Seat trim repair - Oct 2016
Over July 2016 (at 34,500 miles) I called my dealer where I bough the car and stated my wife's 2014 SFS 2.0T had the seat trim break. It would catch her leg at times and scratch it on either side as both broke (only on hers, my 2014 SFS had no problem). They said I had to bring it over, no problem went a few days later. Manager looked and in 15 min said he'll order the parts. Should be in a few days, we'll call you. Two weeks later we call. Out of stock. We'll call. Summer trips and fun turned into Sept, then Oct. I called. They answered as "Rt 46 Hundai", what happen to "Hacketstown Hyundai" ? Oh we changed owners... nice. So I told the story again, they were going to get back to me (customer service)... three days later I call, they will check and get back to me (parts department). Week later, we drive up there. Same manager and other sales and service people as before, after 15 min, they find one side, 20 min later it was installed. The other side (drivers) will be ordered, it's back ordered. Late October they call and say it's in, go up, ask what mileage is NOW on the car. I said it had 34,500 when the manager made the original order. So, they shuffled some papers and said. OK, under warranty.. free to go !
I guess the 4 new cars we bought from them over the past 8 years counted !
It would be pretty easy to fix with two screws into the plastic arms that are suppose to go into the locking brackets. The locking brackets on one side crack, so they only replace that side.