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Discussion Starter · #1 ·
I have a 2013 Hyundai Azera. The car is great except for one problem. Phone calls sound muffled with lots of static to the person I called. The callee has a difficult time understanding me. I hear the callee fine on the speaker system. In fact, they sound perfect.

My dealer confirmed the problem. I called the service manager from the Azera on my Verizon HTC One. She has an AT&T iPhone. She was standing 30 feet away. She said I sounded terrible. Then she paired her iPhone with my Azera and I stood 30 feet away. She called me, and as before, I couldn't understand her. It sounded like she had covered her mouth. Yet she could clearly understand me. So we have different brand phones on different carriers. The problem is not due to my HTC One. (I had a Samsung Galaxy Nexus before the HTC One, and the call quality was just as bad.)

The dealer has tried hard to fix the problem. They have been great. They replaced the "head-end", which is the radio/navigation system. No difference. Last week, the dealer replaced a bluetooth amplifier in the trunk. No change. They say there's nothing wrong with the mic in the ceiling because the voice response system clearly understands commands. My service manager said he will talk to Hyundai to see what they suggest next to do. He said no other Azera owner has had the same complaint, in fact, they've seen few Azera problems. Most of the cars are brought in for routine service.

So fellow 2013 Azera owners, I ask, has anyone experienced this problem? I'm trying to determine if the problem is unique to my Azera or if it is a defect that my dealer can't correct until Hyundai addresses the issue. In the meantime, I'm forced to use a Bluetooth headset while driving. I can tell you this issue is a huge disappointment to me because I'm a computer consultant who drives a lot. I have 14K miles on my Azera in eight months. I'm constantly on the phone and I wanted the Bluetooth technology in the Azera so I could be hands-free when making and receiving calls. I can't do that now.
 

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I think it could still be the mic, just because the car can "understand" the voice commands doesn't mean that there isn't still a problem with it. There could be static and the car might still understand the command but you really don't know what the car is hearing other than it gets the command. Do you have blue link and if so have you tried talking to the blue link operator to see if they hear the problem on their end? Considering the mic would be the cheapest part out of the parts you listed I would think that would have been one of the dealers first attempts.
 

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I don't have a issue with Bluetooth. I can hear just fine and the person on the other side hears me just fine. No static knock on wood. Sounds to me like a mic issue. I would have that checked or replace first.

Now if I have my window down and try to talk there is no way. Window needs to be up when I'm moving.
 

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I have several friends that call me via bluetooth and they all sound crappy.
Its not just Hyundai that may have problems I think it a transmission problem with different carriers
 

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I have the exact same problem as the OP. Wirezon, Droid/Samsung phones. Same thing -- I can hear the person in the car fine, but they can hardly understand what I'm saying, it's muffled, etc.

It's so bad that I normally disable bluetooth and use the phone itself any time I need to make a phone call of any significance.
 

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Discussion Starter · #7 ·
Everyone, thanks for your suggestions. I will call the dealer on Monday and ask them to order the mic. Makes sense as it the only part they can replace. If a new mic still doesn't improve the Bluetooth audio quality for the person I'm calling, I'll pack it in and use my Bluetooth headset while driving. I'm on Verizon's Edge plan, so in six months I'll trade my HTC One in for something new. Maybe I'll get lucky and a different phone will work better. <shrug>
 

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Everyone, thanks for your suggestions. I will call the dealer on Monday and ask them to order the mic. Makes sense as it the only part they can replace. If a new mic still doesn't improve the Bluetooth audio quality for the person I'm calling, I'll pack it in and use my Bluetooth headset while driving. I'm on Verizon's Edge plan, so in six months I'll trade my HTC One in for something new. Maybe I'll get lucky and a different phone will work better. <shrug>
Yes please let Us know what happend!!!
 

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I have Verzion and a Droid Phone and use the Bluetooth in my Azera a few times a week. I never have a reception problem either on my end or on the receivers end unless I have the window down when driving. Then the receiver can't hear a word I say.

Maybe it is a phone to the car issue, maybe Droid works better with the Bluetooth, maybe it the system itself but most likely it might be the speaker of the position of the speaker. So far I haven't had a issue but just in case down the road I would like to hear what your dealer has to say about your problem.
 

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Discussion Starter · #11 ·
Update to Azera Bluetooth Call Quality Issues

My dealer, Brad Benson of South Brunswick, is great. My service manager called me this morning. He obtained permission from management to test several phones with Azeras on their lot. If they can duplicate the issue, they will escalate with Hyundai for engineering review. If they find no problem, they will conclude the issue is unique to my car. Then they will cannibalize all the parts again from a working Azera to install in my car.

I admit, I'm impressed. What more can I ask them to do? I'll report their findings when they get back to me.


