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Per Hyundai
We apologize for any inconvenience experienced with your clock not working. However, we appreciate the opportunity to assist.

Hyundai is aware of this concern and we are looking into it. While we are researching this concern, we would like to provide you with some basic steps that may correct the concerns you are currently experiencing.

· SD Card removal and re-insertion

o Make sure the vehicle is outside and receiving a good GPS signal. With the vehicle running and unit fully booted remove the SD card. Allow the error message SD Card Removed "Or Like Message" to appear. Once the message appears, press the Soft reset button located on the outside of the unit (may be hidden inside the SD card slot area). Allow the unit to fully reboot. Reinstall the SD card and allow the system to restart. Once restarted the date and time should return.

· Reset Button press

o You can do this by using a paper clip and pressing the reset button on your radio. Please refer to the vehicle's multimedia manual for accurate placement on your vehicle’s radio.

We have documented your inquiry as case number 16138992 and apologize for any inconvenience this might have caused.

Respectfully,

Hyundai Customer Care
(800) 633-5151
Monday-Friday 5:00 AM - 7:00 PM Pacific Time
Saturday and Sunday 6:00 AM - 3:30 PM Pacific Time
 
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