Yes I expect to pay more for my 4th service and MOT this April. It's a large service with more checks and replacements than normal, but it protects your warranty.
It's such an old trick to phone and ask for extra work to be done and it's my policy always to refuse and say I'll have it done later. Even if they're persistent I'd say money is tight at the moment. If any extra work is necessary you can nearly always get it done cheaper elsewhere. As for the air conditioning on my last car a Corsa I bought it at two years old and part exchanged it seven years later. The aircon always worked perfectly and was never gassed or cleaned. Surely if the air con is working leave it alone and only pay for servicing and parts that really need attention. If it's any consolation next year will be another small service and at five years old you could take it out of the dealer network and find an independent. Also use the experience to tell the partner the situation and quote your phone number for any problems you learn by experience.

 

Yes, I should have taken more control of the situation although I don't like interfering in my partner's transactions. Interestingly, regarding the Aircon servicing add-on, I have always thought right from the off that the Hyundai's aircon was never more than adequate compared to my Golf and so maybe it was never at its best after being kept in storage before we bought it 'as new' 6 months later from the main dealership.

 

Apologies I'm thinking in terms of my own arrangements. We ran two cars when we were at work and I took care of both servicing. It seems females are still considered easy pickings when it comes to upselling on servicing. I did get caught once on her Tigra I was asked did I want the rear brake shoes deglazed as the drums were off. Of course I said thinking nice of them to be so thorough and rub a bit of emery paper over them. Then when I got the bill there was half an hour labour put on. I told the service manager what I thought of them.
I sat in one waiting area listening to two blokes constantly on the phone pushing brake fluid and antifreeze changes. At least your partner will know next time.
This major service is only every four years and likely the car will be changed before it gets to the next one. All makes of cars are different on servicing, parts prices, capabilities, comfort, drivability and it all depends on what we like whe we buy.
I find the i10 aircon does it's job and mine will be left until it doesn't.

 

Best bet is to look at the owner's manual. You only need to do the services that state (R) replace. All others are inspections and not required. never ever go to a dealer and say do the 7,500, or 40,000 mile service. or you will always be looking at $300-600 when all you need is less than 100 for oil change and filters. Air filters are so easy you can do them yourself!. Instead look at the maintenance schedule and tell them I only want these services and at 40,000 miles oil change, filter, air and cabin maybe needed depending on when last replaced, rotate tires if needed and that is about it. Please please look at the maintenance schedule in the manual. Plugs did not need replacing at 40,000 miles. They are 60,000-100,000 look in the manual.

 

I can agree with a lot of that as our yearly MOT inspections in the UK cover all the safety aspects. However with the Hyundai five year warranty they will want proof of servicing. Also the dealers like to see a proper service history when appraising your car for a part exchange. Your system of thinking I applied to my wife's car and it worked well and kept the costs down and we sold it as a good runner when it was sixteen years old. Maybe I might end up doing that with our Hyundai if we still have it after the warranty runs out.

 

Ok, so our i10 has gone, but had we kept it, I had already made up my mind that after the 3rd year paid up service we bought at point of sale, it wasn't going back to the dealership because the servicing costs are, in my opinion, horrendous for such a small car.

As for having a full dealership service history, well that doesn't always have the desired effect either as we found out when we chopped our i10 in for the Vitara. The Suzuki dealership, which is part of a large multi-marque operation saw we were handing over a very well looked after, just 3rd serviced and MoT'd car fitted with new discs and pads all round, and promptly offered us less than Webuyanycar.com. Thankfully, I was forearmed with the guaranteed cash price from WBAC and in order for Suzuki to sell us the car we wanted, they had little option but to match it with a bit extra on the top. I could have got a lot more for the car if I had sold it privately, but I just cannot be bothered with private buyers phoning up at all hours, tyre kicking and then wanting the car for even less than you'd get PXing it.

Regarding the aircon, yeah something that dealerships seem to be pushing in a big way, even moreso now that the newer cars are using the new HFO-1234yf refrigerant, a big moneyspinner for them. Our Vitara uses the newer aircon gas. As far as I'm concerned, as long as it gets cold, it won't be getting 'serviced'. Our car aircon is set to come on automatically anyway, so it's used every single day, so no chance of the seals drying out. And no, it doesn't affect the mpg that much using it.

