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IMPORTANT! Read before proceeding!

The information contained within this section refers to law only within the United States of America and the territories where the Magnuson-Moss Warranty Act of 1975 applies. Laws vary from country to country and I am not familiar with how they all work. If you're curious about consumer protection laws in your country, do some research and see what you find. Please be aware that I am NOT a lawyer and if you have disputes regarding warranty coverage against your dealer and/or Hyundai Motor America (HMA), you need to speak with a legal professional who specializes in automotive warranties and manufacturer disputes.

Feel free to post questions regarding your warranty coverage below and I'll do my best to answer them. Thank you. Hopefully you find this section helpful and informative.

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Introduction...

It seems that I encounter, almost on a daily basis, members here who have been told by their dealership's service department, in some form or another that the customer needs to do what the service department says or you'll lose your entire warranty. I'm sick and tired of watching good, honest people get swindled by those just trying to make an extra buck and frankly, I'm tired of repeating myself so I'm posting this to have the information out in the open for everyone to see.

Recently I took my Elantra in for a minor repair under warranty and the service advisor kept bugging me to schedule my 30,000 mile service so upon getting home, I cracked open my owner's manual and found it consisted of nothing more than an oil and filter change and swapping out the cabin air filter along with a list of cursory inspections. However the recommendations the dealership made (printed out and stapled to my RO) were far more extensive and totaled nearly $600! Some of the services they were recommending were not listed in the manual at all while others weren't due until 100,000 or 120,000 miles! Others were charging between $60 and $80 for the installation of a $20 part that takes literally two minutes. I plan on swapping out the cabin air filter and doing the oil change myself for a tenth of the cost of the dealer's 30K service.

And while you may be encouraged to perform some of these suggested services, keep in mind that your owner's manual and related service booklet are your guide through long-term ownership and care of your new Hyundai as recommended by the very people who designed and built it. Sit down with your favorite beverage in a comfy chair, open them up and do some reading to educate yourself as to how you drive your car and what it will need when it will need it. Knowledge is power, especially in the battle between man and dealership.

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Frequently asked questions...

Here are some of the most frequently asked questions regarding warranties, servicing, and the law which can be read here.

Q: My dealership claims that they have to perform all of my services or my entire warranty will be voided.

A: FALSE - Nothing boils my blood faster and more thoroughly than this absolutely bald-faced lie. Neither the dealership nor the manufacturer has the legal power to void any one part or the entirety of a warranty for any reason. This does not mean they can't deny coverage but we'll get to that later. Long story short; if any dealership staff tries to intimidate you into a service with the threat of a voided warranty, it's simply that: intimidation.

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Q: I was told that I cannot perform my own maintenance on my car.

A: FALSE - As the service department is by far the most profitable of all the branches of a dealer, this is another steaming pile of dung perpetrated to keep you coming back for your services. You may perform your own maintenance (I do) so long as proper records are kept. And I don't just mean writing it down in the logbook; keep receipts and if possible, log them on an Excel spreadsheet, too. Make your record-keeping absolutely bulletproof and for an extra layer of armor, I strongly recommend using genuine Hyundai filters and parts for the length of the warranty just to remove any chance of doubt regarding aftermarket parts and filters.

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Q: My dealership claims that my factory warranty is only valid at their location.

A: FALSE - Your Hyundai factory warranty is provided to you by Hyundai Motor America and is valid at any of their authorized service centers in all 50 states. Note: This does not apply to any aftermarket or 3rd party warranty coverage you may have purchased, in which case you need to refer to the paperwork that came with that service.

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Q: I denied a list of recommended services based on my vehicle's mileage and the service writer said my warranty would be void if I did not have them performed. Is this true?

A: On the surface, this is definitely FALSE however it can lead to complications. As I've stated before, your dealer does not have the legal power to void your warranty as that is illegal and they cannot require you to purchase a service in order to keep the warranty in effect. However, warranty coverage can be denied (key word, remember it) in the event of a modification or lack of maintenance. Let's take a look at a few hypothetical scenarios.

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Example 1 - Lack of maintenance in a warranty claim: Let's hypothesize that you bought your car brand new and do not change your oil except every year and 20,000 miles or so despite doing heavy city driving. At 35,000 miles, your oil pressure light comes on so you have the car towed to the dealer where the technician finds that oil sludge has blocked the oil uptake tube and starved the top end of oil, causing valve damage. At the same time, you mention that the radio has also been acting up and you'd like them to take a look at that, too while the car is in the shop. You're the original owner so your car still falls under the 3 year, 36,000 mile coverage for the radio and the 10 year, 100,000 mile duration of the powertrain warranty.

