So here's my story. I have a 2011 Elantra which has engine trouble, that will take 2-4 weeks to fix. During this time, I have no transportation. My car is under warranty. Hyundai has a strict policy of NOT providing loaner/courtesy cars to your customer for THEIR defects. Rental per week cost $200+, so close to $1000/month. How can Hyundai leave their customer in the cold like that? This is really HORRIBLE customer service. Other manufactures like BMW, Honda and Toyota provides loaner cars when there's a defect in their cars.
This means for every Hyundai customer who bought a car and still under warranty, they have to foot their own bill for a rental. Due to this situation I am in, this will be my last time ever buying a Hyundai due to the poor customer service. I've talked to my friends and co-workers about this and they are appalled with this treatment. This should be publicized to auto news outlet everywhere to raise awareness so people will know what risk they are taking when they purchase a Hyundai.
Yes, I've already contacted Hyundai Canada, and that's exactly what they said.
This means for every Hyundai customer who bought a car and still under warranty, they have to foot their own bill for a rental. Due to this situation I am in, this will be my last time ever buying a Hyundai due to the poor customer service. I've talked to my friends and co-workers about this and they are appalled with this treatment. This should be publicized to auto news outlet everywhere to raise awareness so people will know what risk they are taking when they purchase a Hyundai.
Yes, I've already contacted Hyundai Canada, and that's exactly what they said.