Anyway, I've got 'er indoors trained enough now not to agree to anything 'extra' being done to the car should she get one of those desperate phone calls from the dealer. Since we've had the Vitara, she's had at least 3 phone calls from the dealership HQ asking her if she wants to buy GAP insurance. I was present when she took the last phone call and she dealt with the idiot on the end of the phone in a very robust manner lol! She's not had another call since!

One final part regarding dealership servicing concerning warranty and recalls. Obviously you don't have to have a franchised dealership service the car to keep it in warranty, as long as the garage you use are VAT registered and use genuine parts, then EU Block Exemption rules apply. With regard to actual recalls, easy enough to check: https://www.gov.uk/check-vehicle-recall

Obviously my comments above are very UK centric, I cannot speak for markets outside of the UK.

 

To me part exchanging and "doing the deal" is a game a bit like poker. They don't really want your car, but if it's not destined for the auctions and they want it on the forecourt they intend to make a bit of money on it. I usually check on line for the retail price of the car I want and take away the good part exchange price. Whatever figure they put on the screen I take that figure away and that's my target to pay. If you have your figure right they'll buckle when you get up to leave and you'll get the "I'll ask my manager" gambit. The time of year helps too I bought last year in late November. My premium was sat next to an SE at identical price, but mine had a car of the week sticker on the roof. £500 quid off that week and I got the autotrader valuation for my Corsa.
Not having a book full of stamps and receipts gives them something to dig at your strategy with. We all have our buying habits and mine is to buy two years old and keep for between five and seven years. I last bought a new car in 1990 to me you lose too much in the first years. I prefer to get one that someone has been throwing his PCP money at. Gap insurance is a laugh £75 on line.
Webuyanycar don't give what they quote. Hard nosed "negotiators" pick you to pieces when you travel miles to get there.

 

I have to admit to doing what I do not usually do and taking the 'service pack' with the car this time.

I have traditionally done my own, but finding it more of a strain these days. I ummed and ahh'ed with the sales man saying I would like it but cannot justify the cost and he allowed me a couple of freebee's with the car that off set a considerable amount, around £200, so I eventually took it, as includes the MOT's.

Also, the dealer service includes software updates and sat/nav updates.
Aircon is done with a local mobile guy for £30, so I will not be having that.
I just hope it will not be too stressful telling them 'no, just do the service' or in other words, stamp the book and I will do the rest. Feeling lazy, but age is catching up.

 

Software updates, yes, I admit, sometimes there are some, however for our previous 2015 i10, I don't believe any software updates were applied in the 3 paid up services it had because as far as I know, there were no known issues affecting the car. Our previous Fiat 500's however, were a different story, both as far as I know required software updates, as did my Saab 9-3 in the first couple of years when bought new. Some software updates may well improve performance issues, but I guess an owner will only know whether or not this is the case if they actually bother to get a dealership service done, and after the first 2 or 3 years, many never ever bother.

As for Satnav updates, only any good getting a dealership satnav update if it is a hard disc drive. Many inbuilt infotainment systems incorporating a satnav, use a nav SD card and once that has been sent out with the car from the factory, it's entirely down to the owner to organise any updates as we found out with our Vitara. The SD card on that is at least two years out of date and I refuse to buy another SD card from Suzuki at a truly ridiculous cost. Yes, I've seen SD cards available on the auction sites for a 'cheap price', but I'm not convinced that they are at all 'genuine'.

Map updates may not mean a great deal to some owners, but our car is on the M1 almost every single day and several changes have occurred on the M1 through the East Midlands section in the last two years. There's nothing more annoying than having a nav screen that suddenly doesn't reflect the road you're travellling on because extra carriageways or new junctions have been added. This is precisely the reason why we don't actually use the car's built in Satnav. We use a TomTom GO5000 which includes 4 free map updates per year. The only issue we had with that on the last update, was I had to put a 32gb micro SD card in it because the UK/Europe mapping has now got too big for the internal memory. Plus of course we get 'live traffic' updates because the TomTom has a built in sim card. I wouldn't be without the TomTom as we also take it abroad on our visits to the USA and South Africa, saves hiring one from the car rental company. I no longer have the will to look at a paper map lol! I hardly need to think these days navigating my way through Cape Town in rush hour! Plus another benefit of having a portable satnav, is that you can stick it on the window or on a dash mount right in front of your face, so there's no distractions looking down to the dash if that is where the inbuilt infotainment is.

