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Discussion Starter #1
So I took my car in today after noticing the brake pedal was pulsating when I would step on the brake. Past experience has led me to think this was warped rotors. I was also concerned about the brake pads given the car is at 56,000 miles.

The dealership found the front brake rotors were out of round. They offered to resurface the rotors for $275. In addition, they noticed my brake pads are down to 30% left and I could have both rotors and the pads replaced for $550. I talked him down to $500 which even still felt a little high given my past experience with other vehicles.

I also pointed out in the warranty statement that allegedly states the front brake rotors are covered until five years or 60,000 miles. The dealer did not believe me, but I showed them nevertheless that it would appear the rotors are covered as per: http://www.amdmaddness.com/sonata/tsb/warranty.pdf

See Page 14

The dealer mentioned that rotors, like the brake pads, are only covered for the first 12,000 miles and are considered wearable items. I can believe that, although perhaps I am a little confused why the warranty doesn't expressly state that the rotors are wearable items. The dealer further explained that most likely I caused the damage to the rotors and therefore the warranty would not apply.

This didn't make a lot of sense, so I'm wondering if others have similar experiences when bringing up the warranty on rotors. I don't mind paying to have both the rotors and pads replaced, as I've always done for cars in the past, but I want to make sure I'm not missing out on anything warranty wise.

By the way, I called another dealer and they would do the work of replacing the rotors and pads on the front axle for $360. I've also searched for similar threads on this forum to no avail (disclaimer).

Thank you.
 

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I don't know about the warranty side of the question but my Hyundai dealership with change front pads and resurface rotors for $217 out the door so your price is WAY high, at least here in the Phoenix area. Perhaps check local shops instead of the dealership?
 

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First step, tell the dealer to **** off and eat **** mother *****! 2nd, stay away from Hyundai rotors. Go to autopartswarehouse.com and buy rotors and pads there. I bought EBC rotors NEW for $59.00 a piece, well the price has gone up for those. I bought a high quality set of Akebono pads for $70.00 bucks. Even with hard braking and near 20k on these rotors/pads, they are doing GREAT. No pulsating, excellent stopping performance.
 

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I would say it is fairly conclusive that the rotors are covered, as a bare minimum, for machining as necessary. Pads probably not.

The reason he doesn't want to honor the warranty is obvious - Those quotes for machining a rotor are out of sight - Nowadays, they cut them down on the car, and it's a nickel and dime job.

In short he makes more bucks on the rotors by billing you instead of the factory. And perhaps he is alleging some sort of abuse on your part for justifying this. But, how can he prove it? No way.

I would walk down the hall to the general manager's office or the sales office and talk to them.

In any organization, the service dept is usually a distant second in the pecking order when it comes to authority in this sort of dispute.

And, I hate to say it, but in my experience, service managers are basically low-lifes who delight in screwing people on something like this.
 

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Discussion Starter #6
Thanks for the replies. I've had issues with this particular dealer in the past. They seem to be overpriced for most services, except oil changes. Parts are generally sold at above list price (I keep catching them on this piece now that many dealers allow access to their inventory online). Unfortunately this dealer is technically the most convenient location. So now, I have to drive to a dealer further away for a second opinion.

By the way, they also recommended that the cabin filter and the engine air filter be replaced. The glove box was locked at the time so I suspect they didn't even look at the cabin filter. The engine air filter was replaced last year. They wanted additional $50 for each above.

I'll see with the other dealer says about the warranty and the rotors. I would hope they at least machine the rotors correctly and not charge for that. The pads are wearable items that I would have no issues paying for.
 

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QUOTE (bakshi6 @ Jun 8 2010, 05:13 PM) index.php?act=findpost&pid=330977
The engine air filter was replaced last year. They wanted additional $50 for each above.
Yeah, you need to change those filters. But $50 a piece??? Why don't you do yourself a favor and learn how to change those yourself? It's pretty easy. You can probably get those filters for $10 each.
 

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Discussion Starter #8
I usually change the filters on my own. But I have to buy the part from another dealer or risk paying over the list price significantly!
 

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QUOTE (Big B @ Jun 8 2010, 01:34 PM) index.php?act=findpost&pid=330941
First step, tell the dealer to **** off and eat **** mother *****! 2nd, stay away from Hyundai rotors. Go to autopartswarehouse.com and buy rotors and pads there. I bought EBC rotors NEW for $59.00 a piece, well the price has gone up for those. I bought a high quality set of Akebono pads for $70.00 bucks. Even with hard braking and near 20k on these rotors/pads, they are doing GREAT. No pulsating, excellent stopping performance.
I'm grateful the filter saved us from a full onslaught of potty mouth. However, it doesn't
doesn't take much imagination to figure out what you said there. Let's try to keep it a little
more family friendly, shall we? I thought I was reading the script for Casino for a moment. :liebe011:
 

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First step, tell the dealer to **** off and eat **** mother *****!

I'll translate:

First step, tell the dealer to bake off, and eat cake mother dearest!


Mmmmmm cake.......
 

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Time to find a new dealer, no mater how you choose to express it. :harhar:
 

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Discussion Starter #12
I don't like to burn bridges so I just left it as I'll call back to make an appt when I'm ready.

Of course, I won't be calling back for this at least.

Maybe just oil changes every now and then.
 

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Discussion Starter #13
QUOTE (MiamiLX @ Jun 8 2010, 02:28 PM) index.php?act=findpost&pid=330939
This guy got it done for $15 a Rotor! I had to search way back from two days ago. The Rotors are covered under the 5/60 Warranty

for Manufacturer defects, not meeting spec!
http://www.hyundai-forums.com/t49274-haven...g-some-help.htm


Miami, I read the warranty bit and it says to meet spec. Are they saying I should have no issues with the rotors until 60k? The way I read it, if I'm having problems and I didn't abuse the rotors, the dealer, in theory, should re-surface or replace the rotors.

This is unlike the brake pads, which is considered a wearable part and that is expressly stated in the manual.
 

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QUOTE (bakshi6 @ Jun 9 2010, 07:40 AM) index.php?act=findpost&pid=331217
Miami, I read the warranty bit and it says to meet spec. Are they saying I should have no issues with the rotors until 60k? The way I read it, if I'm having problems and I didn't abuse the rotors, the dealer, in theory, should re-surface or replace the rotors.

This is unlike the brake pads, which is considered a wearable part and that is expressly stated in the manual.
That is the way I read it too, and we just had a retired Retired Federal Attorney concur. That is one of the reasons

I printed out both the 5 and 10 Year coverage, as Dealers can be reluctant to fix Warranty items
 

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They are gonna tell you right off that you overheated the brakes and caused those rotors to warp....
 

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Discussion Starter #16
Thanks.

I have an appt at another dealer; I will update the thread with what they say. Hopefully they don't act like the first dealer I went to!
 

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Discussion Starter #18
I don't overheat the brakes. If I did, hopefully they can prove that.

Perhaps I should get slotted rotors anyhow? :)
 

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My experience is that rotors are usually damaged by hosing them them with water when they are very hot. The kids with the power impact wrenches can do a pretty good number too.
 

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Discussion Starter #20
In theory, an automatic car wash could do the same I suppose (spraying water on hot rotors). Thank god I had wash usually and only wash it when it hasn't been driven!
 
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