Good luck. It is frustraing but dealers around the country have a shortage of techs.
How long has she had the car? How long (and miles) since the oil was checked?

 

Good luck. It is frustraing but dealers around the country have a shortage of techs.
How long has she had the car? How long (and miles) since the oil was checked?

I bought the car (for her) in 2015. The Last oil change was in February, 2023 and she took it to her Automotive Repair Shop in June and they told her, "It's not ready for a service yet." I assume they checked the oil level but we don't know for sure.

 

Dealer has to submit to Hyundai PA people, and they slow getting back, and the techs on a page I follow all seem to feel PA people dont know first thing about car. All their replies look cut & paste. They have asked for bearing clearance test on engines that have no rod with hole in block, same for compression and leak down, even on cylinders that severely scored

I have looked names on Potatobook, scary looking people

 

There is a shortage of techs and we gotta make money. Everyday tow trucks are coming in to drop off a car that has a knocking or seized engine. Hyundai doesn’t pay well for engine replacements so the techs gotta have the regular appointments (warranty, diag/repair, maintenance) come in as well to turn hours. As mentioned above PA approval process takes a while too.

 

Update: I got a call from my Service Advisor at KM Hyundai! He got the go ahead from Hyundai USA to do the oil consumbtion test! He also recommended replacing the ATF fluid and brake fluid which I agreed to. I do that type of service on my other vehicles, but not on the low slung Sonata. BTW, charger350, he said he was short 3 techs so he would get the car done asap. What does "PA" stand for?

 

What does "PA" stand for?

"PA" is the group of Hyundai "Prior Approval" people. We have to send all engine related stuff to them, and if warranty transmission, Goodwill, we have to get approval from them.. In the end, it just a PIA, they don't know first thing about cars, they appear to be street hires, replies all copy / cut paste

I have Potatobook search some of the names, look like winners

 

Well. they're getting more money off you, but with the junk engine, you would have been better off just
keeping oil in the safe area, drive the car, and hope the engine commits suicide in the future, then no
problem, they'd install another junk engine.
Surprising that Hyundai didn't make a stink about the low oil and say it's owner neglect that you let the
level become so low, and they'd walk away from the car.

 

Well. they're getting more money off you, but with the junk engine, you would have been better off just
keeping oil in the safe area, drive the car, and hope the engine commits suicide in the future, then no
problem, they'd install another junk engine.
Surprising that Hyundai didn't make a stink about the low oil and say it's owner neglect that you let the
level become so low, and they'd walk away from the car.

I'm telling my daughter that she/we need to keep an eye on that engine oil dipstick!

 

In all my years driving, probably 2 million miles, the 2.0T was the only vehicle I needed to keep a jug
of oil in the trunk. It used so much oil, it was easier to get oil from the trunk then walk into the garage
every time.

Just remember, if the engine ever goes, make certain the oil is in the safe area before taking it to the
stealership, but if for some reason the level is low, I always tell people to add used oil to bring into the
safe area.

 

9/27/23 Update: I was close the the 1K mile mark on the Oil Consumption test #1 so Dealership told me to bring it in to check the level. The oil level was right on the Low Mark, meaning 1 quart low. This is considered a "FAIL." Dealership needs the vehicle for a few days to perform the next step, then I get it back for Oil consumption Test #2. If it fails that, the service adviser said that the engine will have to be replaced. So far I am satisfied that Kearny Mesa Hyundai is following the excessive engine oil consumption protocol. Stay tuned for further updates.

 

I got my vehicle back yesterday and did a tailpipe swipe this morning. One photo is the Hyundai swipe and the other is my 1998 RAV4 swipe. The Hyundai just failed oil consumption test #1. My 1998 RAV4 doesn't burn a drop of oil. Guess which swipe is from the Hyundai!

