I have the exact same problem on my 2013 Santa Fe. I lose the audio from the call at 15 minutes. I called the dealership and they didn't know anything about it and said I should bring the car in. I'll report back after I can get a day to take it in.

 

ncbeast, I didn't see your original post, but the volume itself is not the actual issue. The sound just completely drops out at the 15:00 minute mark, whether you have the volume high or low. I still plan on talking to my dealer about this at my first service check, just not there yet. I'll post an update to what they tell me when that happens.

 

Bluetooth calling muffled

I've tried two different phones (Galaxy Nexus and the new HTC DNA) and the person on the other line just sounds a bit muffled and hard to understand. I'll find myself using my Samsung wired headset instead and then I can understand the other caller better. Has anyone else noticed this?

Also, I feel I have to yell sometimes for the caller to adequately hear me on the other end. I've turned the outgoing volume all the way up, but they sometimes can't hear me very well. This isn't as big of a deal as the first issue above, but it's still something I've noticed.

 

maybe there is an issue with your microphone or something. people tell me i am the clearest when i am talking in the santa fe

 

I've also heard I sound much better on the SFS than I did on my previous Acura. And I can hear them better too.

 

i had the same issue the first few times i used the bluetooth as well, but lately it seems to work fine... it may have something to do with where you place your cell.

 

Interesting. I'll give that a try. Thanks.

 

Just picked up my 13 Santa Fe from the dealer and they're ordering a new head unit for the stereo system. They were able to easily reproduce the problem and reported it to Hyundai Tech. They advised replacing the head unit. Should be in next week and then I'll report back.

 

:thumbsup:
Thanks for the update post. I'll have that solution in hand for my dealer when I go in.

 

Speaker Problems with Bluetooth

My 2013 Santa Fe Sport 2.0T has been good with two exceptions. The steering is still so weird but I won't belabor the point since so much has been said.

The second item is when talking on bluetooth (I have an iphone 5) it seems that the emphasis is on a speaker down by my left knee. My wife cannot hear from her passenger seat. Am I missing something? Is there an adjustment? Volume adjustment on the radio does not help. When I place a call, the bluetooth greeting is great and centered.

 

The call goes through all my speakers.... That I know of. Seems pretty loud. Make sure your stereo settings have equal left/right, and front/rear on the balance/fade settings.

 

Same Bluetooth Problem

I have been having the exact problem - I make a call and all goes well for awhile, but eventually I can't hear the person on the other end but they can hear me. Is the dealer equipped to handle a problem like this? I have the Santa Fe Sport with leather and tech packages.

 

oh just saw that. I'll mention it to the dealer. thanks everyone.

 

Bluetooth Audio Static Noise

Hello Everyone, I recently bought the 2013 Santa Fe Sport 2.0 T. I have noticed that when listening to music through Bluetooth audio there is a static noise specially on the highs...connecting through the cable sounds perfect. I have an Iphone 5 and have unpaired and pair several times with no improvement. Any body had this problem and solved it? Thanks

 

Hello Everyone, I recently bought the 2013 Santa Fe Sport 2.0 T. I have noticed that when listening to music through Bluetooth audio there is a static noise specially on the highs...connecting through the cable sounds perfect. I have an Iphone 5 and have unpaired and pair several times with no improvement. Any body had this problem and solved it? Thanks

You may have already tried this, but be sure you have the audio turned all the way up on the phone. When mine is low, there is a lot more static. I haven't noticed any static if the phone sound is at its max though. Hope it helps.

 

Welcome to the world of Bluetooth streaming audio. No wireless solution in this day and age will replace the quality of a wired connection. That's just how it is.

 

+1. I also have the SFS 2.0T AWD - with an iPhone 5. Not only is the bluetooth connection not as good quality wise, but not as functional. When you have your lightning plug in the usb port, it changes your phone, and plays the music perfectly. You can see album art on the touch screen, scroll through playlists etc....

 

Re: Bluetooth Audio Static Noise

I have an android, and blue tooth streaming music sounds awesome on mine...no static whatsoever.

Sent from AutoGuide.com App

 

I have an android, and blue tooth streaming music sounds awesome on mine...no static whatsoever.

Sent from AutoGuide.com App

+1. I have a Galaxy Nexus and the music sounds great via Bluetooth. Wonder if it is an iPhone issue?

 

Thanks!! Im going to do a test with an ipad and with my cousins Galaxy and see what the outcome is... Will post!

 

Bluetooth & hands free calls issue

I have a hyundai santa fe 2013, I paired my phone to Bluetooth hands free , it worked perfect for one week then suddenly, whenever I make a phone or receive one, it the system transfer the call back to my phone automatically, and on the screen I see this massage “ call transferred to phone” I tried everything nothing worked!!! Any Clue???

 

I have a hyundai santa fe 2013, I paired my phone to Bluetooth hands free , it worked perfect for one week then suddenly, whenever I make a phone or receive one, it the system transfer the call back to my phone automatically, and on the screen I see this massage “ call transferred to phone” I tried everything nothing worked!!! Any Clue???

How did you fix his Bluetooth problem? I am having the same with my Sonata.

