QUOTE (blueinasonata @ Aug 5 2010, 10:18 AM)
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I have a Indigo Blue Pearl it had rail dust and some scratches in clear coat. First the dealer had it buffed it made the rail dust spots worst. Second time in they clay bared the paint that made it look the best, Next time in for another PROBLEM a factory Rep looked at it and said there was a service bulletin on the paint that needed to be done, I didn't have a problem with the paint at that time but service said the Rep said to do IT! Now I have straight line and swirl scratches in the clear coat! They tell me now all their cars have scratches in the clear coat it's normal! Wish I had not let them touch the last time.I'll save the windshield, tranny and wheel alinement for another topic. Service Dept just called,guess I'll go pick it up one more time. :whistling:
What do you mean by "rail dust"? I'm not familiar with that term. When I purchased my Black SE, it had water spots all over it. The dealer claimed it was because it had been parked under an awning with a leaky rain gutter and water had spilled all over it. I specifically wanted a white SE for this **exact** reason because I learned my lesson back in 2003 when I purchased a black Elantra. I lived in the mountains at the time and the *first* time I washed it, I let it dry naturally and was left with perm water spots. The sales rep insisted there were no white SEs available anywhere within 500 miles and it would likely be a couple months before one came available. Granted black looks gorgeous when clean, but it's next to impossible to keep it that way.
I reluctantly settled for it the black one but insisted I would not drive it off the lot as long as it had the water spots. The sales rep said that he'd detailed cars for years before he got into sales and would personally take care of it. While I filled out the paper work, he went over every inch of the car and it looked stunning!
Then about 2 months later I began to notice *significant* swirl marks and fading of the clear coat in the center of the the hood and trunk. it almost looks like someone has gone over it with a very-fine grade sand paper. I had only used a power wash [NO brushes or sponges] and had one car wash before I noticed. There's no way the marks could have come from the car wash so I'm thinking the sales rep over-did-it when he buffed out the water spots and ruined the clear coat. Or is this more to do with a more common defect that you're referring to as being "normal"? If so this is ***TOTAL*** BS!!! I've owned several BMWs; some were more than 10 years old and there paint was incredible. I sure as **** wont stand for this kind of fading after only 2-3 months.
What are my options? Can this be polished out or am I destined to either wax the car every other week or just live with it? Please tell me there's a better option. Is it something that can be corrected by a good detailer or should I take it back to the dealer and complain? I've really enjoyed owning this car so far however, to me, this is a deal breaker.
