Hmm, nothing has changed on their website for mpg for the SF and that link that they give is also either very slow or not working as well....

 

The story linked is only a few minutes old. I wouldn't expect this all to change immediately.

 

Here we go...I am still a happy camper with the Santa Fe and a new loyal Hyundai customer!



Newsroom - Hyundai Motor America

 

Thanks for this info. This may be a deal breaker for lot of people. I think they forged those numbers to boost sales and now this refund debit card can be treated as little discount on the new car some couple of hundred dollars.

Use case:
Total miles driven = 10,000 miles
Gas price = $4/ gal
Forged EPA mpg numbers = 33 mpg
Corrected EMA mpg = 29mpg

Fuel cost for forged numbers = $1212.1
Actual fuel cost = $1379.3
Diff = $167
Debit card loaded = $192 = $167 + (15% of 167 as per the press release)

 

Check out hyundaimpginfo.com! This info is directly from the site:

Hyundai has established a comprehensive reimbursement program to help both current and former owners with the unexpected additional fuel costs resulting from the incorrect MPG listings.

If your vehicle qualifies, our upcoming website tool will provide an estimate of your reimbursement amount, which will be based on the model you own, your odometer reading, and the average gas price in your area. In addition, as an acknowledgement of the inconvenience this may cause, we will add an extra 15% to your reimbursement amount. Your actual reimbursement amount may vary. The website tool will be available on November 3, 2012.

Finally, at your convenience, visit your dealer who will verify your current odometer reading and we will arrange for a debit card to be sent to you.

This reimbursement program will continue for current owners for as long as you own your vehicle.
All of us at Hyundai value our owners, first and foremost. We work hard to
be deserving of your trust, and appreciate the opportunity to make this right for you.

thats good at least they are owning up to it... sucks they misinformed people to begin with. im sure the mpg ratings did sway some peoples purchase

Check out hyundaimpginfo.com! This info is directly from the site:

Hyundai has established a comprehensive reimbursement program to help both current and former owners with the unexpected additional fuel costs resulting from the incorrect MPG listings.

If your vehicle qualifies, our upcoming website tool will provide an estimate of your reimbursement amount, which will be based on the model you own, your odometer reading, and the average gas price in your area. In addition, as an acknowledgement of the inconvenience this may cause, we will add an extra 15% to your reimbursement amount. Your actual reimbursement amount may vary. The website tool will be available on November 3, 2012.

Finally, at your convenience, visit your dealer who will verify your current odometer reading and we will arrange for a debit card to be sent to you.

This reimbursement program will continue for current owners for as long as you own your vehicle.
All of us at Hyundai value our owners, first and foremost. We work hard to
be deserving of your trust, and appreciate the opportunity to make this right for you.

Just saw this info come across my facebook - interesting.

Check out hyundaimpginfo.com! This info is directly from the site:

Hyundai has established a comprehensive reimbursement program to help both current and former owners with the unexpected additional fuel costs resulting from the incorrect MPG listings.

If your vehicle qualifies, our upcoming website tool will provide an estimate of your reimbursement amount, which will be based on the model you own, your odometer reading, and the average gas price in your area. In addition, as an acknowledgement of the inconvenience this may cause, we will add an extra 15% to your reimbursement amount. Your actual reimbursement amount may vary. The website tool will be available on November 3, 2012.

Finally, at your convenience, visit your dealer who will verify your current odometer reading and we will arrange for a debit card to be sent to you.

This reimbursement program will continue for current owners for as long as you own your vehicle.
All of us at Hyundai value our owners, first and foremost. We work hard to
be deserving of your trust, and appreciate the opportunity to make this right for you.

This rather important news flash should become a sticky - Moderators ............ do your duty.

This rather important news flash should become a sticky - Moderators ............ do your duty.

While I agree that it is important information it does not warrant being a sticky. It is common knowledge now as it has been posted numerous times in other sub forums.

 

Check out hyundaimpginfo.com! This info is directly from the site:

Hyundai has established a comprehensive reimbursement program to help both current and former owners with the unexpected additional fuel costs resulting from the incorrect MPG listings.

If your vehicle qualifies, our upcoming website tool will provide an estimate of your reimbursement amount, which will be based on the model you own, your odometer reading, and the average gas price in your area. In addition, as an acknowledgement of the inconvenience this may cause, we will add an extra 15% to your reimbursement amount. Your actual reimbursement amount may vary. The website tool will be available on November 3, 2012.

