[cagilber]

Had the windows tinted at my dealership 1 week after I bought it. Then a week later had to take it back to have one of the rear windows re-tinted because the tint bubbled on the bottom. While having the rear window re-tinted the tint guy damaged the interior door trim with what I guess was a razor blade or something else he was using. He failed to mention it and I didn't notice until a few days later. Today I took it into the dealership and had my salesman look at it and he was visually upset, but wanted me to bring it back on Thursday so the tint guy can see it and explain himself.

I didn't have much time to talk to the salesman, but if the tint guy claims it's not his fault should the dealership be responsible for paying for the repair since they contract this guy to tint?



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[glenn716]

OMG ... you can see that the tint guy melted the platic/rubber around the door with a heat gun trying to fix the bubbles that you mentioned from the first tint. This is totally their responsibility. You paid Hyundai for the work and they contracted out. Hyundai should replace your door (or fix if it can be done) and they should go after the tint guy for any damages after that. No question this was done during the tint process. Good luck.

 

[lovemysantafe]

Oh dude I'd be livid if that happened to my new car. That is 100% their responsibility, financially and otherwise, to put right. It doesn't speak highly of the tint guy though because it's clear he probably tried to skirt around it, hoping you wouldn't notice.

 

[cagilber]

QUOTE (glenn716 @ Aug 16 2010, 05:42 PM) index.php?act=findpost&pid=349788

OMG ... you can see that the tint guy melted the platic/rubber around the door with a heat gun trying to fix the bubbles that you mentioned from the first tint.

I'm not sure if it's actually melted because he peeled the bad tint off first thing without trying to fix the bubbles. (which were from the window sticker glue that he failed to remove). Hopefully the salesman is still on my side when it comes to getting it fixed on Thursday. I really don't want to have to remind him that I haven't filled out this "Hyundai survey" that he mentioned I would be getting after I purchased the car (guess it has something to do with his pay/bonus).

The tint guy did ask me something rather weird when I was leaving. He said "do you have kids that ride back here or are you riding solo most of the time?" I replied with solo and he ended the converstation...who knows.

 

[Jetbert]

DEALER, DEALER, DEALER.................did I say dealer. When I had my own business a worker put a foot thru the ceiling of a customer's home. I (the company)paid for the complete repair of the ceiling. The dealer may have sub-contracted the work out and it is their responsibility to assume all liability for the repair. It is their problem to go after the sub-contractor.