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2 Year Review - Thoughts on Used 2017 Santa Fe

7.2K views 17 replies 13 participants last post by  Wheeldog  
#1 · (Edited)
Wanted to put my thoughts here on my experience as a Santa Fe (3.3L) Owner in case it helps anyone.

Important Note: I bought my car used/uncertified, but it had ~3k miles left on the original warranty and had good service history so I wasn't too worried.

In general it's a really nice car for the money. I have the SE and when I was car shopping at the time (May 2020) it checked all of the boxes. It's comfy, spacious, and has good leg room for a taller person like myself. Plus everything I read said it was reliable, so I pulled the trigger.

In saying that, I've had extensive issues with the car. The day I drove it home I noticed a banging when shifting and after months of troubleshooting got a new transmission under warranty. Annoying but hey, free new transmission right?

I then had to have the trailing arms replaced, there's a sound eminating from the steering wheel that Hyundai said it normal (it's not), a hanging exhaust bracket has broken off, and the engine blew up. Out of nowhere it started rattling on startup, then on a drive one day it gave out. My suspicion is I drove too long between oil changes (7k miles, though I was following the owners manual) and a bearing was cooked. It was out of warranty but Hyundai covered 50% and the dealer covered another $1k for billing more than they said they would. My out of pocket for it was $3500 or so.

The shop also left the engine bay a mess and didn't properly fill the coolant, as I had to add about a half gallon or so to it.

With all of that in mind, I probably won't be buying a Hyundai again. I've considered getting rid of this car but with prices the way they are, it's just not worth it given how far in I am. Hyundai was decent to pay for some of the engine when they didn't legally have to, but also the car had 67k miles on it. The engine should not be blowing up.

Some advice for other owners:

  • If your car is banging between shifts, your transmission is very likely cooked.
  • Change the oil every 3k or 3.5k miles. Some may already do this but dont follow manufacturer directions in the manual.
  • A lot of the parts are seemingly cheap metal or poorly manufactured/designed, so be ready to replace things as it ages (more than you would with something like a Toyota or Honda)

Everyone's experience will be different but this is mine.
 
#4 ·
Here is where I think an ownership difference in buying a NEW 2017 Santa Fe XL Limited is another experience. We purchased ours new and now it's 5 years old and 56,000 miles. No issues what so ever to report. Drove a 200 mile round trip yesterday and averaged 28 mpg. It even still has the original brakes and the leather (pleather) interior is holding up great. It has an open recall for the charcoal canister, but now I'm waiting for the recall/fix for the ABS module so I can get them taken care of at the same time. I really like the 291 horsepower of the 3.3. It makes a family hauler fun!
BTW-changed the transmission fluid out at 50,000 miles with the Valvoline Maxlife and it's fine.
 
#5 ·
Totally agree, it's the risk of buying used. I had connected with the previous owner and he mentioned the transmission issue but was never able to get the dealer to fix it because it was so intermittent.

I also had loved the power, but find myself now anxious/nervous anytime it hits 4000rpm or higher. We did just complete a 1500 mile road trip and didn't have a single issue, and earlier this year drove 1000 miles with no issues either. Obviously it's doing well after the new transmission/engine but it's just a lingering doubt that I'll never be able to trust it.
 
#6 ·
I also purchased a pre-owned (Rental out of CA) April 2019, 46,625 miles.
Change the oil every 4k, no issues now have 86K on the odo.
Oil analysis by Blackstone Labs every other change helps keep me in the know on that aspect.

2 recalls (if they ever get their excrement together on the second), Fuel vapor canister and ABS.
The hood latch recall was completed when I got the vehicle.

I personally do not (did once) buy new, I like letting others drive off the excessive depreciation.
ALWAYS have the vehicle checked by a mechanic, it is not fool proof, but they know what to look for.
SOS Inspections (Second Opinion Service) out of Denver looked mine over prior to purchase.

So far very happy, like the build quality and the power as you mentioned.
 
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#8 · (Edited)
My thinking is never buy a Hyunkia used. These are budget-friendly vehicles that are the cheapest in their size range. The people that generally buy these new are also tight budget minded in maintenance.

Top all that off with subpar engineering & metallurgy and now you have the recipe for early trans and engine failures. Proof of that can easily be found on any Search Engine.

