Well in this case it appears it began and maybe ended with the service advisor, so I can think of 2 reasons regards the response :That's true but, it shouldn't be a surprise that Hyundai lied about having no oil, they did the same thing in the whole 2011-2012 Sonata engine situation before it became a recall.
- Most service writers these days are partly comped via commissions on services sold, warranty work likely no commission, whereas selling an unknowing and worse still trusting customer a engine repair job can be a fat boost to the paycheck.
- More likely though some people (self esteem issues ?) in these positions crave more power and feel if they somehow put fear in the customer this creates a position of power/control.
Either way bad response. Now some will soon complain to mod about my post being off subject so I am done !