Update.....

Well I get an email monday Augest 6th/2012......after 18 months, 2 letters, and many emails and phone calls of fighting to have this noise repaired, or confirmed as normal.....I get a one sentence answer.

Hyundai wrote and I quote....

"This is to confirm that Alpine Hyundai's most recent inspection of your vehicle concluded that your vehicle is operating with specification".

Nothing to state that the noise is normal, and won't cause any damage, etc.......

I have put an order through a local sign company for a rear window sticker stating "Manufacture sold me a $22,000 lemon, with arrows pointing to the Hyundai symbol. I will have them made for the rear quarter windows aswell.

This shows me the quality of their service, and I will only return for warranty, and will not purchase another. I will leave the signs on until I am a satisfied Hyundai cunsumer.....

I still have 2.5 yrs to file arbitration papers.......believe me they will be filed
Unless Hyundai Canada steps up and makes me a satisfied customer

This isn't over.......

Duro

 

You need to let it go and move on. Stressing out over it will probably kill you before the car dies. Besides, with the Sub-woofer, you wont hear any engine noise anyway

 

I concur with the above. Frankly, I think this "noise" has been blown way out of proportion and if I had been the service manager, I would have told you it was normal from the start and not done all that other stuff. By the way, "operating within specification" is corporate lingo for "its normal" so you got what you were asking for so I'm confused why you are extra mad now. I'm gonna laugh so hard if I see those faded Hyundai lemon stickers in your window 10 years from now with 200k on the engine and the stupid thing still trucks along with no problems. And if I do, I'm gonna have to stop you and ask you..was the anger and hassle all worth it? Did it really make you feel better?

As for those vaunted Honda and Toyotas...please...its fantasy folks. They have their own problems. Parent's 92 Accord had a bearing failure in the distributor at 90k, rendering the car undriveable. Honda claimed they had never heard of this problem before. 3 months after it was fixed, they get a recall notice in the mail for distributor failure. Sister claimed lemon law on a 2000 Honda Odyssey (Honda fought her hard on that one). Her replacement 2001 blew its tranny at 130k. The rebuilt tranny went a year later. Friend's 2004 Toyota Avalon had multiple power door lock failures, something I've never seen break on any other car, not to mention the interior trim pieces falling off all over the place.

On my 3rd Hyundai. 54,000 hard driven miles in less than 2 years on my 2010 and absolutely NO problems. Love my Hyundai. Would ABSOLUTELY buy another and have had excellent dealer service. Already have my sights set on an Elantra GT or Veloster, hopefully by the end of the year. Unfortunately, too few of us happy owners speak as loudly as the occasional disgruntled one.

 

I concur with the above. Frankly, I think this "noise" has been blown way out of proportion and if I had been the service manager, I would have told you it was normal from the start and not done all that other stuff. By the way, "operating within specification" is corporate lingo for "its normal" so you got what you were asking for so I'm confused why you are extra mad now. I'm gonna laugh so hard if I see those faded Hyundai lemon stickers in your window 10 years from now with 200k on the engine and the stupid thing still trucks along with no problems. And if I do, I'm gonna have to stop you and ask you..was the anger and hassle all worth it? Did it really make you feel better?

So 2 independant techs not including myself, and the local engine machine shop that alpine hyundai braught into listen to it (Hyundai Canada doesn't know about the machine shop), all said it's abnormal, and excessive...........

Why am I upset........

I have fought tooth and nail to either have it fixed, or to have it acknowledged as normal. They acknowledge it as normal in one sentence, without an apology or anything for my time wasted and stress involved.

An we call this great customer service.......right

Now I am stuck with a potential time bomb, and once again the customer is left holding the ball. What a great world we live in, when this level corporate greed, corporate negligence is considered normal, and in some respects exceptionally good.

I can only hope that no one else is put into this situation, as you can only appreciate my position when you are here, and are dealing with the corporate BS, lying, and legal positioning.

This is whats not "ok" with me........only time will tell i guess. I have it in writing that it's "operating within specification", so if there is an issue down the road there will be legal papers filed. I am a stickler for maintenance, and will have all records and receipts as evidence for regular maintenance, and proper specifications used for fluids

Duro

 

Just an update......

Filed a formal complaint with the Better Business Bureau about Hyundai Canada, regarding service and warranty issues.