Finally, at your convenience, visit your dealer who will verify your current odometer reading and we will arrange for a debit card to be sent to you.

This reimbursement program will continue for current owners for as long as you own your vehicle.
All of us at Hyundai value our owners, first and foremost. We work hard to
be deserving of your trust, and appreciate the opportunity to make this right for you.

Just saw this info come across my facebook - interesting.

 

Is there a date that if you buy a sante fe after this date you are not eligible for the rebate?? or does that apply regardless if you buy your santa fe next march for example?

 

Logically I guess if you buy it before the EPA sticker on the car is replaced. If you buy it with the old sticker save the sticker.

 

thats good at least they are owning up to it... sucks they misinformed people to begin with. im sure the mpg ratings did sway some peoples purchase

 

Also will this effect the price of the new 2013 santa fe?

if you think about it.. if a car is to last 300,000m lets say... then based on the above numbers.. they would be owing you $3845.1 over the life of that vehicle... so technically the value of the car should then drop by that much for anyone buying the car after the EPA sticker is changed because they are not getting the rebate but are buying a car who's price tag was based on a better MPG number.

Thoughts??

 

I seriously doubt they will drop the cost that much, if at all.

 

Different U.S. and Canadian sites for this program:

U.S. site = Hyundai Fuel Economy | MPG Information
Cda site = Hyundai Fuel Consumption Ratings | MPG Information

 

The fuel compensation program is a very nice gesture by Hyundai. And it's for as long as you own the car. Over time, this can add up to substantial dollars. I've never heard of such a thing before. Congrats Hyundai, and I'm happy for you current owners.

On the other hand, it only amounts to 1 or 2 MPG (depending on your model Sport). I've been reading in this forum where many owners are yielding far more than 1 or 2 MPG under the EPA ratings. That's discouraging.

My 06 Sonata 3.3 V6 FWD gives me 24.5, manually calculated, real world, combined MPG. A 4 cyl 2.4 FWD yielding 24 combined MPG EPA rated, or, a 4 cyl 2.0T FWD yielding 23 combined MPG EPA rated is disappointing for me.

John

 

If these are the new numbers, I think I'm no longer going to go for a Santa Fe.

Such a huge drop!

My 2012 Sonata SE I bought in Jan doesnt have the greatest mpg compared to the sticker. Too bad it was not part of this program.

I'm on a couple of other forums for other manufacturers and never have I seen so much talk on MPG issues by owners than Hyundai.

On this site, MPG is either the top or top 3 discussions. Just so disappointing, I really wanted to get a Santa Fe too.

 

1-2 mpg is "such a huge drop"??.. please don't exaggerate... but if you compare the actual readings vs real life readings that people have been mentioning then yes this might be a huge drop.. but i think people are jumping the gun... from my understanding you need the engine to be worked in.. possibly after 10,000km you may start to see true numbers... at least thats what i've been reading..

 

May be Hyundai should offer to buy back cars which were sold with the wrong information. At least cars which are under 10k miles or less than 6 months.

As far as my escape goes. Ford says it gets 28mpg on highway. I never drive over 65 mph or 100 kmph on highway and I get 32-34 mpg.

 

May be Hyundai should offer to buy back cars which were sold with the wrong information. At least cars which are under 10k miles or less than 6 months.

I concur. I bought the Santa Fe because it was supposed to get an average of 25mpg (FWD 2.0T) but my Santa Fe actually gets closer to 21mpg AVG. If the sticker had said 21mpg AVG I probably wouldn't have purchased the car but would quite possibly have purchased something else.

Now I haven't seen the figure for the 2013 FWD 2T Santa Fe yet, but if Hyundai is suggesting that the AVG is 24, or only 1 mpg different that simply isn't true.

I concur we should be offered a buy-back option at least on 2013 models because that would make us whole and we could decide what other vehicle in the market we might want instead.

 

Exactly what I'm finding. It's a shame that we can't sue the EPA for false advertising. If I didn't like the car so much I'd be down at the Hyundai dealer giving them a piece of my mind.

Well my most recent tank was more of the same, real mileage around 21mpg mixed driving, dash reporting 23+, when according to EPA I should get 25 in mixed driving.

