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Discussion Starter #1
What experiences have folks had buying Hyundai parts direct from/with KORAPS dot com?

Reliable?

Parts New?

Parts OEM Hyundai?

Shipping practices?

Return issues?

Discontinued parts on order promptly credited?

Turn-around time from order to shipment?

How is their communication on orders? On shipping tracking #s? On issues? On questions?

Other insights or advice?

Problems you encountered that weren't handled or were drawn out/delayed in resolution?

Thanks.
 

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Discussion Starter #3
Well, placed a significant order. Will report as it unfolds. Will explain their process too.
 

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Discussion Starter #4
Well, time for the results - as actually experienced. Your experiences may differ.

Placed identical, large orders with FG and K. FG is stateside. K is in SK.

Both showed the parts on their web site.

Both accepted the order.

FG later cancelled the order. FG did not send any cancellation email. The order on the site said there would be email. Had no knowledge cancellation had occurred. Spotted the cancellation on their site days later while seeking shipping tracking information. Requests for explanation went unanswered. Requests for refund went unanswered. Third party got involved. Then, refund occurred. But, still took time. Weeks ordeal. Zero communication.

K processed the order. They immediately advised that it would take time to obtain the parts. Then, also immediately, they advised it would take more than 1 week to obtain the parts. Shipping time was beyond that, of course. They provided tracking # email when boxes shipped, along with shipment tracking web link. Shipped on a Monday, arrived in states on a Tuesday, in-hand Tuesday (or Wed) - I think it was a Tues. Timezone enabled "next day arrival" after previous day's shipment. Nice.

All parts (with 1 exception) were new. All parts were genuine, OEM Hyundai. K also indicated the parts were new Hyundai prior to ordering. They were. Nearly all parts were in their sealed boxes and bags. Some were in zip locks with printed stickers in the bags.


So, with that, I'll answer my original questions.

What experiences have folks had buying Hyundai parts direct from/with KORAPS dot com?
Experience was positive, provided one can afford to wait and is willing to pay more (total) than FG (as explained below). The parts arrived around 1 month after the order. Communication was good before the order. Communication of the order was immediate. Communication of them needing extra time to receive the parts was immediate. Again, as above, additional communication of them needing even more time to receive the parts was prompt, though that "duration" was appreciably longer than specified. (I was okay with that second "extension" email, but a more precise ETA should have been forthcoming or at least updated.) Don't recall communication during the wait time (some overseas businesses' web sites update to indicate their receipt of the parts). Thus, didn't know "progress." Communication of parts not available was good, but did take some time. Communication of pending refund for non-available parts was good. Communication was good when the order shipped. Refund for non-available parts was provided without having to request that - on THIS order (see "Updates" below). Also, a couple of identical part #s - as has happened through regular dealers here before - arrived with slight variation in the parts, as though there was a production change or logistics/warehousing anomaly or quality control problem. In one case, the duplicate part could not work/not fit. Communication to them about the identical part # deltas was promptly responded. Refund was offered. But, refund did not occur. Refund would have been small amount, but should have occurred. As it happens, the parts in question were in their own sealed bags … and obviously - visually - different from each other. Finally, K's prices of nearly all parts were less than FG, per part. There may have been 3 to 4 or 5 parts slightly more expensive, but not much. But, shipping was much higher than FG. Net: K was more expensive for the order with shipping being more than the parts; whereas, FG's shipping was 28% of parts cost.

Reliable?
Overall, fairly reliable. All parts were new. All parts were genuine Hyundai. Most parts were in their original sealed boxes or bags. Only one part arrived not new - or, if it was new, was (very) old new stock - and was rusty and possibly used (though that has occurred with dealers' stock here before also … but is easily rectified with the dealers being just down the street). As with the couple of identical part #s arriving differently, a refund was offered for the rusty part, but the refund was not provided. Again, this was a small amount. But, should have been refunded since parts were declared as new - in advance - and since this rusty part wasn't new (and wouldn't have gone on the car in its rusty state). Finally, here, K seemed diligent in their processing and handling and protective shipping of the order. I WOULD HAVE rated them as 100%! IF they had fulfilled the refund offer on the smaller parts issues. Because of that, because there were a couple of those issues, I'd rate them at ~85% reliable - just my experiences, yours may differ. Solid B to B+. Note: but, see "Updates" on reliability below.

