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Discussion Starter · #1 ·
Since its release in March 2008, the Hyundai R&D team have spent the past 2.5 years redeveloping the 'secret unit' called the headlamp adjuster switch. The 'Tefal' brains and boffins at Hyundai ( all wearing white coats ) have been pulled of such projects as ' The space command VVT 1.2 hyper engine ' and ' The self service computer guided petrol usage control '. All very technically advanced projects that require the combined brain power of Einstein and Prof Hawkins.

Yes folks, the switch contained such mastery, that only 'Merlin the Magician' could understand it's magical powers.

So my fair haired i10 chums, what technological advances have we waited 2.5 years for that would make this switch work where all others have failed ?


I'll let you into a little secret < come closer >



My car went into dealer
Dealer fitted switch
I drove home from dealer.



While the headlamp motors went ' whirl, buzz, whirl, buzz ' .



It brings a complete new meaning to the word. ' Back to the drawing board "



Please remind me NEVER to get on a plane whose switchgear and controls are designed or made by Hyundai. What have they been doing for 2.5 years ?
 

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QUOTE (Banana Fritter @ Sep 12 2010, 04:07 PM) index.php?act=findpost&pid=355826
snip
My car went into dealer
Dealer fitted switch
I drove home from dealer.

While the headlamp motors went ' whirl, buzz, whirl, buzz ' .
It brings a complete new meaning to the word. ' Back to the drawing board "
snip

I take it the publicised 'fix' did not work then :whistling: so their press department must have been telling 'pork pies' ? :eek:
 

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While on holiday last week my headlight motor started whirring.
This is the first time I have noticed it happen, I turned the switch down from 3 to1 and it stopped the whirring noise.
I have not had it happen since then.
This is a 10 plate with 3000 miles on the clock.
 

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Discussion Starter · #4 ·
QUOTE (Steve_W @ Sep 13 2010, 04:49 PM) index.php?act=findpost&pid=355997
I take it the publicised 'fix' did not work then :whistling: so their press department must have been telling 'pork pies' ? :eek:
I wouldn't go as far to say Hyundai have a specialist propaganda team. But two years plus to correct a simple fault.

My dealer may have well refitted the original switch, but past history of Hyundai's record with this problem ( ie they've claimed fix's in the past ) tells me they need to outsource this modification to BAE or even NASA.
 

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Having lived with the whirring for 10 months on and off, I have concluded the only fix is for me to disconnect the wire from the back of the switch. Afterall, even if the switch was replaced and it stopped the whirring - I would probably never move it from 0.

So why not set it to 0 to get the correct alignment, then pull the wire from the back. That ought to stop the whirring!
 

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Discussion Starter · #6 ·
QUOTE (Mr Ed @ Sep 14 2010, 01:38 PM) index.php?act=findpost&pid=356197
Having lived with the whirring for 10 months on and off, I have concluded the only fix is for me to disconnect the wire from the back of the switch. Afterall, even if the switch was replaced and it stopped the whirring - I would probably never move it from 0.

So why not set it to 0 to get the correct alignment, then pull the wire from the back. That ought to stop the whirring!

I do ( or would ) actually use it. Although it wasn't the 'unique selling point of the car ', it was something I took into consideration. I'm often the family taxi driver and having two 12 stone plus adults in the back often means I'm lighting up the sky for British Airways. I need the variability this function would offer to avoid blinding other road users and/or seeing where I'm going on rural lanes. All my previous cars were fitted with adjustable headlamp motors for the same reason.


But I digress. I paid for the feature and I dam.n well want it ( stamps feet ). But even more concerning is Hyundai's lack of engineering skills to make the widget work in the first place !
 

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Got my I10 on May 7th this year and the headlight switch is rubbish. The motors fire off all the time and both sides run at different speeds. Contacted Richmond Hyundai Southampton. When the service department decide to answer the phone i explained the problem and was informed that it was a known fault with these cars and all they could do was disconnect the lights level them and leave it till they get a "fix" from Hyundai. Told them in not so many words that I would no accept this and under the sale of goods act I would reject the car as not fit for thr purpose for which it was sold and that I would seek legal advice over this matter. I then hung up the call. Then the service department decided to harrass me by ringing my mobile number 8 times in all (every time i rejected the call). Going to pop into the show room tommorow and tell hen I will contact my credit card company and dispute the £1000 i put on my credit card until the lights are fixed to full working order.
 

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:whistling: In the local dealership today I enquired if there was now a fix for the headlight problem that had been annoying i10 owners everywhere. YES came the reply we now have a NEW SWITCH sir. Right I said I'll have one as mine has started playing up, The gentleman behind the desk then produced a clipboard with shedloads of papers attached, you will have to join the queue sir as we are awaiting stocks for the new switches, we will put you on the list and inform you when it is available for fitment! Nothing is ever that simple is it I thought to myself, why don't Hyundai ship bucket loads of the **** switches to all the dealerships, which might go some way to placating frustrated owners who have been putting up with the problem for months!! C'est la vie!
 