 

As said just get the parts from your dealer and get any VAT registered garage to do the service, shouldn't affect the warranty, having said that, my first service was around 130 quid compared to 300 for my BMW M140i which will increase to around 600 for a major service, happy days.


Tim.

 

I'm all for saving money when the car gets to five years old, but I can't understand quibbling over servicing when you've paid so much for the car. Surely if anyone spends ten grand for a car they should be able to pay for maintenance. Your first connection with the manufacturer is your supplying dealer. How helpful will they be on a warranty claim when he sees on the computer that you've been getting services done elsewhere?

 

Just wondering if someone might be able to answer this? Our i10 is due for it's first MOT this month and we're getting it serviced. Mileage is 12k, but it's 3 years old now. It's only had 1 service, at 8k, over a year ago before we bought it. My dealer is quoting £300+ for a 20k service or £174 for a 36 month.

The price isn't putting me off, but the manual does say that for the perforation warranty, it needs checking at 36k. If I opt for the £174 (scheduled) service, what am I missing from the 20k one? Next year (40k) goes back to £300+, which I'm guessing will include an air con recharge. Is the aircon recharged every 2 years?

Hope that's not too confusing. Thanks in advance

 

When some owners do low mileage they sometimes baulk at paying for regular servicing. Mine is due for 4th service (an expensive one ) next april, but the way it's going I might not have reached 20k by then. I shall get it done by supplying dealer because the servicing is all correct for the warranty. In your case the warranty looks as if it may be a bit compromised. If I were in your position I think I'd start using an independent garage for a full service. If you get your own MOT before a service you'll get a good idea of the car's overall condition. I'm keeping the warranty up mainly because of the automatic gearbox. Most cars these days get three years warranty. Hyundai's five year one sounds good, but there are numerous items excluded with a different mileage/ time limit. You need to make a personal decision. Aircon regassing is extra to the service and makes an even bigger case for going elsewhere.

 

In your case the warranty looks as if it may be a bit compromised. .

Yes. I would check with Hyundai it looks like it has missed the 2 year service.
The warranty may now be invalid..

 

I just had my 4 year service (on service plan) + MOT (£40.00) done - unfortunately my rear brake discs were badly corroded and scored and the pads of course were finished. Rear brakes plus the MOT was £306.06 with a discount from £336. Evans Halshaw collected & delivered the car from/to my house as per the service plan.

My original service plan cost £10 and pence per month for the first 3 years. Last year I extended the service plan for £17.23/month for 2 years (until 5 yr warranty runs out) - £206.76/year. It's a low mileage car so when the warranty runs out I'll use a trusted local garage.

 

I found this topic really interesting I have just traded my 2014 i10 1.0L SE with 18000 miles and a full dealer service history.
For the 4th service last year I telephoned 3 dealers 2 were the same price but one just a further 10 miles away was £70 cheaper. They changed the pollen filter and the spark plugs as required but left the old units neatly boxed in the car did a really super job so some dealers are good! A week later they did a warranty job without quibble or having to speak to Hyundai HQ. Had I not lost faith in the Hyundai warranty I would have purchased a Kona from them, but could not bring myself to buy another Hyundai, They are great cars but the constant war with Hyundai UK in the first year of ownership to have the gear box sorted and a few other problems that were warranty issues not characteristics of the car sorted destroyed my confidence in the value of the warranty.
When negotiating with the dealer for my new car I noticed another trick once they had noted the full service history and clean condition left them no obvious way of reducing the offer they made on line they tried to reduce the part exchange price on the i10 because it ONLY three months left on it's MOT but as I headed for the door the price increased despite the MOT???? so I took the opportunity to push them and get a little extra. STRANGE PLOY a valid MOT is a valid MOT!!!

 

From what I've read it's often cheaper to book your service online through the Hyundai website rather than phoning round the dealers. I booked that way for the third service last April and got an email confirmation from the dealer. It's interesting to read about people having a tough time getting warranty work done by Hyundai, but to be fair has anybody on here information about any proper claim for warranty work being refused by Hyundai. I think a lot of people take the five year warranty too literally thinking they've got five years of just servicing to pay for. As Alan found the corroded rear discs were extra, but the eyewatering price could have been reduced by getting a decent fast fit to do it.
Servicing after the five year warranty can get a bit cheaper as Hyundai seem keen on keeping the servicing business for the dealer network. The Hyundai essentials servicing for cars out of warranty looks to be pretty reasonable with roadside cover thrown in too. https://www.hyundai.co.uk/owning/service I quite like the look of the quotes listed and you can pick how you want your servicing regime to go. I might go down that road if it's still going when my warranty is up.

