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That's what my service advisor said. But like I mention, its a territory of US. My car was purchase under US territory, with US Dollars under US laws. You know what I mean. Hopefully they agree to fix that. But it's been 6 days without a final response.(Florida without a car its expensive) daily rental its not cheap. If any other forum reader happen to have similar situation in the past, comments will be appreciated.
As I said - it is a US Territory, but it is not part of the USA - and it is administered by two different Hyundai corporate divisions.

IANAL - but I think if you need a legal leg to stand on, you have it in that they honored the non-PT part of the warranty while that was in effect. IMHO, either they should have initially said "This is a PR car, and we can't honor the warranty on it", or since they honored the non-PT warranty, the PT should be covered also ...
 

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Replacement Engine Warranty

I have a 2013 Santa Fe Sport 2.0T that blew up on itself. They are unsure at this point what exactly happened but there was a fair amount of metal shavings in the crankcase. Anyways they are replacing the engine since it's covered under warranty.

I asked them about the warranty on this new engine and they said that it would only be covered under the remainder of the original 10yr/100k warranty. That doesn't seem right to me, if the engine they put in the car originally would have been covered for 10 years and 100k miles, why would this replacement engine only be covered for a little less than 6 years and 60k miles?
 

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I have a 2013 Santa Fe Sport 2.0T that blew up on itself. They are unsure at this point what exactly happened but there was a fair amount of metal shavings in the crankcase. Anyways they are replacing the engine since it's covered under warranty.

I asked them about the warranty on this new engine and they said that it would only be covered under the remainder of the original 10yr/100k warranty. That doesn't seem right to me, if the engine they put in the car originally would have been covered for 10 years and 100k miles, why would this replacement engine only be covered for a little less than 6 years and 60k miles?
That is typical in automotive warranties. The original PT is warranted for 10-years and 100K miles (USA). Replacement parts are usually warranted for the remainder of the original warranty or 12-months/12K miles, whichever is longer. (Not quite that, the shorter of 12-months or 12K miles IF either of those is longer than the remaining PT warranty.)

Doesn't apply to Hyundai, but you also have to watch out for Lifetime parts warranties - that can mean either:

  • The expected service life of the part - (i.e. Garmin map updates are lifetime, but the units from 10-15 years ago can't read the latest map formats and they don't offer map formats for them, so no updates.
  • The lifetime of the original purchaser.
  • Forever - but only for the original part, the replacement might have NO warranty.
  • Forever, and all replacements are warranted forever - assuming the company doesn't go bankrupt.
 

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My Elantra now has 36,000 miles. The engine splash guard is loose and rattles. I took it to the dealer, Napleton River Oaks in Illinois, and they said it was not covered under warranty. They called it a "wear item". I'm pretty sure it's not in the same category as wiper blades but I wasn't in the mood to argue. Am I right?
My 2016 Elantra had less than 10,000 when the splash guard became loose. The screw clamps were falling off and I was travelling when the splash guard came down. I was on the highway, had to get off. The splash guard got caught under the car. Hyundai denies it is possible. I had to pay to replace it.

Hyundai also denies the noise my wipers make, denies the interior panels are coming off.... I have a huge list. Problem is that Hyundai has an arbitration agreement. I am in the process of filing a lemon law case. It is SO irritating! What good is a warranty if everything is N OT covered
 

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****Update abuot my case*******
Today it's a happy day folks. I got my Santa Fe back...About a month ago the engine was making a bad knocking sound on acceleration. I take the car to service and they told me that the engine has a faulty main bearing that has come apart. At first, they don't want to cover it because I purchase the car in PR. After a couple of calls to important people, and fighting for my rights to have an honest and detailed answer from a guy from corporate at Hyundai Motor Co and Hyundai PR to push the issue and they finally approved the repairs. I still love My Hyundai after all this nonsense but also I want to give a heads up to anyone planning to move to the states. If you purchase any car brand in Puerto Rico not only Hyundai make sure you have your warranty coverage in writing and a document showing you're the original owner. Otherwise you will have a **** of a fight to make any warranty specialist to help you with a big claim like that because a tiny little detail. The vin's assign for cars delivered to PR are not process like the ones in the US Mainland. It’s the same coverage 10/100k powertrain warranty but thy have to request an approval documents from Hyundai *Sojitz de PR" The warranty in PR it’s the same as US but the claim process its different when you export the vehicle outside Puerto Rico. They didn’t take into a consideration that the Island is a US Territory. If someone else have this issue, feel free to send me a PM and I will help you.
****
 

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:grin2:That the same thing they told me, I still have 20k hopefully its enough time to run and make sure its good!!! What model it your. 2.0T. I see a couple of comments out there about this, but It seems to me that we have the very same issue. Good luck with that buddy.
 

