Hello all!
New member here… I joined to get help from someone more knowledgeable than me (I’m not a car person at all). This may be long but bear with me:
My husband bought me a 2015 Hyundai Tucson in late 2021. It had only 20k miles in it. Anyways, a few months later, last spring, it went to limp mode and I had the engine light blinking. I took it to a Hyundai dealership (not where we bought the car, we got it from a Subaru dealer). They inspected the car and zeroed out some code, car worked again. A few months later, same thing happened, it got ”fixed” again. And it happened again in late 2022. This year, a few weeks ago, same thing - the service manager fixed it in 20 mins (he already apparently knew what the issue was). The service people told me every time my car was there that Hyundai would only replace the engine if it completely died.
I wanted to trade in the car since I cannot drive this kind of car with my child and dogs, we often do long out of state trips. I however called Hyundai Motors to discuss this matter and they told me the code was a knock sensor issue and there had been a recall to it before we bought the car (we didn’t know about it). The Hyundai Motors person said the engine should’ve been replaced and about a week later and she asked me to make an appointment with a Hyundai dealership (another one in town since the one I had gone to seemed to give me a runaround). A case manager called me as well a week later and I talked to her as well.
Today I went to that dealership appointment and unfortunately I had written down the appt time wrong… it’s 2 days from today 😕. I talked to this service manager and he said there’s nothing they can really do (despite of the paperwork I got from the other dealership) unless the car was on limp mode; they would be able to assess it better then. So, we agreed I would bring the car to them the next time it goes to limp mode again.
My question is that what can I do? Wait for the car to go on limp mode the next time and take it to the Hyundai dealership service and hope they will do something about the knock sensor…? I told the manager the problem has been bandaided several times now and the issue (car goes to limp mode) just keeps coming back. I cannot rely on the car - I’m gonna go to another state with my kid and dogs in 2 weeks and I have to get a rental car 😒… I don’t want to risk getting stranded 10 hrs away from home. What are my options, does Hyundai need to fix this or what do you guys think needs to happen? I wish I had never bought this car 😞. Also, I did a Carfax on it recently and none of the work the other dealership did to it (zeroing out the code etc) shows in Carfax. I do have all the paperwork from them though. Why is there nothing in Carfax about the ”repairs”?
Thank you anyone who can give some insight! 🙏🏼
New member here… I joined to get help from someone more knowledgeable than me (I’m not a car person at all). This may be long but bear with me:
My husband bought me a 2015 Hyundai Tucson in late 2021. It had only 20k miles in it. Anyways, a few months later, last spring, it went to limp mode and I had the engine light blinking. I took it to a Hyundai dealership (not where we bought the car, we got it from a Subaru dealer). They inspected the car and zeroed out some code, car worked again. A few months later, same thing happened, it got ”fixed” again. And it happened again in late 2022. This year, a few weeks ago, same thing - the service manager fixed it in 20 mins (he already apparently knew what the issue was). The service people told me every time my car was there that Hyundai would only replace the engine if it completely died.
I wanted to trade in the car since I cannot drive this kind of car with my child and dogs, we often do long out of state trips. I however called Hyundai Motors to discuss this matter and they told me the code was a knock sensor issue and there had been a recall to it before we bought the car (we didn’t know about it). The Hyundai Motors person said the engine should’ve been replaced and about a week later and she asked me to make an appointment with a Hyundai dealership (another one in town since the one I had gone to seemed to give me a runaround). A case manager called me as well a week later and I talked to her as well.
Today I went to that dealership appointment and unfortunately I had written down the appt time wrong… it’s 2 days from today 😕. I talked to this service manager and he said there’s nothing they can really do (despite of the paperwork I got from the other dealership) unless the car was on limp mode; they would be able to assess it better then. So, we agreed I would bring the car to them the next time it goes to limp mode again.
My question is that what can I do? Wait for the car to go on limp mode the next time and take it to the Hyundai dealership service and hope they will do something about the knock sensor…? I told the manager the problem has been bandaided several times now and the issue (car goes to limp mode) just keeps coming back. I cannot rely on the car - I’m gonna go to another state with my kid and dogs in 2 weeks and I have to get a rental car 😒… I don’t want to risk getting stranded 10 hrs away from home. What are my options, does Hyundai need to fix this or what do you guys think needs to happen? I wish I had never bought this car 😞. Also, I did a Carfax on it recently and none of the work the other dealership did to it (zeroing out the code etc) shows in Carfax. I do have all the paperwork from them though. Why is there nothing in Carfax about the ”repairs”?
Thank you anyone who can give some insight! 🙏🏼