I have found the Hyundai Navigation system to be very poor and inaccurate. More evidence of how poor Hyundai service departments are. I now use my Google Maps which is a much easier system.

 

We had the Nav system in our 2001 VW Jetta TDI. It was great but I couldn't see paying around $100 a year for the updates. Had to use a CD to update the NAV on the VW which had to be purchased from the dealer.

So, when the NAV package was offered from Hyundai on our Santa Fe (2021) we declined the option. Especially since we have Apple Car play in the car. We can use the map app that is on our Apple phones. Works great and is updated regularly and free for us. Never had an issue with the map app. The app has provided updates when traveling as far as traffic congestion and speed traps on the expressway. Plus, when there is a serious issue on the expressway the app will sometimes provide an alternate route, when possible, to avoid the issue.

No need to use the manufactures Nav package in any vehicle now.

 

When it was working, the navigation gps worked fairly well for us. My wife depends on it to get me to all the doctor, tests and hospitals. I stopped driving last year … even sold my beautiful Harley Fat Boy. We’ve discussed her using Google Maps, but she’s attached to that Santa Fe and wants the systems to work. She’s spending $300 to have a gentleman come to the house and fix some minor scratches. We’d just like for the nav system to work like it should. However, you’re right about your suggestion. Next time I’m in the car with her I’ll show her how to use Google maps in the interim.

 

Thank you. Can you send me a link for the Apple Map App you noted? I’ll install it right away on her iPhone. You also mentioned Apple Play. Do you know how I can verify on the car that it’s equipped with Apple Play?

 

Hi, if you have an Apple I-Phone you should already have the map app on the phone. If this was deleted, then you can download the map app from the app store. The one I use is Apple Maps which seems to work well for me and my wife. Do a search in the link in the app store and the maps should be free to download.

You can get turn by turn directions from your phone without the Apple car Play if it is not available. Even my Apple watch will provide directions from my phone when linked.

Now as far as Apple car play, I am not positive as to what year this was made available on HYUNDAI vehicles. I know we have this on our 20121, Santa Fe SEL. Do you have a media screen/information screen installed in your 2020 vehicle?

P.S. BTW I am 75 years young.

 

If the address is on a new area, it might not be in the update. Otherwise, use another number on the same street?

 

Thanks for the reply. The nav system won’t take any destination onboard. It won’t even work for very known destinations.

 

Also, of course, the new NAV update just dropped today. If none of the above works, you can just install the latest firmware!

 

Reset the head unit with the pinhole reset and see if it starts to work.
If not, you can do a full reboot using a USB keyboard.

Taking it to a dealer is useless; they just want more money.
Bluelink is only required for connected navigation, such as finding the best route, traffic, or destination by name, not if you enter the address.

 

Reset the head unit with the pinhole reset and see if it starts to work.
If not, you can do a full reboot using a USB keyboard.

Taking it to a dealer is useless; they just want more money.
Bluelink is only required for connected navigation, such as finding the best route, traffic, or destination by name, not if you enter the address.

Gosh thank you. Can you guide me to the pinhole. It took me forever to find the little door for the memory chip. Also … if you can do you know how to do the reset procedure? If I’m able I’ll do it tomorrow. Thank you!

 

Oh … I just reread your post. I’m old I have to do everything twice … what is a USB keyboard and where can I find out how do a complete reset? I just updated the nav system via so card and was hoping system would come back. It didn’t.

 

It depends on which head unit model you have. Most of the time, it's in the lower-left corner of the display. On units that don't have the widescreen, it's typically just under the display on the console, still on the left side. You have to look for it carefully, and you'll see just a small, tiny hole. Stick in a paper clip and push; that will reset the head unit.

A more neuclear option is to just get any regular USB keyboard with a Type A (flat connector) and plug it into the USB input port. Then just hit Cntrl-Alt-Delete just like on a real computer (guess what's inside the head unit!) and it will force a hard restart of the unit.