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Discussion Starter · #9 ·
QUOTE (mervyn2323 @ Sep 16 2010, 11:46 AM) index.php?act=findpost&pid=356587
we are awaiting stocks for the new switches

That might explain why I had the mystical non-existent one fitted. Perhaps my dealer's nominated spanner monkey jumped into ' The official Hyundai ' time machine, found himself in Dec 2010, collected the switch, then returned to Sep 2010 and fitted the wonderous all seeing mechanical implant into my i10.

I really must suggest they use this time machine to learn the fundamental basics of 'customer service'. By the time I get a working switch, the car headlamps would have worn out.
If Hyundai was in charge of a kids birthday party, the poor buggers would have starved to death, caught dysentery and become orphans within the space of 23 minutes.

I like the i10, I dislike the rearward facing non-existent customer services that Hyundai dont offer. Perhaps UK Hyundai's CEO should take a leaf out of Chung Sung-eun's book and resign :



The top executive at Kia Motors has resigned following the recall of some 100,000 cars worldwide for a wiring defect.

Chung Sung-eun, vice chairman and chief executive of South Korea's second largest automaker, quit Friday, according to company spokesman Michael Choo.

"His resignation comes in the light of the recent global recall issued by Kia Motors," Choo said, without elaborating.

Kia is the sister company to Hyundai Motor. Together they form Hyundai Kia Automotive Group, the world's fifth largest auto company.

Chung's decision to resign contrasts with the management decisions made at Japan's No. 1 automaker, Toyota Motor &#153;, which saw its reputation for quality and safety wither in recent months after recalls of about 10 million cars worldwide to fix an array of problems, mostly related to unintended acceleration.




http://www.dailyfinance.com/story/autos/ce...calls/19623680/
 

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Contacted Hyundai Customer services and was informed that a "fix" was avalable. Car now booked into Richmond Southampton on Tues morning to have the new switch fitted. Will keep u posted
 

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Discussion Starter · #11 ·
QUOTE (sotonscotty @ Sep 19 2010, 06:58 AM) index.php?act=findpost&pid=357166
Contacted Hyundai Customer services and was informed that a "fix" was avalable. Car now booked into Richmond Southampton on Tues morning to have the new switch fitted. Will keep u posted

I was supposed to have had the August 2010 version of the fix fitted. Although not a gambling man, I will accept there is a 50:50 chance that the switch has not been modified or I got John Smith <strike>Master Mechanic and first in his year for ending every sentence with ennit</strike> who fitted the old one back in whilst being pre-occupied about missing his allotted time on Facebook.
 

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QUOTE (sotonscotty @ Sep 19 2010, 07:58 AM) index.php?act=findpost&pid=357166
Contacted Hyundai Customer services and was informed that a "fix" was avalable. Car now booked into Richmond Southampton on Tues morning to have the new switch fitted. Will keep u posted
well dropped the car in yesterday at 8.00 am and picked it back up at 8.20 am "fixed". well lets just say at the moment it seems to be fixed. It does make a different noise when u ajust the headlights and they only move when you ajust the switch so have lost the auto ajust feature for the time being
 

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Discussion Starter · #13 ·
QUOTE (sotonscotty @ Sep 22 2010, 03:00 AM) index.php?act=findpost&pid=357882
they only move when you ajust the switch so have lost the auto ajust feature for the time being

They are manual only, there is no auto level.


That was the first exuse they rolled out two years ago. Yes sir, that noise is the motors auto adjusting the headlamp level. The switch presets the level in four positions, there is no circuit (Inclinometer level sensor )that keeps it in the choosen position.
 

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QUOTE (Banana Fritter @ Sep 22 2010, 02:26 PM) index.php?act=findpost&pid=357983
They are manual only, there is no auto level.


That was the first exuse they rolled out two years ago. Yes sir, that noise is the motors auto adjusting the headlamp level. The switch presets the level in four positions, there is no circuit (Inclinometer level sensor )that keeps it in the choosen position.
i know that the car does not have auto level headlights It is a running joke about the headlight switch
 

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I had my headlamp levelling switch 'fix' carried out by my supplying dealer, Autoworld Hyundai, Chesterfield, last wednesday, and so far, all is well (Says he, fingers firmly crossed!). Two days later, I had the 2nd year (22500 mile) service done at my local village garage, using all genuine Hyundai parts,- Main dealer wanted £365, local garage's bill, a few pence over £200 including VAT....RESULT!
LC.
 

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Same fault here, i10 with the whirr whirr whirr clunk problem.

I also noticed that spraying contact cleaner at it (if need be by drilling a micro-hole with a very small soldering iron) seems to help in the short term.
Is it related to a bad sensor maybe?
 
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