Now we see that the EPA's numbers weren't their own but rather REPORTED BY HYUNDAI and artificially high due to "mistakes" in the process.

I don't care what the reason was, Hyundai needs to offer a buy-back program as an option to handing out debit cards for the mpg difference. (Which for the 2.0T FWD I would argue is 3.5-4mpg lower than advertised for average MPG)

 

I just registered with the site for my vehicle. I would rather see a 2K (for 2.4L) or a 3K (for 2.0T) check issued to the owner as restitution for this. The debit card and reloading it is high-maintenance. Just give us a reasonable settlement, apologize and thank us for being loyal Hyundai car buyers. I think that would sate more buyers and maintain brand loyalty than anything else.

 

If I saw a check for $3k for this, rest assured I will be buying another Hyundai. That said, I doubt that will ever happen.

 

I highly doubt a bribe took place. If an actual test was not done then the vehicle weight, engine displacement and horsepower along with the drag coefficient were used to calculate a "best estimate" of the MPG. It does say "estimated" MPG on the site.

Of course if you are a conspiracy theorist then yes a bribe took place. And the world will end in December too.

With this news breaking out today what do you say now?

 

It says they overestimated the MPG.
Didn't see any news about a bribe taking place. It was an estimate. Nothing has changed.

 

I think even if Hyundai compensates the price difference in gas a class action law suite is coming. Because lot people would have made different choices if they had known the correct information.

Sales numbers may take a dip unless they start putting money on the hood and it will show what company has lost. Trust!!

 

Not Sonata

How is it that the Sonata non hybrid is about the only model not included?

 

How is it that the Sonata non hybrid is about the only model not included?

Well, there is another forum for this, but my assumption would be that Hyundai properly tested the Sonata, thus its fuel consumption estimates are accurate. In my experience with my 2011 SE the MPG estimates were dead-on, thus there has been no false advertising of gas mileage, thus there's no reason to recompensate owners.

Remember that the Korean facility had the "procedural errors", if they tested the Sonata in the USA then that could explain why different procedures were used to test it.

 

Gee, so I'm not the only one???? Take mine to the dealer to to get the driver seat rocking issue resolved only to get it back and now have a dash rattle when hitting the tiniest of bumps. This rattle wasn't there before... how does it mysteriously appear now?

 

Warranty work can be done at any dealer. Can you try a different one that may be better at handling these issues in the future? It's too bad that there are some weaker service places out there. My last vehicle was not serviced after many mess ups at the dealer i bought from because they were so bad, so I can relate!

 

Having said all this, I'm interested in seeing if a 3.3L or 3.8L V6 would have any better or worse gas mileage under the hood of the Sport.

 

I live in Pittsburgh (windy roads and all hills) but my mileage in my 2.4 AWD is exceeding the window sticker mpg. Usually MPG is lower here than in other parts of the country. I am very happy and my MPG is better than the Rav4 I owned previously.

 

Not altogether sure why this is happening. I drove up to North Little Rock, 63.5 miles and the mpg read was 34.3. Drove back 66.8 miles and logged 33.9 mpg and that included a two mile back-up on I30 going home. Plus the EPA mileage is based on pure gasoline. We can only get 10% ethanol mix which has only 97% of the energy content of pure gasoline.

I drove varying speeds of between 55 to 70 mph.

 

I live in Pittsburgh (windy roads and all hills) but my mileage in my 2.4 AWD is exceeding the window sticker mpg. Usually MPG is lower here than in other parts of the country. I am very happy and my MPG is better than the Rav4 I owned previously.

Not altogether sure why this is happening. I drove up to North Little Rock, 63.5 miles and the mpg read was 34.3. Drove back 66.8 miles and logged 33.9 mpg and that included a two mile back-up on I30 going home. Plus the EPA mileage is based on pure gasoline. We can only get 10% ethanol mix which has only 97% of the energy content of pure gasoline.

I drove varying speeds of between 55 to 70 mph.

You MPG is encouraging. Thanks for the info.

I'm curious if either of you will apply for the refund?
John

 

this is messed up BIG TIME..!!! Hwy MPG drops by 4 miles.. woww.. thats really bad.. thats about 60 miles per tank, so make that $7-$8 more to pay per fill up.. and if you fill up once a week that comes up to wasting $400 on gas per year.. where is the deal then??

