Hyundai Forums banner
1 - 5 of 5 Posts

·
Registered
Joined
·
3 Posts
Discussion Starter · #1 ·
Ordered a new Kona hybrid premium on 7th December and was told estimate of end of March for delivery. 17th January i emailed Hyundai customer services with my order number to get an update on if the timescale was going to plan. The reply was promising with my car currently in production. Please allow 2 weeks for production, 6-8 weeks for shipping. Your car is expected at the Dealership in March. Great i thought, started to get excited.Started monitoring what ships were loading at Ulsan and were arriving at Tilbury. 10th February after asking for a further update i received the news that my car was currently in the non plan stage and will go into production in 2 weeks time. Please allow a further 2 weeks production, 6 weeks for shipping and a further 2 weeks in Tilbury. How can the same person give me 2 DIFFERENT UPDATES? Got in touch with the Dealership and they didn't have any idea when the car would be delivered apart from the fact that they are expecting a delivery in the middle of April. Told them i am thinking of cancelling the order and buying a used car instead. They were astonished that i had been given the updates from Hyundai customer services and they will give me any updates every 3 weeks. Its not the waiting that bothers me so much as someone is not telling the truth and the lack of true information available for new car buyers. I do know about the chip shortages and i did do a lot of research before ordering and was prepared to wait but the false information given is appalling in this day and age of technology.
I await further updates whilst i ponder cancelling the order. Not good from Hyundai customer services.
 

·
Registered
2022 Tucson
Joined
·
28 Posts
Ordered a new Kona hybrid premium on 7th December and was told estimate of end of March for delivery. 17th January i emailed Hyundai customer services with my order number to get an update on if the timescale was going to plan. The reply was promising with my car currently in production. Please allow 2 weeks for production, 6-8 weeks for shipping. Your car is expected at the Dealership in March. Great i thought, started to get excited.Started monitoring what ships were loading at Ulsan and were arriving at Tilbury. 10th February after asking for a further update i received the news that my car was currently in the non plan stage and will go into production in 2 weeks time. Please allow a further 2 weeks production, 6 weeks for shipping and a further 2 weeks in Tilbury. How can the same person give me 2 DIFFERENT UPDATES? Got in touch with the Dealership and they didn't have any idea when the car would be delivered apart from the fact that they are expecting a delivery in the middle of April. Told them i am thinking of cancelling the order and buying a used car instead. They were astonished that i had been given the updates from Hyundai customer services and they will give me any updates every 3 weeks. Its not the waiting that bothers me so much as someone is not telling the truth and the lack of true information available for new car buyers. I do know about the chip shortages and i did do a lot of research before ordering and was prepared to wait but the false information given is appalling in this day and age of technology.
I await further updates whilst i ponder cancelling the order. Not good from Hyundai customer services.
I'd hang in there! I know it can be frustrating but its about the same everywhere.
 

·
Registered
Joined
·
3 Posts
Discussion Starter · #3 ·
I'd hang in there! I know it can be frustrating but its about the same everywhere.
i know, like i said i have done loads of research prior to ordering but to just get told 2 different updates from the same person, 3 weeks apart, is crazy and this was from Hyundai customer services themselves. The global pandemic and chip shortages doesn't alter the ability to pass along the correct information. Hyundai need to follow some other manufacturers and keep the customer informed with the latest up to date information. Or have they grown so big now that they feel that they don,t care? Going to try to get in touch with someone higher up the chain. I,M A PAIN IN THE BACKSIDE WHEN I GET PISSED ABOUT.
 

·
Registered
Joined
·
1 Posts
To know which dealer you are dealing with, go to the manufacturer's official website. There you will find a list of all official dealers. If the dealership is not on the list, it means that it is a gray one. Importantly, do not pay any money before you sign the sales contract. Do not sign the contract until you read and understand every clause. The contract terms should be unambiguous, clear, and consistent with what the manager tells you. If this is not the case, demand the exclusion from the contract of clauses that do not apply to you. I suggest you look at exotic cars for sale in Florida; they are always honest dealers; I have never been cheated.
 

·
Registered
Joined
·
1 Posts
i know, like i said i have done loads of research prior to ordering but to just get told 2 different updates from the same person, 3 weeks apart, is crazy and this was from Hyundai customer services themselves. The global pandemic and chip shortages doesn't alter the ability to pass along the correct information. Hyundai need to follow some other manufacturers and keep the customer informed with the latest up to date information. Or have they grown so big now that they feel that they don,t care? Going to try to get in touch with someone higher up the chain. I,M A PAIN IN THE BACKSIDE WHEN I GET PISSED ABOUT.
Hi
You have my sympathy. You won't get to speak to anyone with accurate information. As a dealer I can't give any accurate dates as our info changes daily. Forward a month, back a month. Models quoted with September date at ordering, now showing March.

I'm glad you got the info from customer service as you know now that it's not the dealer in he chain that are very poor, but the manufacturer.
 
1 - 5 of 5 Posts
Top