 

The tailpipe residue is soot. All Theta II engines do that whether they are oil burners or not. They do it from day 1 when the car is new. Some blame it on GDI engines in general, but my wife's Mazda 3 has a 2.5L GDI engine that has 30k miles on it and the tailpipe is always clean, no soot whatsoever. It's a Hyundai thing...

 

In the last 30+ years of buying used cars I always inspect in and around the tailpipe for oily deposits,
and have never bought an oil burner.
All the time I see nearly new Euro-luxury cars that would fail my tailpipe test.
Cars with GDI will have a little dry soot, which is okay.
My 2006 Toyota Matrix had totally clean shiny metal inside the tailpipe.
I'd never seen that before.

 

All vehicles have some sort of issues from Oil burning to what ever, every manufacturer from ford to hyundais, etc... have issue these manufactures mostly all really dont care they rather deal with it later on recalls, & tsb's listen to what this Ford Master tech Richard found out on the front line as these new ford vehicles rolled off the assembly line before his eyes as engineeres warned Ford manufacturer it was

not ready to release due to issues that came up to resolve before its release out to the public Ford did not listen & dont care. at the end of the day its all about making the $$ profit margins & fix it later game. go to 5 minutes and 40's seconds into the video again its not just Ford that does this. but many manufactures.

 

10/27/2023 Update: The 1K mile mark was reached for Oil Consumption Test #2. My daughter called the dealership last Friday and they told her to , "Be prepared to leave it a week." Then she took our Sonata back to the Dealership and our regular Service Advisor was not there. She had to deal with a couple of idiots who didn't know what they were talking about. They called her back a few hours later and told her that it passed because it only consumed seven-tenths of a quart after 1K miles! So... now what? Keep checking the oil every week and performing all the required services, right? We both don't feel that Hyundai corporate or their dealerships have been up front and honest with us. Just like the gentleman in the video above said: they know the vehicles have problems but they just want to make profits and make the customers deal with the problems later.

 

Dealing with a somewhat similar situation. I took mine in for a consumption test. Drove it the 1000 miles and took it back to the dealership only to have the service manager tell me nothing is covered, even if oil consumption was deemed excessive. I mentioned the letter I received a year or two ago extending the warranty on the engine and what not, and he swore the engine wouldn't be covered and said he knew nothing of the Theta II class action settlement. Said it wasn't a thing...the dealership is Fred Beans Hyundai, BTW.

So I told them to cancel the test and I had to break the dipstick seal. 7+ years of driving this car and I know its quirks and idiosyncrasies like the back of my hand and knew by the way it was running it was definitely abnormally low on oil - something I would have taken care of had I not been told to not touch anything for the duration of the test. Sure enough it had burned through three quarts of oil in 1K miles.

Contacted Hyundai corporate and got it in writing that my car is in fact covered under the class action settlement...now have to restart the oil test all over again. If I was keeping the car for myself as a second car I wouldn't particularly care - 165K on the clock and I keep an eye on the oil; check it once every two weeks depending on how much it got driven. Car has been though **** and back (two no fault accidents) and not once has it ever let me down. But the plan was always that it was going to go to my son when he got his license and I don't want the engine grenading on him.

 

If you didn't check the oil and it got 31/2 quarts low on an 8 year car, I think this is on you. Sorry.

 

WoW... Oil that Low will definatley do damage to the engine.

 

What oil are you running in this?

 

I'm not sure about the warranty applying only to the original owner. Others may be able to confirm or deny that. But if I were you I would check the oil consumption and if it burns more than seven-tenths of a quart after 1K miles maybe try taking it to another dealership or a trusted independent auto repair shop and ask about the top end cleaning

I'm using 5W-30 full synthetic motor oil instead of 5W-20.