Parts New?
Oh, yes. See 1 exception above.

Parts OEM Hyundai?
Oh, yes. Even the 1 rusty part was Hyundai.

Shipping practices?
This is interesting. The shipping began with standard air, then changed to EMS, then changed to UPS. But, ultimately shipped EMS. As a result, some of the extra shipping charge was refunded. Did not have to request this. They took care of this on their own. Nice. But, even with EMS (as opposed to UPS), once departing there, the boxes were in hand next day or 2 days later. Also, see "Updates" below. Finally, here, shipping was expensive. Worth noting. And, it was more expensive than previous FG shipments that also shipped from SK.

Return issues?
Fortunately, they did not require the rusty part nor the different identical part #s to be shipped back (one Japanese place once shipped a brand new genuine OEM part missing a component, and, even with picture proof, would not rectify the issue without the buyer having to pay to ship the part back and requiring dealer-install-failure-reporting first … with no assurance the correct part then would be re-shipped). Here, the refund for the rusty part and the different identical part #s was offered but not provided. Small amounts, but should have been refunded … the issues simply should have been closed out that way.

Discontinued parts on order promptly credited?
Yes. But, see "Updates" below.

Turn-around time from order to shipment?
Be prepared to wait, if ordering for an older vehicle.

How is their communication on orders? On shipping tracking #s? On issues? On questions?
Order communication was great. Tracking communication was great. But, see "Updates" below. Issues communication was good (but, again, small refunds offered didn't materialize). Questions communication was good.

Other insights or advice?
Timezone difference didn't seem to be much of a factor. Responses to emails were same 24-hour period, generally. Usually, same person. Also, packaging was good. All parts except 2 were well packaged and protected. Those 2 were metal, and rubbed against each other in transit. They would have done this to save shipping, as the parts were large; but, the nature of those parts is such they should have been buffered from one another; touch-up of the parts will be needed before they go on.

Problems you encountered that weren't handled or were drawn out/delayed in resolution?
Problems seemed to be managed okay and timely. They knew they needed time on the order and apprised of same. They knew they needed to provide refund of non-available parts, and did. But, see "Updates" below. They acknowledged differences in identical part #s and offered refund (but that didn't end up occurring). The 1 rusty part was acknowledged with refund offer (but didn't end up occurring either).


Additional information and Updates:

Made several other orders since. Much smaller orders. Parts that arrived were new, genuine Hyundai. Sealed boxes and bags. Communication was good. Prices less than FG, but shipping appreciable/more. Tracking #s were provided on the other orders. BUT, for some reason, never got the tracking # for the latest order; the parts just showed up; didn't think they had shipped yet. Hmmm, speaks to reliability/consistency.

Web site does not show shipping tracking #s for any of the orders.

Web site may not show your payments, depending upon how the order gets placed. It may show zero. Turned out not be an issue, but it would be nice to be aware of that before ordering. Hence, passing this along.

They do field inquiries for parts not listed and respond - promptly - via a mail system in their web site. I think separate personal emails don't arrive, so you have to check back on the web site in that mail system; then, there is a link to buy the part if it is available. But, this gets confusing if an order is "in the queue" because the inquired parts don't get added to the queued order/cart. Had to ask for those parts to be added to the order. Then, there's no record in the system of the added parts. So, that has to be "managed" with email outside their system and via payment notes.

Also, when placing an order in the cart, you need to first accept their cookies and site rules or the order can (did) disappear. And, they can not bring it back. Thus, had to re-submit the entire large order.

Also, placed an order at night, waited for the inquired parts to be responded to, and then the order was gone - that is, the cart went empty. (Cookies were not cleared.) So, recommend not keeping an order in the cart overnight.

