[Mike Eckman]

Something you might want to try is see if you can record a video of it happening. This still wont guarantee they'll fix it, but it might go a long way in convincing the service department at your dealer that there is a problem.

Many dealerships want to help people with claims like this, but their hands are tied in terms of them not getting the labor and parts approved under warranty, however if you have a video that can show them the exact circumstances in whcih they can recreate it, it might help your cause.