 

 

While were on the subject of Oil burning my 2014 S.F. was useing about half a liter to 800 ml of oil every 5,000 km's it now uses nothing.!! i know what im about to say many on here wont beleive me but here it goes 2 months ago are santa fe ran Hot wife got it home and said temperature is high i happen to be home at time i hoped in didnt start it but turned the ignition to acceseries to light up the dash to see what the Temp reading was it was close to the H mark but not on it

i opened the hood check around the engine it was dry around the engine but some coolant had gotten really hot and spilled out of the resevoir in the morning i took it to my Independent mechanic he looked at it and said fans were working coolant was full so he changed thermostat and draned and filled rad $100.00 later got it back fixed running perfect closely monitoring the temp gauge wich normally stayes just a tad under half way. all was & still is fine. so since the coolant was about 4 years old i changed it useing Napa's Asian 50/50

Green coolant did 2 drane and fills all is good so after this overheating occured i noticed its (not useing any oil anymore!) i havent had to add no oil im cant beleive it... but its true. the only thing i can think of is on my last Oil change i did a liqui moly engine flush refilled with 5w30 Pennz Plat so what im thinking is or my theory is? there was still some Liqui Moly residual left in the engine from the last oci and when the engine overheated the stuck/coked oil control rings broke free & expanded outward

sealing again like they should of? because i cant think of anything else? that would of stopped the oil loss. i know many on here wont beleive this but this is legitimatly true it happened to me. i share info, Data, videos, i collect on here for you all got no reason to lie no lies just the truth im not saying for you to do this just posting it to share with you all my experience i had with are 2014 2.0 liter Santa Fe soory for the long winded post.

 

i hoped in didnt start it but turned the ignition to acceseries to light up the dash to see what the Temp reading was it was close to the H mark but not on it

Here's my theory:
First, the hotter the engine block gets the larger the cylinder bores get.
If the engine is not under heavy load the cylinder to (cool) piston clearance will increase.
This allows the piston rings to move about more freely, breaking free carbon deposits.
If this (plus Liqui Moly) loosened coked up oil rings that could account for reduced oil consumption.

 

i guess overheating it paid off.. are't you the lucky one

 

If You want to call it that.
Again just posting my experience on what happened that led to now.

 

If your car was burning less than qt over one drain interval, your car wasn't an oil burner to begin with. Mine was burning a qt in 500 miles at its worst.

 

Update 01/20/2024: Dealership performed Oil/Filter change with 5W-30 Full Synthetic oil. Mileage: 73297. I'll be keeping and eye on the engine oil dipstick. Let's see if it consumes seven-tenths of a quart in 1000 miles. BTW they charged me $132.71 for Parts/Labor!

 

Does the Owner's Manual call for 5W-20 ?

 

Good afternoon, I have a 2014 Elantra coupe. I was told there was nothing I could do cause I'm not the original owner. I got the car at 18,000 miles and before I had no problems, but now. Nobody talking about the greatest lemon story in American automotive history.

 

Hyundai=garbage. I did all the same tests and same results “nothing we can do” pure BS. Bought from Thomas Hyundai in Maryland and they claimed to have sold to original owner and did all maintenance…so obviously they knew it was crap and sold it anyway. Definitely been had

 

I pray you get some relief I’m experiencing same issue plus check engine light was flashing. I waited 3 weeks and my case manager was a dunce and a complete LIAR! Pinocchio has nothing on my case manager at HYUNDAI!

 

Is the combustion cleaning covered under the powertrain warranty for original/first owner? I thought it was but after all the run around and consumption tests and failing, now they say I need to pay just over $900 for it. I argued about the warranty, but they kept saying it's a maintenance related thing. Then said something about doing something every year or so. My manual doesn't show anything about that and we have all the oil change records. They told me to call hyundai corporate and try to get them to cover it. I am starting to think my dealership just doesn't want to do any work. 😡

 

Others have done it and not just Hyundai. Never heard of it being covered.
I've never done it and I always use Top Tier gas so it may never be needed.

 

Only if you are in the "Oil Consumption" Testing protocol. I'm second owner with Certified Used and paid $0.00 as I'm burning oil. They wont do the work if they wont get paid. Must be under Oil Consumption protocols.