Also, I mentioned above an update on discontinued parts. On some of the subsequent orders, parts were not available and notification was provided with refund promised. The refund did occur, but it took over a week, and "may have been" time-aligned with the shipment. Not knowing if the refund was actually going to occur was of concern, coming off the original large order where the small refunds were offered but not provided. But, THIS refund did occur (finally).

Also, one part with multiple quantities on one of the subsequent orders was not delivered and NOT disclosed as unavailable. (To the contrary, it was verified as available via their mail system and then not shipped and then not available.) Thus, no email refund notification occurred for this instance. That issue is outstanding at this time, though I suspect it will resolve. If it doesn't resolve, though, this would form a trend of small items not being refunded. If it doesn't resolve, the above reliability rating would drop. I couldn't sustain an 85% for others, knowing, THEN, multiple refunds due didn't/don't occur. Will update this as appropriate. Probably be okay on this one. But, we'll see ...

Finally, it appears the web site has requests for information that are not digitally secure (not https). Account creation. Order placement. Perhaps a third area. But, an account can be created without complete real identifying information. But, as some point, that has to be provided. It appears non-secure, digitally.

Hope all these experiences help others.
 

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Great follow up details. Four Green does sometimes ship from SK as well for some stuff.

Always more money from SK but actually fast in my experience for a few items I ordered.

Nice to have other options when dealer gets too aggressive on pricing yet you want OEM quality.
 

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Discussion Starter #6
Forgot to mention one other aspect of the experience: multiple quantities were ordered of certain parts; in some cases, less than full quantities were shipped; in one case, zero were shipped; refund occurred (without having to ask); BUT, subsequently, saw on the web site that the parts (other than the zero-shipped one) appeared to remain available; hence, on a subsequent order, (re-)ordered the quantities not shipped on the first large order; they arrived! Not sure why they didn't ship with the initial large order, especially since it took ~1 month for that.

So, this was another component to the reliability experienced.

But, at least good to know that nearly all parts listed on the web site - ultimately - were obtainable. Of course, that cost(s) more because the follow-up shipping is more (than when the parts were simply added to the initial order). Getting a new order shipped is more costly from the get-go.

One more thing of which to be aware.
 

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Discussion Starter #7
Loop closure: the other ordered parts that proved to be unavailable, in post #4 3rd-to-last paragraph (in that "Updates" section), did get refunded. But, had to follow-up on that. It then was immediate (and correct). (Appears that refund would not have occurred otherwise.) Thus, each part across all the orders that turned out to unavailable, did get refunded, all automatically except this one requiring reach-out. The rusty (used?) part and the "different" "same part #" parts didn't. Overall, though, K has been good to work with and responsive and they have come through well, and I will order from them again. Too many FG issues over time … promises unfulfilled … lack of comms … delays … games … information owed … third party involvements … so, no longer first choice … and won't buy direct from them anymore (only through Ebay and only when other options empty).
 

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Discussion Starter #9
I don't know, unfortunately. I didn't see any option for that on the web site during all the orders. And, I just re-checked.

The web site is not sophisticated (compared to others). Minimum functionality. Mainly, a #-look-up, part-cost-retrieval, country-destination-selector, shipping-cost-calculator, cart-populating app, with adjunct basic bulletin board messaging. Division of total shipping cost and total parts cost isn't enumerated; just gross cost. Tracking #s not provided (on the site) on the orders. No ability to request a parts inquiry via the BBS of a part # that doesn't show up via the look-up (do that via personal email). No VIN-specific entry field, per se.

Having said this, they may be able to use a VIN, via personal email to them.

Concur on the VIN criticality, especially over time. Have even needed the actual production "day" numerous times.

So, with the above said on the web site in answering the VIN question, I should just repeat: K earned the business. After approximately the same # of orders from K and FG (over time), there were, seemingly, every-other-order issues and frustrations with FG. Even caught them altering - increasing - a pre-listed Ebay part cost immediately after they cancelled a direct order which included the part … where the cancelled order had zero email, zero communication, protracted refund. With K, at least so far, there have been no significant issues. Nothing like the FG experiences.
 
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