I will be meeting with them in person if nothing is resolved in 30 days, to get a fresh legal opinion on my situation. We will go over the different avenues I can proceed with.

I will keep pushing and escalating the issue until I am satisfied, I now have a point to prove
Up the ladder I start to climb........

Duro

 

With your attitude, you will never be satisified. Time to move on. Find something else to complain about

 

I too dislike where this thread has lead us - but let him have his say, I vote.

Duro has essentially confined the bulk of his vitriol about the problem(s) he has experienced with his car and Hyundai to this thread, and I Respect that: If one does not like reading about it, I politely suggest they skip this one.

 

For those that don't like this thread, it's pretty simple. Don't click on it. I for one, am interested in the final resolution and I like the updates. cheers.

 

 

unrelated to duro problem i believe but mine used to make tapping noises while idle but i could rev it and the noise would go away but come back if i continued to idle. now i can rev it but the tapping never goes away lol
something i should worry about?

 

Remember someone stated that it's "just lack of oil".........

Mine has done this since new, and I am very concerned about this as a technician myself. I know for a fact wear is accelerated when a lack of oil is present, and aluminum components make this worse.

I do believe this will cause long term damage, as I expect to get at least 350,000km out of this car at a minimum. This is why I am pushing so hard to have it repaired and fixed.

Duro

Duro

 

so i took car in last week to get checked out for the engine knocking/tapping while cold.

i am getting a new shortblock next week sometime under warranty.

depending upon what comes with the new parts, i will pay for parts for timing belt. anything else need to be done while in there? i have 50k on the car.

thanks..

 

i really believe mine is piston slap. the dealer could not tell me exactly what they thought was wrong, but it sounds pretty bad when cold. it quiets right down when warmed after 2 minutes. i am thinking they figure it's going to fail before my warranty is up so might as well replace it under warranty...

that's good customer service!

i wish nissan was 1/2 as good as hyundai in that department.

 

so i took car in last week to get checked out for the engine knocking/tapping while cold.

i am getting a new shortblock next week sometime under warranty.

depending upon what comes with the new parts, i will pay for parts for timing belt. anything else need to be done while in there? i have 50k on the car.


i really believe mine is piston slap. the dealer could not tell me exactly what they thought was wrong, but it sounds pretty bad when cold. it quiets right down when warmed after 2 minutes. i am thinking they figure it's going to fail before my warranty is up so might as well replace it under warranty...

that's good customer service!

i wish nissan was 1/2 as good as hyundai in that department.

Well this gives me hope, I believe mine is deeper than HLA's aswell, I seem to hear it specifically on cylinder 1, close to the bottom of the head to the middle of the cylinder on the back of the block.

I will wait a year or so, then I will push hard again for replacement or arbitration.......

Let us know if the noise is fixed when this gets replaced, I would really like to know

Thanks for the update......

Duro

 

Wow, that is good service. I'm used to "That's normal / we don't hear it / we can't find anything wrong, now go see the cashier to pay your $89 diagnostic fee...

Good luck with the replacement, keep us posted.

 

i said it before and i will say it again, if hyundai came out with a true 4x4, with 4lo and ground clearance, i would buy it in a heartbeat.

 

I have accent 1.4 gls 2007 and it has the same ticking problem when the engine is hot or cold between 1500 and 2200 revs.I have done 30000 km till now.I have visited or phoned all the Hyundai dearelships here in Athens and they all say it is normal because all of them doing the same.It is from the hydraulic tappets.One Hyundai mechanic who has the same car showed me the same ticking noise from his car .The problem persists in 2006 and later Hyundai accent 1.4,1.6 and Elantra 1.6 which have the same engine group.They informed me that we can change the hydraulic tappets and the valve head ,the noise will disappear for about 10000 or 15000 km and then it will come back.They have tried it in some cars.So it is not worth it.Even if you change the oil grade the noise is present- i have tried that.They describe me that the tick is form the hydraulic tappets which keep in contact with the valve head after a while .This is not a wear of the engine, that is the design of that engine group.The Hyundai mechanic showed me that it has done 120000km with that ticking noise present in 5 years - nothing has happened.So don't worry about it ,forget it as i did and enjoy your car.I believe you that it is an annoying noise but it is not worth spending money for it.

