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Discussion Starter #1
So I picked up me brand new HSH yesterday afternoon, nice day, we had 127 accidents between 5 am and the afternoon here, snow squalls all over the place.
But I managed to avoid it all drove home really enjoying the new hybrid.
Driving in to the office this morning I am sitting in traffic when the Ready light starts flashing and the maintenance symbol comes on, car is running fine other than the warning lights.:mad:
SO I get off the highway and go back to the dealer, park the car and go into service.
Tell them my little tale of woe and say please fix quickly!
The hybrid specialist whips out and takes the car in to scan it for the problem, problem is there is no problem!:eek:
So he brings back the car and we have a little chat about my not wanting to get to be best buddies because of problems and off I go.
I get to the first light and the Ready light is flashing and the maintenance symbol is back on.
SO u turn and back to service, this time I leave the car on. Louis, first name basis, meets me coming in and takes the car in to scan it with the trouble showing.
I don't feel like an idiot any more!:p
About 30 minutes later the service guy is trying to make a work order for the car but can't find it in the system under my name, he can see my Accent that the hybrid is replacing and a Santa Fe I owned before BUT not my hybrid, I broke it before I officially owned it!
So there is muttering and I go off to finish my coffee.
Ten minutes later the service guy is back and is telling me that the Genesis at the front door is mine to drive.
One of the 25 modules in my hybrid seems to be faulty and they won't get the part till tomorrow.

So I guess one of my fears about buying a hybrid has been realized, the fear was that there are a great many things to go wrong and they would all do it to me!
Fortunately it is happening right away and my dealer is pretty good with service.
This is the sixth car that I am driving this past month since I was read ended the end of last year so I wll appreciate the hybrid when I get it back!

Oh, one last comment, my hybrid showed that I was good for about 670 kilometers on just a little over half a tank, the Genesis with almost a full tank is only showing 460 kilometers to go!
 

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Gosh that quick turn a round to the dealer was horrible !
However from my reading on the net it should be a one time issue...I've not seen a pattern etc.
Dealer was certainly proactive about making you feel a little better in a Genesis :D
Please keep us advised.:confused::eek::mad::rolleyes:
 

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Discussion Starter #3
Dealer was certainly proactive about making you feel a little better in a Genesis :D
Please keep us advised.:confused::eek::mad::rolleyes:
Actually I don't like the Genesis. A friend of mine had said he didn't like a car, an Infinite M, because it was an old man's car. After driving the Genesis I know what he is referring to.
I am an old guy who thinks that I am much younger, I avoid mirrors, but the Genesis makes me feel old! It seems dated.
In the Sonata I feel younger, yes, I know it is all in my tiny little mind BUT since I am the only one I really have to keep happy it is much better to drive my Sonata.
The dealer was great about it, they weren't the ones who built the car and they have done the right thing in dealing with my problem.
I didn't even get to ask for the loaner, it just appeared. To me this is how the dealer should react to the problem.
In the past I had a stone crack the windshield on my Accent that the Sonata is replacing, the service rep called around and got me a deal and suggested that I go directly to the glass place and they would give me his price.
They could have just made money on the deal but made the effort to save me about $90-150 from the quotes that I had gotten.
Turned out that the car got written off before I could the windshield fixed, sometimes procrastinating pays off, I had just been too busy to leave the car for the 4 hours required.

I shall keep everyone posted with the results.
 

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Discussion Starter #4
I shall keep everyone posted with the results.
Dealer just called, car is ready!:D
Electric water pump/control was replaced. Hopefully I can get a copy of the work order. It may be a challenge since their system says that I don't own the car.
If nothing else I would like to keep a copy for the car's history.
 

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Discussion Starter #6
So car is back!:D Here is what the story is;
Complaint: Maint light and Ready lights on dash
Cause:
The scan test returned P0C73 Motor electronics coolant pump "A" coolant performance. After the diagnosis tree as per the GSW, internal fault with the electric water pump.
Correction: Replace EWP and recheck

Part replaced 36910-3D010 EWP Assy.

The invoice has no pricing or labour time on it since it is made out to the dealership.
I Googled the part number and discounted price is $266.94 and a MSRP of $358.79
The service person I was dealing with is the assistant service manager and he would like it if I only dealt with him.
He said that it will be easier for me since he has been involved from day one. Could be that he doesn't want me rip someone's head off and do nasty things down their neck! I tend to have that sort of effect on people. :rolleyes:
Nice guy and other than the hiccup I have no complaints about the service that the dealer has given me!
 
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