 

Interesting comments?

When booking a service on line how do you know if a better deal is available?

And what constitutes a ''proper claim for warranty work''. Is it correct for a new car gearbox to crunch when changing gear, how can that not be as was proved after months of emails to be a fault.

Thank goodness I have years of motor trade experience to enable me to prove this and also suggest a successful solution that was used on other cars and resolved a problem for many frustrated owners.

None of the above should have been necessary Hyundai knew they had a problem and only when I involved contacts in the motoring press did they take my complaint seriously.

Why do many owners report they have been told it (whatever the problem ) is a characteristic of the car.

And finally how many owners of the first i10 were told that Hyundai were not aware of a clutch problem.

I know you like a long discussion but I rest my case.

 

Interesting comments?

And finally how many owners of the first i10 were told that Hyundai were not aware of a clutch problem.

I know you like a long discussion but I rest my case.

Yes I can vouch for the clutch problem on the old shape i10 which was never addressed..

 

Firstly there are numerous instances online where dealers have said it's cheaper booking online and I'm thinking the manufacturer will not want their dealers overdoing it. With regard to warranty claims I can understand the makers hanging fire until they get a good picture of potential problems and recalls. I once complained of knocking noise turning left on a brand new car. I left it with them overnight so they could test it. They put in a replacement drive shaft and noise was still there. I did my own investigation and found it was a rubber engine mount damper creaking loudly in the mornings when the engine moved. A bit of rubber lubricant cured it, but I didn't go back and tell them. I reckon most manufacturers try and put you off in some way. When your car won't move is when they have to do something.
I've had four fairly big cases in consumerism where I've beaten the big guys and they love it when people roll over. I'm like you I fight them even using their own terms and conditions against them, but a few will always get problems. We never hear of people that have their warranty problems quickly resolved. Maybe you can tell us what you part exchanged your i10 for and somebody is likely to have a dig at that.

 

https://www.carbuyer.co.uk/news/158148/watchdog-clutch-failure-raises-questions-on-warranty

https://www.honestjohn.co.uk/askhj/answer/31921/clutch-repair-refused-under-warranty

They're all the same when it comes to paying up. If Rex tells us what he's bought to replace his i10 we can do a search on complaints for that model.

 

I've just had a decco at the service price for my 4th year maintenance and MOT
service £331
MOT £44.95
Pads £96
Pads and discs £222
Wipers blades £49
Aircon regas £149

I shall get the service done to protect the last year warranty reluctantly, but they can forget the brakes (last health check fr 55% worn rears 30%) if they try that on. Wiper blade £49 they want and I have two from Wilko at £4.50 each that do the job. The aircon regas if ever necessary I shall find someone even if I have to get a mobile bloke. Yes I do appreciate they have overheads and the nice shiny showroom comes at a price,but ffs it's only a city car not a prestige thing with a jerry badge on it. I may be a miserable old get sometimes, but I resent being screwed by these people, the house and car insurance, council tax, water everybody takes us for mugs.
When it goes in I shall be waiting by the phone for the upselling to start. I'm expecting brake fluid change to rear it's ugly head at four years old even though it's likely to be okay. I bought an electronic fluid tester so I will use that the day before it goes in. After the five years if I'm still running it I shall go back to the garage that serviced my old Corsa for me. You take your life in your hands using their toilet, but the service and prices are great.

 

Discs and pads, the lot or just the fronts or just the rears? £96 for pads is just diabolical, indeed, it is in my opinion, completely unjust. I think I paid £25 for Pagid pads on the front. In any case, as I've already posted, it only cost me £130 to do the whole lot. Personally, if the front pads and discs need changing, I'd just do them myself, as I did with our old i10 and then put the car in for its service. Funny old thing, my local Hyundai dealer didn't even mention the new front discs on the front, they must have guessed they'd recently been changed and they must have known they weren't genuine Hyundai.


Wiper blades, yes, aftermarket, no point in spending that amount of money, again, ridiculous.
Aircon regas, absolute joke of a price. Here is an example of what it should cost assuming it's the old refrigerant type and not the new type:


Derby Car Air Conditioning Service use Stay Kool


I appreciate that guy is no where near you, but this is how dealerships make their money and sometimes if they don't have staff trained in aircon regas, you have to have a proper qualification to handle the gas properly, they sometimes farm the work out elsewhere. I would never personally let a dealership aircon regas my own car.
MoT cost, yeah, about right, ours cost 40 quid.