Hyundai should drop the price on Santa Fe by $2K to compensate for this MPG mishap.. if not then there are tons of other SUVs to consider..

Vehicles similar in size & price to Santa Fe are:
- Chevy Equinox / GMC Terrain
- Toyota Rav4
- Honda CR-V
- Mazda CX-5
- Subaru Outback / Forester
- Volkswagen Tiguan
- Mitsubishi Outlander (same warranty as Hyundai)

Has anyone ever driven Mitsubishi Outlander? It carries same exact warranty as Hyundai!!

 

this is messed up BIG TIME..!!! Hwy MPG drops by 4 miles.. woww.. thats really bad.. thats about 60 miles per tank, so make that $7-$8 more to pay per fill up.. and if you fill up once a week that comes up to wasting $400 on gas per year.. where is the deal then??

Hyundai should drop the price on Santa Fe by $2K to compensate for this MPG mishap.. if not then there are tons of other SUVs to consider..

Hyundai will reimburse owners the difference between the advertised and adjusted fuel economy numbers, plus a 15% convenience credit. There's your deal. FYI, I drive mostly freeway and rarely ever get tanks which hit the Highway number. Usually it's just a little above the combined number (29 MPG in my Sonata, and around 22 in my Fe as you can see below, I only started using Fuelly the last 10 days or so).

I wish Hyundai would offer a choice between the system they have set up now, or a one-time reimbursement of the equivilant of 100,000 miles at the current gas prices.

I figured for my car, 100k miles plus the 15% credit at $4 per gallon should come to about $2700. If they'd offer that to me I'd take it and run, however they probably prefer to spread out the reimbursments just so it doesn't harm their budget as much. My plan is just to file a claim whenever I have the dealership service the car, should get me a couple hundred bucks at a time. Heck, if Hyundai's smart they'll set it up so that the dealer can enter the car's mileage and dealer's location into a computer system while they're servicing the car, and the reimbursment can come in the form of a discount on the service.

 

Santa Fe Sales Figures for October 2012

Looks like Santa Fe dropped down in sale in October compared to September by over 18%.. Lets see what happens now after the MPG mishap.. I hope they offer good discounts to future owners..

Link: Hyundai Santa Fe Sales Figures - GOOD CAR BAD CAR

 

I was reading through the thread and decided to take a look at the website - since it is Friday and I really thought this to be some silly joke... Turns out all my searching is in vain since I drive a 6 cylinder... Does this now mean my Santy is even more fuel efficient? I mean it was already close to the "four bangers" but it must be better now... I know people might get pretty upset with this coming out but I am glad they are going public with it. Settlements or not, I like the way they treat this.

 

They are not going public with it. They were FORCED to come out with it as it was an audit by EPA due to multiple complaints over the years. Many people complained about not ever hitting 40mpg highway on Elantra since 2011 and even the likes of motor trend etc stated the numbers are high and never hit it. There is a class action suite against Hyundai on the elantra issue which started a year ago. This over 3 years over multiple models sounds like a total cover up. Either it was an honest mistake and they didnt want to pull the trigger and come out with it voluntarily or it was done on purpose. Read the yahoo article. No time in history where there a correction on multiple models by the same company over 3 years.

This is good for the guys who bought the car already and will likely get upwards of 2K+ over the lift of their ownership on this car. For the rest of us trying to buy our time can basically take the MSRP or Out the Door Price and add that 2K on to it.

I just did a quick check on competitors as I reconsider other CUVs, seems like almost every single CUV has a better Highway MPG now than Santa Fe. This really leaves a bitter taste in my mouth. I really hope they make this up with some sort of discount for prospective buyers at least till end of year.

 

If this information were available prior to my August purchase, the Santa Fe would not have made my short list.

The reimbursement solution does not recognize that this " miscalculation " affects not only the operating cost, but since, as David reports, the car is now non- competitive as to fuel efficiency, the actual value of the product has been reduced, and as a result of manufacturer incompetence, if not malfeasance.

I am looking for Hyundai to provide a way to get me out of a product which was misrepresented at the point of sale.

The fact that the fuel data was wrong on a multitude of models over three years renders the, " Oh shucks, folks, it looks like we made a little mistake " approach, simply unbelievable.