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I have a question for anyone that might know as far as what Hyundai actually typically REQUIRES as far as DIY maintenance. Somewhat in order from worst to best:

  • I will by DIY'ing my oil changes, and I am considering buying filters in bulk (pack of 6) from E-bay, and possibly buying oil in the 5-quarts jugs even though my car only takes 4-quarts of oil. I plan to keep my receipts and I plan to keep an Excel spreadsheet and also document changes at MyHyundai and TrueDelta, but ...

    Technically, this shows that I purchased the oil, but not that I installed the oil in the car, or what mileage I did that at.

    Will I have an issue that I only have one receipt for filters and at 8K miles a year and 5K filter changes, I will only have one receipt for my first 4 years of oil changes - although it will show that I bought 6 filters at the time?

    Will I have an issue that one quart of oil is left over - so after every 4 oil changes, I have 4 quarts of oil remaining from the containers so I do not have to buy any oil for that change?
  • One member recommended making his own invoice for his own work on the car - I found Auto Repair Invoice Templates - Download Free Forms & Samples for PDF, Word, Excel - I like the concept and might do this, but I'm curious what I put for Garage Name? Do I just put my info - and would Hyundai care that the garage name and info and customer name and info are the same? After all, I could easily fill out that form today to say that I did an oil change 3 months ago - it really doesn't PROVE anything.
  • @AirForce1 plans to have a cel phone or camera with a date stamp and take a picture of the mileage on the car, the existing filter on the car, the new filter with a sharpie showing the date and mileage, the new filter with the date and mileage written on it with a Sharpie after it is installed on the car, etc. This seems pretty bulletproof, but a bit more trouble than I want to go through.
  • I could go to a Jiffy Lube or similar place each time and there would be little question that I maintained the vehicle - but I don't trust them to do the job correctly. (The ultimate goal is to not have a warranty claim, not having it denied if I have a warranty claim is only the secondary goal.)
  • Obviously, the safest bet is to have all maintenance done at the dealer that I would use if I had to have a repair done, but that almost falls into the same category as above.
If anyone who has been through the warranty process and DIY'd their maintenance could share what was or was not acceptable to Hyundai, I would be grateful.
 

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Tried to Google this and ran across this:

Hyundai Warranty ? Car Forums at Edmunds.com

It would take me hours to go back through the web and provide links to the numerous sites where people have been denied warranty coverage due to DIY maintenance. Hyundai does not consider a cash register receipt for parts to be proof of maintenance. Their position is that a receipt doesn't mean the parts were ever installed, or installed correctly. They will accept work orders from an independent mechanic as proof of maintenance. It is DIY'ers that have a hard time.

I know all about the Magnuson-Moss Warranty Act and that it is illegal for dealers and manufacturers to deny warranty to DIY'ers. However if the dealer and/or manufacturer fight you and attribute the failure to bad parts or poor installation, you end up in a battle against the dealer and/or the manufacturer.

If you buy a brand new car and do all your own maintenance, and then 2 years/30K miles later show up at the dealer with an engine problem and no vehicle history in the service network, the dealer is going to really be tough. Customer #2 shows up and has a complete service history in the database. Their car will be serviced under warranty no questions asked.

But that is mostly hear-say and not a specific example of a dealer either rejecting or accepting receipts.
 

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Back up my service work with photos, was told the AC system is only warranted for a year, always switch mine off five minutes before I get there with the blower at max to dry off that evaporator, another problem is switching the AC on it cold weather, that woman's facial cream type PAG, stupid, gets very stiff and the compressor seal is as hard as a rock, just don't use it. To keep the windows fog free, crack open the drivers window. Have relative humidity not very much moisture in the air at cold weather, just don't have AC problems, never use it in town.

There means of checking the brakes is to glance at that pads, mine is removing the torque plates, checking those clips for rust buildup that jam the pads, and checking the guide pins for proper lubrication. Live in a road salt area, and salt does not save lives if your brakes don't work. When doing an oil change, spray all those rubber suspension bushings with silicone, dey don't do this either.

Can't recall the warranty on the radio either, major culprit is the alternator with high peak voltages, battery terminals is the filter and the terminal have to be clean and tight,also check the the grounds and major 12 volt power leads. Do have that thermostat recall, but does not seem to be my problem. Found a loose negative battery cable, with only 4K miles on it, was time to clean and grease them, current surge from the starter can affect that all important proper power on reset for all those computers, after doing this, my low coolant problems went away.