Brake fluid swap shouldn't cost any more than 40 quid. You have a tester, if it's showing a water content of less than 1 percent, I wouldn't bother. If it's 2 percent or above, I'd have it swapped out.
The rest is just consumables, air filter, 10 minute job to change and cheap enough to buy from the auction site. Same with the pollen filter, takes just 2 minutes to change that out. I swapped out the plugs in our i10, took me half an hour and cost me a tenner for the plugs.


Personally, if you're that keen on keeping the car 'in warranty', then by all means, get the fourth service done at the dealership, but personally, I'd just buy the service items from ebay and get a local garage to fit them probably for less than half the cost. Even the oil and filter change can be done for less than £30.

 

I knew this one coming up would be a dear one, but just seeing the prices of any extras that might be necessary made me see red a bit. However there is another years warranty which makes it really like an insurance policy on the automatic transmission. Next year is a small service again so they may possibly get that off me, but I could always consider getting an MOT done independently and make a decision based on that. I may possibly leave the dealer for servicing at that stage certainly after that I will definitely go back to independent.
The disc and pad prices are quoted for the front only. I wouldn't be doing that job myself I know a good privately owned fastfit sited next to a major parts supplier who does a good job at reasonable prices. This five year warranty lark is a bit of a two edged sword you get the warranty ( as far as it goes) but you pay for it another way via excessive parts and labour costs. I know you can get it serviced elsewhere at any vat registered garage, but you do lose the dealership on your side if something goes wrong. It's a shame they put me off the dealership is a nice experience and my complaint is the ridiculous costs for replacing the wear and tear items.

 

Had the four year service done seems an excellent job no advisories on MOT. Front pads amber on health check as I expected, but brake fluid, plugs and all filters changes and seriously good valet. So far Hyundai ownership pretty good experience. One fly in the ointment the bill nearly knocked me off the chair, but when I said I'd booked on line over ten percent came off after a check. You definitely must book with Hyundai service direct.

 

Free bonus at my oil change

Can you guess what I received as a free bonus at my Spring maintenance service ? A cold virus, the service advisor sneezed on me, said he was sorry and now I have a cold.

 

Can you guess what I received as a free bonus at my Spring maintenance service ? A cold virus, the service advisor sneezed on me, said he was sorry and now I have a cold.

Hey! We aim to please!


Apparently, he did, too...

 

Just had my first year service on the i10, Hyundai Romford, £158 booked online, now the problem is that I am a very low mileage motorist (2000 a year) and I understand my second years service will cost even more, I am seriously considering giving it a miss even if it means the warranty is invalid, a five year warranty sounds great but when you add up the main dealer charges over that period it is not so attractive, I see front pads quoted on here at £96, they cost around £55 at Euro Car Parts. ????

 

I only do about 3k a year myself being retired and next year will be my fifth service. I'll agree some of the services are a bit dear, but they do include brake fluid changes and software updates if any. I think yes you can get it cheaper, but some of these outfits won't do a proper job. I'm happy enough getting the servicing done at Hyundai the only thing I'm not keen on is the health check exaggerating things and then texting me to book the car in when I know it's fine. I think you're wrong in dropping servicing because you won't have a full service history and any car can have a major fault and with low mileage it may not show up as quickly. A major fault on your car can really really hurt your pocket. Forgive me for being blunt, but I'm surprised anybody will spend a lot of money buying a new car and then skimp on looking after it. You may have been better off running something older till it drops.
I shall have the last service done by Hyundai at five years booked online and then will look into the Hyundai essentials servicing for subsequent years. So far I'm happy with the reliability and I know the car and Hyundai does too so the choice for me will be keep the car as it not long turned 20k or possibly part exchange. I'm sure my well looked after car will be attractive to them to put on the forecourt. The servicing does pay dividends your car is looked after, keeps it's value and has value for you to keep or them to buy back in.

 

These main agents have huge expenses, rent, business rates, "service advisors", mechanics, someone has to pay for all that, sadly that is us, to add insult to injury we pay 20% VAT on already high charges, I didn't buy an old banger because I don't want endless breakdowns, I will decide on my future service options this time next year.