Simple question...Is the DCT transmission serviceable or not beyond filter,etc?
Reason for question is we had the recall performed last year...just software update as there was no code and it worked just fine. Last week the transmission started slipping, not shifting, and hang-shifting. The DTC didn't appear until I shut off and re-started the engine.
So we brought it into the dealer and they confirmed the failure was the high pressure electronic oil pump...aka, the recall issue.
Dealer said they ordered a new HPEOP. That's when my BS detector went off, but I didn't reply with skepticism. I just said OK, let me know when the car is repaired. I figured Hyundai got sick of buying new transmissions and figured out a repair procedure for the pump.
Fast forward to just over a week later and the service advisor calls to say the tech. tried to repair the HPEOP, but it still doesn't work so now the car needs a new transmission.
And that's when I dropped all pretenses that the dealer wasn't giving me a line of BS from day one. The BS is that the transmission is serviceable and they knew exactly what needed to be done, but are behind in service jobs so they created a plausible story for the delays.
I talked to the advisor until he basically blamed me for being pissed off. The service manager wouldn't answer if the transmission is now serviceable nor why their techs. order expensive parts only to realize they should have contacted Hyundai service first in order to just get authorization for a new transmission.
This last part was brought up because the advisor told me they ordered the part because the tech. believed a new HPEOP would fix the problem.
Reason for question is we had the recall performed last year...just software update as there was no code and it worked just fine. Last week the transmission started slipping, not shifting, and hang-shifting. The DTC didn't appear until I shut off and re-started the engine.
So we brought it into the dealer and they confirmed the failure was the high pressure electronic oil pump...aka, the recall issue.
Dealer said they ordered a new HPEOP. That's when my BS detector went off, but I didn't reply with skepticism. I just said OK, let me know when the car is repaired. I figured Hyundai got sick of buying new transmissions and figured out a repair procedure for the pump.
Fast forward to just over a week later and the service advisor calls to say the tech. tried to repair the HPEOP, but it still doesn't work so now the car needs a new transmission.
And that's when I dropped all pretenses that the dealer wasn't giving me a line of BS from day one. The BS is that the transmission is serviceable and they knew exactly what needed to be done, but are behind in service jobs so they created a plausible story for the delays.
I talked to the advisor until he basically blamed me for being pissed off. The service manager wouldn't answer if the transmission is now serviceable nor why their techs. order expensive parts only to realize they should have contacted Hyundai service first in order to just get authorization for a new transmission.
This last part was brought up because the advisor told me they ordered the part because the tech. believed a new HPEOP would fix the problem.