguised as an important notice.
As Souks said any official recall would come from corporate, and would include specifics as to the nature of the problem and the fix.
There is nothing showing on the hmaservice website, presumably it would be there if there were in fact a recall.
You can also check the NHTSA website for a list and details of all recent recalls-
http://www-odi.nhtsa.dot.gov/recalls/latestRecalls.cfm

 

Here is what the card looked like

I blacked out the dealer address and phone number

 

Best thing to do is call them and get specifics before you take the car in. A real recall notice shouldn't be vague.

 

I agree. Don't trust it since there's no recall number listed...at least from what I can tell from the picture. I'll wait until I get a letter from Hyundai or I hear about it from the federal government.

 

, looks like someone just printed it off their computer. Hyundai went "all out" with the steering recall, why would they "cheap out" on something that is not even described on the notification.

 

"YELLOW POSTCARD". Red flag right there, Hyundai NA will always send out recall notices in stamped sealed envelopes.
If anything, it's just a stupid sales pitch or one of your friends is screwing with your head! :grin:

 

I got a similar 'recall notice' on my Camry a few years ago. The same issues were a red flag to me, no recall #, not from manufacturer etc. So I never called them on it. A while I got the first official recall notice for the floor mats. When I went in to get it taken care of they found 2 other recalls on the car that I wasn't notified about from Toyota.

Now, they called them recalls, but they may have just been TSBs. It's possible that the service department was slow and this was their way of getting cars in to do TSBs. I don't know. There are lots of TSBs.

 

I got one. It is yellow postcard from the dealer

It says TF5-TCM update

 

They are fakes. Those and extended warranty cards. Some actually look official. That one looks like garbage. I could do better fake recall in 10 minutes.

 

If it is intact **** being sent by the dealer, then I would actually contact Hyundai customer service and send them a copy of that card. The dealer should get in trouble for this.

 

QUOTE (brihvac @ Jun 26 2011, 03:54 PM) index.php?act=findpost&pid=467198

I got one. It is yellow postcard from the dealer

It says TF5-TCM update

http://www.hyundai-forums.com/t66143-trans...-update-tcm.htm

 

Made the appointment for Friday. I will let you know what happens

 

Here is the card I got. When I called the dealer the service writer knew what I was calling for just from my name.

 

Yours is also a fake recall. It is NOT a recall. They have stacks of these laying around that get sent out. Actual recalls are not made by a middle school kid with a printer, as these are.

 

QUOTE (destro @ Jun 27 2011, 06:52 PM) index.php?act=findpost&pid=467965

Yours is also a fake recall. It is NOT a recall. They have stacks of these laying around that get sent out. Actual recalls are not made by a middle school kid with a printer, as these are.

If his is fake did he make a fake appointment?

The notice doesn't say bring your car in, it says to call. If the dealer doesn't answer then hang up.

 

Think what some posters are saying is that the dealers should not be calling it a recall but a TSB which is what it is. A recall is when the car has to go back immediately for work. TSBs aren't urgent repairs but are done the next time the car is in for service.

So I agree that dealers should not be sending these out especially when it says recall for safety issues. This may be a friendly reminder from the dealer or like others mentioned a way for the dealer to get you in and then sell you on other service like a oil change and so on.

 

I don't believe they would notify you if it were not a recall. Why would they waste the time and money to notify you and spend the time and money installing it if they didn't have to. These may be notices for earlier recalls that these cars were not brought in. I don't believe it is a TSB.

 

Just to clarify... what does TSB stand for?

 

QUOTE (P Haggard @ Jun 27 2011, 08:53 PM) index.php?act=findpost&pid=468000

I don't believe they would notify you if it were not a recall. Why would they waste the time and money to notify you and spend the time and money installing it if they didn't have to. These may be notices for earlier recalls that these cars were not brought in. I don't believe it is a TSB.

The 2nd picture of the white card is for the transmission software update which is a TSB and not a recall. Listed on HMAservice. There has only been one official recall on the Sonata, can't remember what it was about anymore, but I got the letter for that one. All official recalls come from Hyundai head office and not from a dealer. They are full page official letter head with full information such as recall number, what it is about, what to do with the car and so on. Hyundai will report any recalls to NHTSA who then assigns a number and writes up a report. This number and report is what is on the official recall notice from Hyundai head office.

Like some have mentioned, some dealers will use this as a way to get you into the shop and hopefully they can find something else wrong and charge you for it or sell you a oil change and so on. Some dealers are just proactive to make sure they fix the issue. Who knows what the real motives are behind these. But they are not recall and the dealers should not make it sound like a safety recall. I'm thinking they have a stack of these they use for real recalls and decided to just use them for TSBs instead of making new ones.

Some people don't go to dealers for service work either so they will never get any TSBs done, so there is a possibility that the dealer went through all customers they sold cars too and anyone who hasn't been in for service with them they are sending these out too.

 

QUOTE (VisualMethod @ Jun 27 2011, 09:21 PM) index.php?act=findpost&pid=468013

Just to clarify... what does TSB stand for?

Technical Service Bulletin. Pretty much it tells the dealer how to a fix a problem that lots of customers have complained about. But not widespread enough or a safety issue to be escalated to a full recall. So TSBs are applied to cars as they go in for service. Once a car is in the dealer will plug in the VIN and it will list all TSBs that the car still needs and the dealer will apply them.

 

Can't these dealerships get in trouble for fake recalls? Seems pretty unethical and very misleading to me.

 

UPDATE:

Called this morning. The parts and service guy said the card was sent out in regards to a 'fuel door adjustment'. o_o

He said its no big deal and nothing to worry about, and just to mention it during the next time I get my car serviced.

 

QUOTE (VisualMethod @ Jun 28 2011, 10:49 AM) index.php?act=findpost&pid=468288

UPDATE:

Called this morning. The parts and service guy said the card was sent out in regards to a 'fuel door adjustment'. o_o

He said its no big deal and nothing to worry about, and just to mention it during the next time I get my car serviced.

That was the latest tsb, fuel door not opening all the time. Definantely not a recall and not a safety issue as there is a manual release in the trunk.