 

Thank you. I see. I’ll look good and hard for the pin hole. Not sure where I’d get a USB keyboard … but I’ll try the paper clip first. It resets similar to my old Apple wifi router … hmmm that rings up another question if
I may. Should I power up the Nav system head unit then reset it or do it powered down? Seems to me the unit ought to be powered up like my router when I reset it to factory specs. You’ve been generous sharing your knowledge.

Begs the question … how come the dealer techs are totally flummoxed and tried to pawn Blue Link to my wife?

 

I seem to remember on my 19SF Ultimate Sport (before I trade up) that the hole was just above the volume knob.

 

The unit is running Android, old one but it is still Android, just customised.

On most devices the reset works in one of two ways: power up and press the hidden button, most likely for like 3secs, or press the button and keep pressing whilst powering up the device.

You shouldn't need any external keyboard.

 

Thanks ever so much for taking the time to help. I’ve got it then … power up and reset hold paper clip for 3 sec.

one more thing … any idea where the hidden hole is? Took me several days to divine the location of the little rear door for the update SD. HYUNDAI does a great job hiding things.

 

You should have a tiny button under the volume knob, you should be able to press it with a pen.

 

It's really there, honest. Maybe a few picture of the unit and the area around the volume control and the console?

 

Honestly … I looked and looked and felt around the volume knob … no pin hole. But, I resolved the problem. I took two sedatives and sat in the car with my lovely bride of 50 yrs!
The voice recognition software is poop, but it works. I also walked her through screen manual entry of destinations and route guidance was produced every time. Clunky input yes, but functional. She got so used to the Blue Link assisted voice control, the system appeared to malfunction when the subscription ran out. I walked her through it and She got it to work … reluctantly agreeing with me that its pilot erro but the plane is ok. I offered to pay for reactivating Blue Link, but the older she gets the more she squeezes a nickel hoping to push out a half dollar. After two marriages and being married darn near my entire adult life … I’m still trying to figure her out. It’s hit or miss brother. I apologize to you and all the other nice guys that spent time and thought to help me. As an old lawyer … I should have known to do due diligence before posting on the forum.

All is well with the Nav System and this is the 6th Hyundai/Kia cars we’ve owned and not a single trip to the dealership for issues or malfunctions … not even squeaks. Thank you again. I’m trying to close the thread and I’ve written an apology this morning.

 

Nav has nothing to do with BlueLink.

You should have the dealer make this work properly; but also, Waze and Google Maps are far superior nav products.

 

Bluelink is connected services and IS related to the satnav as well. Free in new cars for a period of time, then payable.

Google maps far more superior - no, exactly the opposite, there are far more superior satnav programs to Google maps, which, frankly speaking, is quite limited in options, and way too often shows roads closed when they are open, open when they are closed, gridlocked when there is no traffic at all, or missing for example a hotel altogether.

 

Sorry - shouldn't have said "nothing to do with". You absolutely don't need BlueLink to run factory nav.

Not sure how it is in the UK, but you say that there's better satnav than Google Maps for traffic conditions? Tell us. Here in the US, Google Maps and Waze are the gold standard. Apple Maps does have decent traffic info (maybe equal to Google), but Apple Maps takes me out of the way, or to the wrong place way too often.

 

In Canada, with Bluelink active, the nav system recognizes POI places (ex: Pearson Airport) much better. Without it, I often gave up and had to manual enter the destination.

 

Waze - for consideration as a good alternative.
Google maps - sucks. Through just last 2 months I had at least 3 instances when it had road conditions utterly wrong, with 2 weeks ago in France a proper master-class fubar that scr...d up everybody else using it at that particular spot and time.
For last couple years we were using a built-in TomTom. We did a direct comparison between TomTom and google maps over a long distance in heavy traffic conditions. Far more better with faster traffic updates and better re-routing suggestions.
Here WeGo - very good detailed offline maps, you can download an entire continent for offline use.

The list of available satnav's is long, everybody has personal preferences.

News from 2022 - Hyundai and Kia will use TomTom in Europe.

Edit: Waze is a subsidiary of... google...

After a bit of reading: tomtom owns the company supplying google with nav data.