 

Hello, and :00000732:

Please make use of the search function before starting a new thread, in order to keep the number of threads down.. There are already a few threads on Bluetooth issues. Here's a good one:
http://www.hyundai-forums.com/260-dm-2013-santa-fe/148348-2013-santa-fe-bluetooth-phone-issue-6.html

:beer:

 

Thanks for the advice! I did search that thread and all problems seamed to be about calls and not streaming audio so I started this one...sorry bout that!

 

I just picked my 2013 Santa Fe Limited. I have I phone 5 which paired fine with the car. But for unknown reason, for the outgoing calls the person I am calling cant hear me while I am able to hear him. The same when I trying to use the voice command to make a call. It says I can't hear you. I and the dealer tried many things to trouble shoot it but no luck. The service manager advice to replace the head Microphone ! and said it may take days.
Is this a common problem with Hyundai?. I am a little disappointed. Any one have Idea or faced the same problem. How was solved ?. Thanks

 

Bluetooth disconnects at 15 minutes, updates?

Just got back from my dealership where I had my first 3k miles oil change and also had them look at my bluetooth issue where it disconnects at exactly 15 minutes into the call. Of course, after 4 hours, they come back and tell me that Hyundai has its third party vendor responsible for the software working on an update asap. Service guy told me he alone has a handful of people waiting for the same update. He also said that there will be other important updates in the software, which is why its taking longer. These other updates involve something with the timing of some component, I left in a rush from waiting 4 hours, so I don't remember exactly what components he was talking about.

Other than the long wait, I'm actually very curious to find out what these other "important" updates could be.

Any ideas on this? Any of you hear something similar?

 

I have noticed my Sat radio has slowed down in response to channel changes. Hope they fix that as well.

 

Bluetooth issue update

Hi all,

Just wanted to say I finally went in for my 3000 mile service and reported the Bluetooth issue where the call becomes one sided at exactly 15 minutes. The dealership of course stated they could not reproduce the issue after an hour of trying. They then they asked what type of phone was I using. Nice tactic I must say, however, I'm in Information Technology and I told them I could easily recreate this for them with any number of phones since I had paired a good dozen. I added that every phone that was paired with the vehicle seemed to have the issue and if they would like I could recreate it for them right now. I then asked what phones they used to test it out when suddenly they stated that actually no one had a phone with Bluetooth. I hate dealerships for this very reason where everything is pretty much half truths. Needless to say I told them about this forum and specifically berwyn bill's replacement head unit fixing the problem. They were none too happy with having to order the unit, but since it was my first visit they also knew that Hyundai usually sends out another survey about the dealership and they want such good reviews.

End result - I returned when the new head unit was delivered and they installed it. I can report that after two weeks and about 20 calls that went over the 15 minute mark, this issue has been resolved.

 

Hi all,

Just wanted to say I finally went in for my 3000 mile service and reported the Bluetooth issue where the call becomes one sided at exactly 15 minutes. The dealership of course stated they could not reproduce the issue after an hour of trying. They then they asked what type of phone was I using. Nice tactic I must say, however, I'm in Information Technology and I told them I could easily recreate this for them with any number of phones since I had paired a good dozen. I added that every phone that was paired with the vehicle seemed to have the issue and if they would like I could recreate it for them right now. I then asked what phones they used to test it out when suddenly they stated that actually no one had a phone with Bluetooth. I hate dealerships for this very reason where everything is pretty much half truths. Needless to say I told them about this forum and specifically berwyn bill's replacement head unit fixing the problem. They were none too happy with having to order the unit, but since it was my first visit they also knew that Hyundai usually sends out another survey about the dealership and they want such good reviews.

End result - I returned when the new head unit was delivered and they installed it. I can report that after two weeks and about 20 calls that went over the 15 minute mark, this issue has been resolved.

dealerships do not get any money from warranty if they do not find or fix your problem . It is in their best interest to find the problem and fix it or no one gets paid .

glad its finally fixed for you

 

Can't hear caller after 15min using bluetooth phone pairing

Just purchased a 2013 Santa Fe and have my Samsung Galaxy Android phone paired with it.

On both incoming and outgoing calls, after EXACTLY 15 minutes on the line, the caller/call recipient on the other end becomes inaudible. They can still hear me, but I can't hear them. The only solution is to hang up and call back, then I get another 15 min before it happens again.

The fact that the inbound audio cuts out after exactly 15 minutes would seem to suggest that perhaps its caused by some obscure setting somewhere, but I can't find anything in the manuals. Has anyone else experienced this issue??

 

Has anyone else experienced this issue??

Yes. Several discussions have occurred right here.

Complain to your dealer and Hyundai corporate.....long and loud.
This "problem" has been know long enough now that there is NO EXCUSE for it to be present in currrent production models.

And I personally think that there should be a way to fix it.....but last I remember there wasn't. Maybe by now they have a way.

 

Welcome!

This is a known issue, search the forum to see others have reported as well and so far only known way to fix is replacing the head unit which not all dealers will do without some fight.

 

Does this affect units with NAV?

 

does anyone in Canada have this problem ? maybe just the usa / bluelink have this issue

 

I'm in Ontario and I don't have the nav unit, but I haven't experienced this issue.