The green phone button on the steering wheel doesn't prompt you to speak the person/number you want to call?

 

If I press the green call button it just shows me the screen I’ve posted, so I then need to click either the history or phone book buttons on the screen and use the tune knob to scroll down and select the person.
if I hold the green call button down it automatically calls the last Person I rang.

 

My 2017 has three buttons

and I simply press the upper and say 'Call - Work'
and it dials the number as long as the phone is connected by USB to the vehicle.

If I make a call not USB connected it still goes through the vehicle, but not voice controlled.

I also do not have an i-phone and do have Android Auto installed?

 

Yea so I used to have the upper button in my last car, and that is what I’m missing.
I didn’t know if I was being silly and just couldn’t see the obvious way I’m supposed to be able press something and say “call John” without needing to fiddle with the screen/buttons which is dangerous.
Seems a silly design flaw when using mobile phones while driving is illegal, but touching the screen etc is just the same as using the phone

 

Someone with an i-phone and Apple Car Play may need to chime in to help here.

 

Unfortunately your car doesn’t have a hands free calling option. If it did you will have a third button (Talk button) above the green and red buttons for calling

 

I see it's been a while since you've posted, but I just tried using voice commands for calls in my 2022 Tucson today, and it was a bit buggy too. Sometimes it gets the name wrong or doesn’t respond. Has anyone figured out if updating the software helped with that? Or maybe Bluetooth connection strength plays a part? Curious to hear if things have improved for anyone recently.

 

That is bizarre. That's a 2018, I'm assuming it even supports Android/Apple auto and lane assist, but they forgot to put that "talk" button.
Anyway, with my Pixel phone I just use direct voice commands to the phone "hey Google " and perform the task I want. I find it faster and easier to use. The built in options always has a pause and a follow question, blah blah blah.
Hey Google: call...... and it's done...