 

Has anyone contacted the law firm handling the class action lawsuit over gas mileage? It would seem natural for them to take on an action to force Hyundai to buy back the vehicles that were sold FRAUDULENTLY to buyers advertising gas mileage that wasn't real. Somewhere I have the phone number of the Hyundai person in Chicago that handled my Veloster turn-in as a lemon, I'm going to give them a call and ask when they are buying back my Santa Fe. I don't want a vehicle that doesn't get the advertised mileage and now will be worth less and is simply a less desirable vehicle when compared to its competitors that I am on record as having cross-shopped prior to accepting the Santa Fe from Hyundai as a replacement for my lemon Veloster. I simply need a better vehicle and one that will hold it's resale value per its averages and not tank like Hyundai is going to.

I'm really starting to suspect that the computer measuring the gas in the tank, the sending unit, etc. was all part of one big defective vehicle known as the 2013 Santa Fe...

 

Looks like i got my wish. $1150 price adjusment on 2013 Santa fe as well as price adjustments on other models in Canada.

Also seems to be for the "FIRST TIME EVER" an employee friends and family pricing and a mention of 0% interest. Wonder if that applies to an 84month term on the Santa fe.

New Car Offers & Promotions | Vehicle Financing & Lease | Hyundai Specials, Best Deals & Rebates


Also just noticed that if you go to Build and Price that it actually adds the price adjustment as $1250..

 

Looks like i got my wish. $1150 price adjusment on 2013 Santa fe as well as price adjustments on other models in Canada.

Also seems to be for the "FIRST TIME EVER" an employee friends and family pricing and a mention of 0% interest. Wonder if that applies to an 84month term on the Santa fe.

New Car Offers & Promotions | Vehicle Financing & Lease | Hyundai Specials, Best Deals & Rebates


Also just noticed that if you go to Build and Price that it actually adds the price adjustment as $1250..

The discount isn't new for USA. We have dealers offing up to $1600 discounts on their web site. And some USA buyers have negotiated for more.

What I find very significant is the $750 Loyalty Offer. We don't have that in the USA right now. I hope it is coming soon.
John

 

You still gonna buy the Santa Fe? Knowing you are missing out on the debit card 2K+ along with the lower milage?

Possibly. Today I made an offer on a loaded 2013 Santa Fe Sport 2.4 FWD. MSRP was $32,075. I offered $29,500. I wanted a $2500 discount, he offered $1900. We were $600 apart so I walked.

Some posters, like "The Fitz" and "rmissourimule" are reporting good gas mileage with their 2013 Santa Fe. At lease good enough for me, and I'm hopeful I can achieve the same. When I consider the new EPA ratings for the Sport, along with it's looks, comfortable interior, features and handling, and compare this with the competition, the Sport is still at the top of my current list.

I just need a Hyundai USA incentive to push me over the fence and buy. I see Hyundai Canada is now offering a $750 Loyalty rebate. I'd buy today if I had that. The way I look at it is $750 would equal 7.5 years of gas debit cards. I doubt I would even keep the car that long to get $750 in debit cards.

What do you mean by "debit card 2K+"?

I hope sharing my experience and thoughts calms you down.
John

 

Possibly. Today I made an offer on a loaded 2013 Santa Fe Sport 2.4 FWD. MSRP was $32,075. I offered $29,500. I wanted a $2500 discount, he offered $1900. We were $600 apart so I walked.

Some posters, like "The Fitz" and "rmissourimule" are reporting good gas mileage with their 2013 Santa Fe. At lease good enough for me, and I'm hopeful I can achieve the same. When I consider the new EPA ratings for the Sport, along with it's looks, comfortable interior, features and handling, and compare this with the competition, the Sport is still at the top of my current list.

I just need a Hyundai USA incentive to push me over the fence and buy. I see Hyundai Canada is now offering a $750 Loyalty rebate. I'd buy today if I had that. The way I look at it is $750 would equal 7.5 years of gas debit cards. I doubt I would even keep the car that long to get $750 in debit cards.

What do you mean by "debit card 2K+"?

I hope sharing my experience and thoughts calms you down.
John

Canadians had the Loyalty discount well before this happened... but you only get it if you are "Loyal". something about exchanging a hyundai for another one or buying a second one... something like that.. but it doesn't apply to everyone.. especially me, a first time buyer...