Interesting. I have had intermittent (actually very infrequent) issues with the door locks. Namely, I would think that I unlocked the doors for everyone to get in the car, but every door but the driver door would remain locked. I would just push the button again, thinking that it was something I did. It never occurred to me that it might actually be a problem with the door locks themselves.
Tell them to call their FSE, and call DPSM.My LWB was produced Jan 29th 2013. They could not reproduce the repeaded failure of the doors to unlock today, but agreed that i likely have a door lock actuator going out. i mentioned this SB but they said my VIN was not affected, even though symptoms are similar. They said if it keeps locking me out to bring it in when i can't get a door open. i asked how i was supposed to do that if the door locks won't release for me to get in short of climbing through rear hatch. Service rep didn't seem to like that idea but didn't have anything to say.