Sorry to hear about your engine. 40K miles with only 3 oil and filter changes sounds like too many miles between oil changes. My 2018 just turned to 10K miles and I have performed 10 oil and filter changes.
I know it sounds like an overkill, but I change it every 6 to 8 months.

 

Hi - first it is in Kilometers - so 40k is only 25 k miles - so three (3) changes is totally acceptable. Second- I am using synthetic oil for better/longer wear.

Regardless - the new engine is under warranty and Hyundai should honour it and replace or payout fair market value as per the class action. They seem to be looking for ways to not step up. I have been a loyal Hyundai supporter and Sante Fe supporter for over 25 years. This experience has left a bad taste and now I find myself looking to buy something else.

 

I'm assuming it's kms
Canada only: all owners must observe the severe oil change interval - 6 months/6000 kms (3700 miles) or engine will not be replaced for free. There is no way around, I think many owners are not aware of this, unfortunately. Try contacting Hyundai Canada directly, maybe they can give a discount, but don't expect much. We are much less protected than US owners. These engines have severe oil dilution, I can tell that with mineral oil, after 4000 kms the oil is like canola oil for cooking, terribly degraded, especially if you are doing a lot of short drives. With a good synthetic it's a little better

 

I'm assuming it's kms
Canada only: all owners must observe the severe oil change interval - 6 months/6000 kms (3700 miles) or engine will not be replaced for free. There is no way around, I think many owners are not aware of this, unfortunately. Try contacting Hyundai Canada directly, maybe they can give a discount, but don't expect much. We are much less protected than US owners. These engines have severe oil dilution, I can tell that with mineral oil, after 4000 kms the oil is like canola oil for cooking, terribly degraded, especially if you are doing a lot of short drives. With a good synthetic it's a little better

I want to add that in my manual for a 2015 Santa Fe Sport 2.0T, they do not differentiate between regular oil and synthetic. A lot of people think that because they are using synthetic they can lengthen the intervals. Sounds logical BUT I would not give them (Hyundai) an excuse to negate your warranty.

 

The only way they can prevail is if there is sludge buildup on the head, remove oil filler cap
and take a look at the head, clean, oil has been changed regularly. If there was no oil, or low
oil when car was examined, another reason for refusal.
They take pictures of the head and also the dipstick and send to corporate, so if both are in
your favor have them prove that the oil hasn't been changed and oil was low.

 

So they still haven't figured out how to make an engine?

 

True, don't stretch interval in Hyundai/Kia GDI 2011-2019. Speaking about oil dilution, two signs: revving past 3-4000 rpm will have the engine sound like a Lada Niva (rough sounding, instead of smooth sounding). Also, fuel consumption will jump as the oil gets very degraded - the engine may still not consume any oil. For those who drive very little, change the oil anyway at 6 months. Sitting mixed with gasoline, the oil gets degraded even when the car is not used.

Oil dilution can also cause premature wear on the high pressure pump cam follower from lack of lubrication

 

I have a 2013 SanteFe Turbo - Engine Recall notice and failure in Aug/Sept 2021 - Engine replaced - FULL WARRANTY great experience.
August 2023 - less than 40k on the new engine it lights up, codes and needs replacement - Dealer submitted paperwork including the maintenance records - Hyundai Canada has taken 2.5 months to provide an update- NO IT IS NOT COVERED. They are saying it is because we do not have adequate service records - the Engine has less than 40k on it and the oil has been done 3 times and was set for a 4th when it blew.

Does anyone have any guidance on getting Hyundai Canada to pony up for their shoddy engines? I have reached out to the legal teams for the class action as they should be offering me a payout at the very least for my car, as well as the cost of the tow and the fact I had no vehicle for 3 months.

Very disappointing.

I had an engine replacement last October and this is my fear that the same crappy engine was the replacement so that this could happen again. I've decided that if the engine goes again I am not going to deal with Hyundai for another engine replacement. I'm going to junk the car and buy a new one that will certainly not be a Hyundai or Kia. Too bad, I love the car but hate the engine.