Keeping the dipstick oil contents full and using one viscosity number thicker than what's recommended on the oil cap is just as important as changing the oil every 3-3.75k.. Whenever possible, buy these Hyunkia's brand new and do maintenance more often than what's recommended in the owners manual.

My opinion here..... nothing more.
 
#9 ·
Sorry you've had such bad luck with your car Kmollchelt. :(

I've been following the severe maintenance schedule for our 2013 GLS since we bought it new 8+ years ago and have been fortunate to enough to avoid major issues with the car.

FWIW, this is what Blackstone said about the oil analysis for the sample I sent in with ~67k miles on my car (oil had 3,782 miles on it):

Your Santa Fe's V-6 looks to be wearing well. We're basing that assessment on how the wear metals in this sample compare to our universal averages for the 3.3L V-6. The averages are based on a little longer oil use of ~5,900 miles, so it's nice to see metals all reading lower than average after a shorter run. That's a good sign parts are working well together. We didn't find any harmful contamination like coolant or excess fuel dilution that should stop you from running longer next time, so feel free to try going up to 6,000 miles before taking the next sample.
 
#10 ·
I bought mine certified. I've done a 7k oil change and lost about 3 qts. A 5k lost about 2 qts. So I'm also going with a 3k OCI.

My tranny still acts up every now and then. Mine happened after I did a trans fluid drain/fill with Valvoline MaxLife ATF at around 57k. Recently I also noticed the front diff leaking. Dealership fixed a leaky rear diff and said that could've been the cause - its not. I recently noticed the front diff leaking so I'll probably take it into the dealership and complain about the shifting and leaking diff.
 
#11 ·
We had a 2013 certified that had 104K miles on it with no problems except it started using oil when I went from dino to full syn at about 90K miles. Switched back to dino.

Traded the 2013 for a 2018 certified with 20K on the odometer. Now have 50K on it with no problems. I change oil every 6K miles.

My wife drives the car daily and we like the looks, size, and gas mileage is decent (up to 30mpg on the interstate at 65mph).
 
#13 ·
No issues with our hyundai's again its the Luck of the Draw". owning these vehicles. i like doing the mantenance on daugters 2013 elantra over our 2014 santa fe just because everything laid out is like my previous 07 Honda Civic, its no different everything is easily accesible from replacing ATF fluid, Coolant, Air filter, spark plugs, & Oil & filter oci's nice and easy to get at everything for the dyi'r to-do very much like my 07 Civic sedan was (y)
 
#14 · (Edited)
i buy Santa Fes, Sorentos and Sonatas with damaged engines for repair and resale. Very few additional faults are found other than the engine. Occasional drive-line coupler, used to get steering coupler failures but not for past few years, stabilizer links are a frequent failure item, the occasion wheel bearing, ball joint or drive shaft, parking brakes need addressing with higher mileage vehicles, backup cameras sometimes fail (they're a pain to replace and it's easy to buy the wrong aftermarket one if ordering online). Transmissions are usually error free, I've never replaced an exhaust system part. In spite of the number of posts here about electrical or electronic issues I seldom find few aside from infrequent steering wheel buttons, clock spring or radio replacement and the odd crankshaft/camshaft sensor which is a cheap and easy repair.

I avoid turbos and will never do another hybrid. (Personal opinion: hybrids are over-hyped, overly complex failures-waiting-to-happen).
 
#15 ·
I have a 2009 SantaFe with 3.3L V6?, and it's great. I have 277K miles on it. Other than the wear on the interior parts all routine repairs except for the fuel sensors.

Based on this we bought a 2017 SantaFe when we needed the 3rd row to haul the GKids. The 2017 isn't the same. bought it at 45k, and at about 95K the engine gave up. No warranty because I was the second owner but, Hyundai eventually covered 90% still $$ because the engine replacement was 12K. The gas mileage on the 2017 is great, but the acceleration is way below the 2009. Had an epic journey when the alternator failed. Yes, the 2017 is drive by wire... Transmission is rough when cold, probably need the solenoids replaced. same crap interior parts. The car generally feels less sturdy. I probably won't do it again. Other than the engine, having to park my car away from structures and other vehicles probably pushed me over the edge...