 

so dropped off the car and they will have all week. Will also replace timing belt, plugs, drive belts per my request. i will just have to pay parts, no labor.

they gave me a 2012 santa fe limited as a loaner. I will be spoiled this week.

but will look forward to getting my little "sports car" back...

 

Let us know if it's fixed........I look forward to the update.

The sonata's are nice, if they didn't have tranny issues at high mileage I would have purchased one used.

Duro

 

so they still have the car. been 1 week. They did not start till today though... busy week last week they said.

that's ok, been getting spoiled driving the santa fe limited with sunroof and leather seats......

but i miss my go-kart!!!!

will update once they come back. expecting either tomorrow or wednesday for it being done.

 

Thanks for the update, I was starting to wonder.....

Duro

 

noise gone!!!!!!!!!!!

awesome service from Johnson Hyundai in cary nc!!!

best dealership i have ever dealt with. Not just for this issue, but in the past as well!!!!


got timing belt, alignment, new plugs, new belts... otd for 225!!!!!! parts only!

 

That's great congratulations, I should drive down and have mine done.......

Was your noise the exact same as the previous video posted? pitch, length, and intensity?

Just want to make sure we had the exact noise before I go and write Hyundai Canada, and ask why it's defective in the USA, and normal in Canada

Duro

 

yes, noise sounded the same to me as the video.

so far, a couple days later, no bad noises.

 

That's great, so we have determined what is causing the noise, it is piston slap, and not the hydraulic lifters.

Keep us informed over the next week, month, year.....etc. I wonder if this is finally a permanent fix for this problem

I call on all owners of accents who have this noise to call your dealer and push them to fix it. Until everyone begins to push for a permanent fix for this obvious manufacture defect, it will continued to be claimed as normal by the dealerships.

(General Motors come to mind here, Google - 4.8L, 5.3L, 6.0L piston slap)

Piston slap is not a normal occurrence, in fact it is excessive clearance between the piston and cylinder wall. This is an engine machining and assembly defect, which should be repaired by Hyundai at no charge to the customer, because the customer cannot prevent this from happening, and the engine life will certainly be reduces because of it.

And to everyone who says that piston slap will "not cause any long term damage," I will take you up on your promise and statement, if and when the engine looses compression because of excessive piston to wall clearance (it will happen), you can repair my engine at your expense.

Just my 2 cents
Duro

 

i've some doubt about piston slap. If there is slack between piston and cylinder the engine should be have depression and high oil consumption. My engine in 10.000-12.000 km doesn't eat more than 100 grams of oil and there isn't white smoke at the exhaust. I will talk with my mechanic about it, beacuse if is really piston slack, due to a manufacturing defect, kia/hyundai should recall all cars subject to this defect!

 

For an engine to experience compression loss, and excessive oil consumption from piston slap, this engine would have to be on the verge of failure. Even a small amount of excessive piston to bore clearance will cause a slapping noise, while still holding perfect compression, and having no oil consumption.

However, any engine which experiences piston slap will eventually begin to consume oil, eventually loose compression, and this will lead to per-mature engine failure. This will take anywhere from 100,000 - 250,000kms for this problem to rear it's ugly head. Ultimately this will lead to a major repair bill at the customers expense, for a manufacture's defect from new.

Why hasn't Hyundai stepped up to repair this obvious problem...here are a few ideas.
1) They are unaware of a major common engine problem (maybe)
2) They are denying the problem, and stating it's "Normal"(probably)
3) They are repairing it on a case by case basis to keep it low key, to reduce their warranty repair bills.

So again, I ask that everyone with this "Normal" engine noise to speak up to their dealer, tell then about this thread, the 11,000 people who have viewed it, and it has been confirmed to be piston slap, and is repaired by replacing the engine short block. Demand a permanent repair to this problem.

People this is not a "normal" engine noise, and if left un-repaired will lead to per-mature engine failure. Undoubtedly outside of the powertrain warranty and to be paid in full by the owner.

I ask, why we will be forced to pay for a manufacture defect, when our warranty contract specifically states that any parts found to be defective in material, and workmanship will be replaced at no-charge to the customer?.

I have always said any knocking, banging, or rattling inside an engine is not normal, and never will be.

Speak up and demand resolutions. Until we begin to start making noise, this will be cast off a normal even though it is far from it.

Just my 2 cents
Duro

 

so this morning was exceptionally cool, compared to the past 6 months or so. Zero noise on startup. So so far, fixed.