 

I have a 2013 SanteFe Turbo - Engine Recall notice and failure in Aug/Sept 2021 - Engine replaced - FULL WARRANTY great experience.
August 2023 - less than 40k on the new engine it lights up, codes and needs replacement - Dealer submitted paperwork including the maintenance records - Hyundai Canada has taken 2.5 months to provide an update- NO IT IS NOT COVERED. They are saying it is because we do not have adequate service records - the Engine has less than 40k on it and the oil has been done 3 times and was set for a 4th when it blew.

Does anyone have any guidance on getting Hyundai Canada to pony up for their shoddy engines? I have reached out to the legal teams for the class action as they should be offering me a payout at the very least for my car, as well as the cost of the tow and the fact I had no vehicle for 3 months.

Very disappointing.

Heather
The first fail should have been a warning to you, to keep that engine clean.
Clean means changing the oil every 3-3.5k. If the dealership see's a clean engine under the valve cover, they won;t insist on oil receipts.

Also, the parts that failed in the 1st failure, are 'only' what's covered in the 2nd failure. Do you happen to know if the exact same parts failed twice?

But nothing is covered, if you read turbonut's latest post and did not abide by it.

 

Heather, I am having same issue with my Sonata 2012 engine replaced in 2019 with @180000km no questions asked vehicle was returned to me in one week with new engine installed fast forward 2024 same rod bearing issue came up on the new engine with only 65000km dealership called and said bad news engine is toasted but they will require ownership,Bill of Sale and service records I advised them there are no service records but I changed oild at every 5k they will be submitting my claim to Hyundai Canada and once it's approved they will do the work but if they fuss or give me hard time I am will to go public and file a official complaint with transport Canada as it was a safety issue my car lost power at high speeds on a highway thank god I was able to bring it to safe stopping location I will update once I hear back from Hyundai.

 

Any updates? My 2016 Santa Fe engine just blew on Thursday! Submitted all records to Hyundai and now waiting to see if it’ll be approved.

 

I have 2015 Santa Fe Sport. I had the engine replaced back in 2021 which had 160 000 kms. The check engine light came on in Nov 2023 so I went to the dealership. They wanted to charge me for a diagnostic check. I went ahead and they waived the cost because it was due to the knock sensor code. I provided the oil change receipts which I performed every 6 000 kms. They had the truck there for 3 months and replaced the engine for the second time. On my way home from work the very next day I just got the truck back the check engine light came on. I drove direct to the dealership and they said they had to replace the knock sensor. I was dumbfounded as that was the main reason it was there in the first place.

After 2 weeks of have the truck the check engine light came back on and it has been with them for 3 weeks now and the only update they give me is there is no update and they continue to work with head office to perform tests as they do not know what the problem is.

The dealership is Boyer Hyundai in Pickering. They have been the worst to deal with and the only way I get any communication back is if I drive by there cause they never call me back.

 

I stumbled across this thread. I had an engine replacement in October 2022. I used non-synthetic oil for oil changes so I did them every 3700 miles. When the engine was replaced the dealer used synthetic oil so now that's what I use and because of the synthetic oil I put myself on an every 5000 miles or 5 months schedule instead of every 3700. I don't drive as much as I used to so I reach the 5 months before the 5,000 miles.

So, in reading this thread, if my engine blows again have I given Hyundai a reason to deny an engine replacement because I went to a 5000 mile or every 5 months schedule? With synthetic oil you should not have to change it every 3700 or 3 months but now I may have given Hyundai a reason to deny another engine replacement. Regardless, it's goodbye Hyundai and Kia for my next car purchase.

Also, I thought that the class action lawsuit settlement said that you only needed to prove that you had an oil change done within the last year from the engine failure date. Does omeone have a link to the class action settlement terms?

 

They go by oil change records or whether the engine looks sludged up from neglect. If you keep oil changed every 5,000 miles with syn oil and don't let the oil level get really low, you would be covered for bearing failure.

 

I have the same issue like yours. Second time the same issue. I do oil change myself on the drive way. My replaced engine is broken. My car is in New Jersey and myself live in Ottawa. Can you tell me if they replaced your engine again?