Read your contract. That's really the only way you can get legal answers to your questions.

 

The contract does not specify the replacement engine - whether Hyundai will replace it with a new one or a refurbished one. That's the reason why I am posting my question in this forum.

 

I have a 2007 Hyundai Santa Fe SE AWD 3.3L and about 39000 miles. The engine has failed and needs to be replaced. I have some questions that maybe some of the readers can help/answer...

1. Will Hyundai replace it with a new engine ? If not then if the replacement is with a refurbished one then will it be from Hyundai or from the street (junk yard, or second hand market) ? What is the warranty on the replaced engine ?
Hyundai replacement engine will be a re-man in a Hyundai shipping container, old part gets boxed and returned for core.

2. I have Hyundai Platinum protection plan. So will I get a rental for the time my Santa Fe is unusable ?
Ask your dealer' service person if you get loaner

3. The dealer said that I was not entitled to a replacement vehicle ? Is that true as the vehicle falls under standard 10 year / 100 K warranty plus I have the Platinum protection...
Original owner gets 10yr/100 powertrain. What was the failure caused by.. hopefully you'll have oil change proof if needed

Dont see any 2.7/3.3 engine failures,, had 1 that fella never got chain tensioners in a 3.3 replaced way back when,, and rails broke, chains skipped and trashed engine.. Hyundai gave him an engine I think,, I have pics of engine in container

 

"Engine has failed" is not much information to go on. No maintenance in 39,000 miles = your problem.

Provide some details and you will find that people here are very helpful.

 

"Engine has failed" is not much information to go on. No maintenance in 39,000 miles = your problem.

I am upto date on the maintenance. I had the 30000 miles service done in summer.

 

Yes, I too, being the owner of a 2007 Hyundai Santa Fe SE 3.3L and about 37500 miles, would like to know how the engine failed, lol

 

I wish I knew so that I could share with you in case you want to try it out with your Santa Fe

Come on fellas - I was hoping to see better responses and not wise cracks .....

 

Let's analyze this a little bit: Engine failed, not good. What caused the failure, do you know yet? Platinum protection does warrant a replacement car and should as you stated under these circumstances where the customer can proof that proper maintenance was performed warrant you for a replacement engine. The engine is going to be what is available, your engine was in this car for say 5 and a half years and this engine was sold up until 2009. There are most likely no new engines of this model around but a refurbished engine will give you at least one year warranty on that specific part. Your best bet would to be very assertive and write down what the service manager is informing you off. The platinum protection is with a third party, call them too and explain your questions. I think - from the little information you wrote - that given the fact your car was maintained and has no high mileage that your best bet is to work together with both parties.

Good luck!!

 

99.999% it will be a reman, actually. They stopped manufacturing this engine with the 2009 production. I doubt that there are any left in a warehouse that have been overlooked. Still, a good rebuild job should last as long as a new one.

 

Oil issue? Coolant issue? Timing chain go? Its pretty important to know what went wrong, because it could happen again if the problem is a component outside of the motor.

 

Update

1. The dealer authorized a rental which was good as it was causing us problems being without a vehicle.
2. The refurbished engine had problems right at the dealership and the dealer has to order another engine.

This does not inspire much confidence. Anyone been in this position before ? Would Hyundai Motors buy back the vehicle at a fair marked value or give a credit towards purchase of a newer model ?

 

1. The dealer authorized a rental which was good as it was causing us problems being without a vehicle.
2. The refurbished engine had problems right at the dealership and the dealer has to order another engine.

This does not inspire much confidence. Anyone been in this position before ? Would Hyundai Motors buy back the vehicle at a fair marked value or give a credit towards purchase of a newer model ?

Bummer. I've never been in this position personally, but other people have. It happens to all car brands every so often.

The only way manufacturers will buy back a vehicle is if the owner's jurisdiction has a lemon law or arbitration process that forces them to do so. But it typically requires multiple failed attempts to fix a vehicle, and/or an unreasonable amount of downtime, before vehicle replacement will be considered. You're not there yet, and hopefully won't be. Glad to hear you've got a rental though... being without wheels is always the worst part.

 

We had couple Re-Man in box that leaked oil from start,, silly boyz not secure the oil pressure switch.. Theta coming with wrong OCV, and a 2.0 recently that when started had no oil pressure, or oil flow.. go figure.. I heard long time ago Toyota fires all their engines on propane before release ??

 

The Service Advisor at the dealership said the engine is Re-Manufactured and not Refurbished. Apparently engines are Re-Manufactured by Hyundai while Refurbished is third party....

 

There's often a big difference between a remanufactured and a refurbished engine, though much depends upon the quality of the refurb outfit. Refurbishment usually just means touching things up where needed and replacing the minimum number of parts. A remanufactured engine should have all new components (pistons, bearings, the works), with the bore cleaned up as needed. A reman engine should meet the original specification of the engine after first build. A refurb engine may well not.

 

Funny, for years I've heard both terms and just assumed that they were interchangeable. It would sure be interesting to see what a car manufacturer's internal policies are with respect to using reman vs. refurb for warranty repairs.

 

Again, since a remanufactured unit should meet the original design specs when complete, you should never have to guess with one of these - though things can still fail.

Refurbishment operations run the whole gamut from 'do the least possible' to something I'd accept just about as easily as a remanufactured unit. Much depends upon whether the refurb outfit is trying to shove them out the door at the lowest price (or highest margin) or is really trying to do a decent job. There's a big difference between "Hey Ralph, these crank bearings look good enough to reinstall?" to "Step 36, Replace crankshaft bearings".

 

I finally got back my Hyundai Santa Fe on 14th after almost a month with a re-manufactured engine. Hyundai will cover me upto 2016 or upto 100000 miles which ever comes first. Since the time I got my Santa Fe back, I have driven about 60 miles - highway as well as city and everything seems to be good. I plan on driving to New York for the Christmas holidays and hope everything goes well. Thank you everyone for your inputs.

 

The re-manufactured engine worked well and the trip to Philadelphia, NJ and NYC went well. No issues with my Santa Fe. I must have put in approx 1400 miles on the trip. The average was not very good - but since it was winter and the conditions were very windy the average was in the 19 - 21 range.

 

Hey, is your Santa fe still going on that re man?

 

Sorry to say, gnk 979 hasn't posted in 8 years.