I have Verzion and a Droid Phone and use the Bluetooth in my Azera a few times a week. I never have a reception problem either on my end or on the receivers end unless I have the window down when driving. Then the receiver can't hear a word I say.

Maybe it is a phone to the car issue, maybe Droid works better with the Bluetooth, maybe it the system itself but most likely it might be the speaker of the position of the speaker. So far I haven't had a issue but just in case down the road I would like to hear what your dealer has to say about your problem.
 

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Call Quality

Hello all :) We also have a call quality problem with or Azera. We had a 2011 Sonata prior and it had much better call quality. I too will post what the findings are as soon as we get it looked at. My original thought was the mic in the headliner. Also has anyone had a problem with the bluelink not picking up your voice ? Ours only works half the time. Does it use the same mic as the blutooth ?
 

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Yes it's the same mic
 

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My wife has a VzW iphone 4S and handsfree BT call from her new Azera (tech) sounds great to a Sprint 4S. Have not tried calling a land line.

Interesting that she made the test call with the phone in the house and she was in the garage. BT has a longer range than I would have thought.

Not sure if there is mic and volume control in the car but maybe there are some adjustments that may help. I suspect her's is set to default.
 

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Discussion Starter · #16 ·
Latest update. Brad Benson Hyundai says they did change the mic in my Azera when they changed the head-end and the bluetooth amplifier. No change in quality. Yesterday, they tested bluetooth quality in several Azeras on the lot. ALL HAD THE SAME POOR QUALITY. The service representative concluded "it is a characteristic of the car. In other words, live with it. I called the Service Manager for Brad Benson Hyundai. He said he would schedule an appointment with a Hyundai field electronics tech. This man is a specialist in the electronic systems and is the guy area dealers call to work on cars that they are unable to fix.

Since it appears the Bluetooth quality problem is a defect for 2013 Azera platform, I'm pushing hard for this issue to be escalated. I feel sad for new buyers. Who would ever assume that included features don't work? They will never know until they buy or lease the Azera and find it's too late.

To heypal16, my windows are always up and fan on low. The interior is as quiet as possible when I do calls.
 

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Discussion Starter · #17 ·
So far, the dealer hasn't followed through at all. The service manager promised to schedule an appointment with a Hyundai field tech to look at my car. Nothing. I called the dealer and can't even get him on the phone. Not sure of next steps.

My brother drives a two year old Toyota Camry Hybrid in Colorado. He says he gave up making calls from his Camry because the recipient of the call had difficulty understanding him. He either uses speakerphone on his smartphone or a bluetooth headset.

XSOLARA commented that several of his friends call him on bluetooth from cars and they all sound crappy. Maybe he is right, it's not something Hyundai can do anything about.

Nevertheless, some people I know say they have no problems with their cars. So I guess I'll have to test bluetooth on my next car before buying it.

This is an important feature for me, and as much as I like the Azera otherwise, I bought the Azera expecting to be completely hands-free when on frequent phone calls. I guess I'll wrap up the thread by saying this is my first, and last, Hyundai purchase. Since the problem is confirmed by the dealer in other Azeras, I consider the product defective, and Hyundai doesn't show much interest in pursuing the problem.

Thanks to all for responding.
 

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As far as I'm concerned phones should not be used when the car is in motion PERIOD
Your concentration should be on driving not personal or business transactions
 

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Discussion Starter · #19 ·
So far, the dealer replaced the mic, the radio/navigation head-end, and the bluetooth amplifier in the trunk. No improvement. The mechanic said my Verizon HTC One is on the supported list. Same behavior on other Azeras the dealer tested. The dealer said if a car comes back three times, the problem will be escalated to corporate. That was a week and a half ago. Just left a message with the dealer's service and parts director, and posted a tweet to @Hyundai. At wit's end. What I'm appalled by is the lack of urgency on Hyundai's part to address a problem replicated on multiple cars. I guess if it isn't a safety issue that would attract the government, they won't care until enough customers complain and they get bad press.

I'll update again if I get responses from the dealer and @Hyundai.
 

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So far, the dealer replaced the mic, the radio/navigation head-end, and the bluetooth amplifier in the trunk. No improvement. The mechanic said my Verizon HTC One is on the supported list. Same behavior on other Azeras the dealer tested. The dealer said if a car comes back three times, the problem will be escalated to corporate. That was a week and a half ago. Just left a message with the dealer's service and parts director, and posted a tweet to @Hyundai. At wit's end. What I'm appalled by is the lack of urgency on Hyundai's part to address a problem replicated on multiple cars. I guess if it isn't a safety issue that would attract the government, they won't care until enough customers complain and they get bad press.

I'll update again if I get responses from the dealer and @Hyundai.
Please keep us posted!!!
 
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