Normally I like to put a screen in front of the condenser, bugs hit it and drop off, not recommended because they want you to have problems, PITA to keep that condenser clean, but with restricted air flow, with R-134a that increases pressure at an exponential rate with temperature, those pressures can skyrocket blowing out the compressor seal for starters. Also with cheap aluminum and parallel condensers, one stone chip can wreck these, never was a problems with robust brass tube and fin condensers, is now, blame Al Gore for this.

Just keep my fingers crossed with the new condensers, was driving in Milwaukee a couple of years ago, an oncoming gravel trunk flew by uncovered, a rock hit the windshield, with my comprehensive cost me a hundred bucks for a new one, can only thank it didn't hit that condenser, others haven't been so lucky. Disappointed with the Elantra, only way to remove that condenser shroud is to remove the front bumper first. So have to clean it from underneath, not fun, but has to be done.

In looking at other vehicles, Elantra was the best for quality, but still has a long way to go.
 

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Bit of side info. I wanted to install a dashcam in my new Tucson.

Service Manager said they could do it but warned me it might affect the warranty if any fault could be traced to the installation.

Hyundai UK confirmed. When I asked who would arbitrate on deciding if a foreign device caused a problem, they said: "The Dealer, who is trained".

I did not like my chances of that turning into a weasel-fest come any claims, so I decided to semi-install (tuck wire under the admittedly very pliable door seals (just under the inner edge, don't even need to remove the seal) and jack it into the ciggy lighter.

It will be trivial to pull out come service and reinstall, to avoid all ambiguity.

I find this approach of theirs rather unhelpful (I did tell them they should get a dashcam on their accessories list and they noted that) but if they want to play silly buggers, I'll play the game...
 

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I am at 90,000 miles on my warranty for a 2007 Hyundai Azera - the power steering pump needs replacement - is it covered
on the warranty? if now what is the cost thru the Hyundai dealer?
 

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I just posted this in the battery thread so forgive me. I have 2014 Elantra with 23,300 miles and battery went dead, I've had car for 34 months. Anyway the service adviser said it would cost me $190 for a regular $340 battery because it was prorated. No other work done, no labor, no tax. So I get the car back read the warranty on battery and it seems I should have only paid 25% of the cost. Is this correct? If so I should have paid $85.00. Called the warranty number in my book and asked this same question they could not answer but gave me a case number and said they'd call the dealer to see what's going on. I just wanted an answer to my percentage and I could have taken care of the rest. Thanks
 

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I just posted this in the battery thread so forgive me. I have 2014 Elantra with 23,300 miles and battery went dead, I've had car for 34 months. Anyway the service adviser said it would cost me $190 for a regular $340 battery because it was prorated. No other work done, no labor, no tax. So I get the car back read the warranty on battery and it seems I should have only paid 25% of the cost. Is this correct? If so I should have paid $85.00. Called the warranty number in my book and asked this same question they could not answer but gave me a case number and said they'd call the dealer to see what's going on. I just wanted an answer to my percentage and I could have taken care of the rest. Thanks
Yes you should of only paid 25%
Battery: for MY 15 and prior, 3 years/unlimited miles (100% covered 2 years/unlimited miles; after 2 years and within 3 years, 25% cost of battery and 100% labor cost covered)

https://www.hyundaiusa.com/assurance/america-best-warranty.aspx
 

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I just posted this in the battery thread so forgive me. I have 2014 Elantra with 23,300 miles and battery went dead, I've had car for 34 months. Anyway the service adviser said it would cost me $190 for a regular $340 battery because it was prorated. No other work done, no labor, no tax. So I get the car back read the warranty on battery and it seems I should have only paid 25% of the cost. Is this correct? If so I should have paid $85.00. Called the warranty number in my book and asked this same question they could not answer but gave me a case number and said they'd call the dealer to see what's going on. I just wanted an answer to my percentage and I could have taken care of the rest. Thanks


$340 battery? Next time go to the parts counter and change it yourself. I think mine was $120 no prorate
 

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Yep, I knew I was getting screwed. I let the same dealer do the fuel induction, tire rotation, oil change and wheel alignment a month ago and it has run terrible since, ran perfect before. Told them it ran worse than when I brought it in and they said they'd check it all over. Well it was still parked in their garage when they told me it was finished and I had gone out a couple of times to smoke and it never left that spot. So they didn't hook it up and check the engine. Anyway I won't use them for non warranty work again. I did notice both times I've been there the past month is there seems to more Elantra's being repaired than any other model.
 

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A vehicle with 23K shouldn't need any type of fuel induction service. Use gas from new or high volume stations and dump in a bottle of Techron concentrate once or twice a year. The main reason you see a lot of Elantra in service is because they sold a lot.

AGM battery... Did Hyundai use several different batteries in the MD?
 
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