I want you to read the whole story before adding your advise.
Well let me start off by stating I love my 2010 Tucson. I ordered my Tucson on 2/22 from Atlantic Hyundai and didn't take delivery until 4/5/2010 due to stories from the dealer that never made any sense. I drove my Tucson home at 9:00pm from the dealer on 4/5 I didn't use the car on the 6th on the 7th I pulled the Tucson out of my parking garage and realized that the front 2 windows (drivers & passengers side) have many many scratches on them. It looks as if there was yellow crayon on both front windows and person who preped my Tucson used a bent razor blade and scratched both windows. I instantly call the sales person that sold me this Tucson and told her. She advised me to bring it back to let her look at the damage. Mind you I live 30 miles away from this dealer, and anyone from NY can tell how long it can take you to travel 30 miles during rush hour. So I drove back to the dealer and showed her the damage. She brought me to the service department where I met the service manager. after inspecting the damage he called over the Big Boss who told him to replace the glass and list it under transportation damage. Ok, I was told that they would order the 2 windows and call me when the arrive. I get a call around the 14th of April and schedule the vehicle to be serviced on April 22. I bring the vehicle into service on the 22 and was told that the car should be done the next day Friday the 23rd. Friday I get a call from the service manager and was told that there are clips on the bottom of the glass that did not come with the new glass and they had to order it. I was told Monday maybe Tuesday it would be ready. Saturday I spoke to the sales woman who sold me the Tucson and explain the situation to her, she said she'll call me back. She calls me back and states that I should have my Tucson Saturday afternoon. The clips they ordered came in. Fine. I call back around 3pm on Saturday the 24th and was then told sorry it will not be ready today. It would be ready Monday or Tuesday. Fine. I called today at 12 noon to find out the situation and I was told from the service manager I'll call you right back, well he never does. I call the sales woman again to explain to her that this is not right and by now I am getting angry. She calls me back and says there is nothing she can do to call back service and ask for Vinny The big Boss in the service department. I call service and leave a message for him and he doesn't call back either. About 1/2 hour ago I get a call from the service manager who I drop the car off for this repair and he tells me that it will be about 2 weeks before the clips come in.WTF!!! I ask him why can't they take the glass from a new vehicle and install it into mine and then replace the clips when they come in. I was told they are not willing to do that. He advises me to call Hyundai Motors of North America to complain. I ask him why would it take so long to get these clips, I can order sand from Pakistan and have it here by tomorrow noon time with Fed-EX. He say He don't know. humm
So now what should I do??
They kind of got me by the b@lls here.
I really didn't blame the sales woman who sold me the Tucson even tho she had issues getting this vehicle for me. That's why I praised her in a prior post. Does any one have any advise for me?
I purchased this Tucson from Atlantic Hyundai of West Islip, NY
I now have no reason to protect the name of this dealership. I have been lied to, ignored and not treated with the respect I deserved after spending 30k with them less than a month ago.
oh btw they gave me a filthy dirty 2010 Sonata as a loaner with 1/4 tank of fuel.
Well let me start off by stating I love my 2010 Tucson. I ordered my Tucson on 2/22 from Atlantic Hyundai and didn't take delivery until 4/5/2010 due to stories from the dealer that never made any sense. I drove my Tucson home at 9:00pm from the dealer on 4/5 I didn't use the car on the 6th on the 7th I pulled the Tucson out of my parking garage and realized that the front 2 windows (drivers & passengers side) have many many scratches on them. It looks as if there was yellow crayon on both front windows and person who preped my Tucson used a bent razor blade and scratched both windows. I instantly call the sales person that sold me this Tucson and told her. She advised me to bring it back to let her look at the damage. Mind you I live 30 miles away from this dealer, and anyone from NY can tell how long it can take you to travel 30 miles during rush hour. So I drove back to the dealer and showed her the damage. She brought me to the service department where I met the service manager. after inspecting the damage he called over the Big Boss who told him to replace the glass and list it under transportation damage. Ok, I was told that they would order the 2 windows and call me when the arrive. I get a call around the 14th of April and schedule the vehicle to be serviced on April 22. I bring the vehicle into service on the 22 and was told that the car should be done the next day Friday the 23rd. Friday I get a call from the service manager and was told that there are clips on the bottom of the glass that did not come with the new glass and they had to order it. I was told Monday maybe Tuesday it would be ready. Saturday I spoke to the sales woman who sold me the Tucson and explain the situation to her, she said she'll call me back. She calls me back and states that I should have my Tucson Saturday afternoon. The clips they ordered came in. Fine. I call back around 3pm on Saturday the 24th and was then told sorry it will not be ready today. It would be ready Monday or Tuesday. Fine. I called today at 12 noon to find out the situation and I was told from the service manager I'll call you right back, well he never does. I call the sales woman again to explain to her that this is not right and by now I am getting angry. She calls me back and says there is nothing she can do to call back service and ask for Vinny The big Boss in the service department. I call service and leave a message for him and he doesn't call back either. About 1/2 hour ago I get a call from the service manager who I drop the car off for this repair and he tells me that it will be about 2 weeks before the clips come in.WTF!!! I ask him why can't they take the glass from a new vehicle and install it into mine and then replace the clips when they come in. I was told they are not willing to do that. He advises me to call Hyundai Motors of North America to complain. I ask him why would it take so long to get these clips, I can order sand from Pakistan and have it here by tomorrow noon time with Fed-EX. He say He don't know. humm
So now what should I do??
They kind of got me by the b@lls here.
I really didn't blame the sales woman who sold me the Tucson even tho she had issues getting this vehicle for me. That's why I praised her in a prior post. Does any one have any advise for me?
I purchased this Tucson from Atlantic Hyundai of West Islip, NY
I now have no reason to protect the name of this dealership. I have been lied to, ignored and not treated with the respect I deserved after spending 30k with them less than a month ago.
oh btw they gave me a filthy dirty 2010 Sonata as a loaner with 1/4 tank of fuel.