 

i just realized something. i developed a rattle that was only heard inside with the windows closed at the higher rpms. Like 3500+.

Took it to dealer and they adjusted heatshield and at time, that seemed to move the noise to the lower rpms. I did not say anything.

Now, i don't hear the noise. i have not listened for it so maybe it's still there. Will listen and report back but i am not hitting high rpms yet and don't plan to untill at least the next oil change....

but i want to say i could hear it before at 3500... so i will try once tonight.

 

Well I contacted Hyundai Canada again.....

I asked them, why this noise was deemed defective in the USA, an the repair was a short block replacement, However in Canada is was considered "normal operating condition"?

I stated that I had a copy of the original repair bill (thank you silverflash), to prove that this repair did take place, and the customer has confirmed the noise is indeed gone.

Hyundai Canada's response was, and I quote......

"We cannot comment on what happened in th USA, however your vehicle was inspected, and is working within manufacture specifications"

So basically "TO BAD SO SAD"

All I have to say is WOW, what great customer service.

Anyone know a good lawyer?

Until everyone starts to push to have this noise diagnosed and repair it will be continued to be brushed off........

Duro

 

Come join my page.......

Never Buy a Hyundai | Facebook

Let take this on a much larger scale, and see what Hyundai has to say about it.

Let take it out of the private forums, and on the National stage to raise awareness of this obvious manufacture defect.

Duro

 

I've had 10k km on my engine and the noise is gone. Nothing at cold startup

 

Bump for relevancy. My 2008 Accent GS with ~61,400mi on it has been making a rattle noise for quite some time now. Conditions are as follows:

- Noise not present on startup, becomes audible after 4-5 minutes of driving. Admittedly, I am one of those people who don't always wait for the blue temp light to turn off before beginning to drive. Not sure how much that would play into this issue.

- Rattle happens whenever vehicle is not idling or accelerating; taking off from a light, holding steady speed, and accelerating to pass or just increase speed all produce the rattling noise. It is VERY noticeable in areas with lots of buildings or other nearby objects that bounce engine sounds back at me, especially with the windows down. It is also noticeable when windows are up, radio is off, and AC is on but not set above 2.

- Engine is currently 1/4qt. below F on the oil dipstick, and the noise is louder and just about nonstop when not idling or accelerating. Engine burns oil and produces blue-white smoke the morning after driving moderately long distances round trip, especially freeway drives, or cumulatively long hours of driving over the course of the day. I've concluded that the oil consumption issue is due to bad valve stem seals, but I'm unsure if the rattle I'm hearing and whatever is causing it are connected to the steam seal issue in any ways other than making the noise worse when I'm not right at full oil level.
---------
Even if this noise isn't necessarily a sign of bad things on the horizon for the engine, it's driving me crazy with paranoia that I'm sitting on a time bomb of an engine that could grenade on me at any moment.

Addendum: If it is piston slap, could that be the cause of my oil consumption as well, instead of stem seals? The last time I ran a compression check, the numbers all came back fine, but I saw one of Duro's posts that piston slap can still happen without loss of compression or excess oil consumption. Thing is, my car DOES burn oil, and only under certain conditions, so I can't say for sure.

 

Bump for relevancy. My 2008 Accent GS with ~61,400mi on it has been making a rattle noise for quite some time now. Conditions are as follows:

You've got a new tensioner on the timing belt, do you? Should have been checked (and possibly replaced) along with the belt at 60k miles.

When they wear out they can make a wicked slapping that sounds like all sorts of other things.

 

I still think that it is the camshafts chain, but i'm also starting to think that are the hydraulic valve lifter. The sound is very common on many engine (i heard the same noise in some golf4 tdi engines that have the hydraulic valve lifter too). Try to change, however, is expensive! One hydraulic valve lifter for this engine costs about 12-13 dollars (not original) and, in theory, should be changed every 16, to avoid redoing work for those not changed!

This is an example video of noise: https://www.youtube.com/watch?v=aOypgjRVXmE (at my engine the noise is very similar to this)

And this is some videos about check/cleaning hydraulic valve lifter:
https://www.youtube.com/watch?v=HT71uhnNYjg
https://www.youtube.com/watch?v=KSljoewfKTc
https://www.youtube.com/watch?v=ySf0r8GGMOY