When your dealer submits to Hyundai of the parts that they need to complete a repair under warranty, Hyundai may request maintenance records if they feel the claim is suspicious, abnormal or unsubstantiated so the dealer sends a copy of your service records to the district representative. In this case, the district rep will see that you've only changed the oil once on your car since you bought it and as the technician has found no obvious defect, the failure was caused not by a fault in manufacturing but rather, a lack of maintenance at which point the engine warranty claim will be denied and you will be stuck footing the bill. The remainder of your powertrain remains covered but just not the part that you neglected.

Now a gross negligence of engine maintenance will not cause the radio to fail and as the two are not related and you'll have a nice shiny new radio to listen to while you sit in your car in the driveway trying to figure out how to pay for a new engine.

Example 2 - Modifications:

We all love to personalize our cars but if you read one of the first pages in your owner's manual you will find a hidden little passage that reads 'Do not modify your Hyundai in any way'. Let's elaborate on that and we'll use a common modification (aftermarket intake) with a common excuse as an example.

Let's say you bring your car into a dealership for a check engine light and the technician takes your car back into the shop where upon opening the hood, he sees your non-Hyundai intake. He promptly closes the hood, drives the car back around front and informs the writer of what he's found at which point the writer tells you they won't be fixing your car under warranty due to the modification you've performed and that it is responsible for your issue despite the fact they have not done any diagnostic to prove this fact. You may consider it ludicrous but it's happened. You head home and borrow a friend's OBDII scanner at which point it reveals your fault code as a P0261, low voltage on the cylinder 1 injector.

While an aftermarket intake may trip a check engine light code, especially with today's super-sensitive and highly refined emissions control systems but it certainly would not cause a voltage issue on your fuel injection system.

Moral of the story? Warranty coverage can be denied on a failed item (and only that item) provided that it can be proven that the modification caused the failure. However, speculation is not proof and if they can prove that your E85 conversion caused the injector issue, then the company is off the hook to cover the part as it is no longer original and cannot be deemed a manufacturing defect.

Example 3 - The shadetree mechanic in a warranty claim:

For the sake of simplicity, I'm going to rehash our story from example one regarding a lack of oil changes, or in this case, a perceived lack of oil changes. Your oil pump has failed causing the engine to be starved of oil and it seizes. The technician working on your car sees that the oil in the crankcase appears clean and the oil filter looks new however he can find no record of the car ever having its oil changed there.

In the event you find yourself in a situation where your dealership service records may be a bit threadbare or totally nonexistent, make sure you inform your advisor immediately upon receipt of the diagnosis that you have performed all maintenance yourself and will provide all the receipts and records of those services. When you supply them with your records, the district rep will review them, compare them against HMA servicing guidelines and make a decision to cover your engine under the powertrain warranty. A few days later and you're back on the road, all thanks to fastidious record keeping!

I keep records for all my services in four places; on MyHyundai.com, in the maintenance handbook, on the receipts stapled together in a manila folder and in an Excel spreadsheet. Also remember that many receipts are now printed on heat-reactive paper that will fade and eventually vanish over time so don't hesitate to copy those onto normal paper and keep the two together, just in case.

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Thank you...

Hopefully you find this section well-written, informative and helpful. Remember that an informed consumer is a powerful consumer and there's no shame in covering all your bases, especially when it comes to spending and saving your hard-earned money. Finally, always remember that the dealership works for YOU, not the other way around.

Happy motoring, friends. :)
 

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Warranty issues

Thank you for you time and excellent document!
 

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Warranty question about wiper washer pump

I bought the familiar blue wiper washer fluid from Walmart and put it in my 2011 Sonata (with 10,000 miles). In less than a year (now 15,000 miles) it gelled up and clogged my pump. I went to the dealership and they told me it wasn't covered under the factory warranty because I didn't use the dealership's approved brand.

I went back to Walmart and they sent off an email to their supplier and after waiting a month, I was told the Sonata wiper washer was defectively built and was unable to stand up to normal operating temperatures thus turning any of the typical wiper washer fluids sold on the open market into gellatin.

Nobody wants to help and I've been driving almost a year with no wiper washer action!

I can't be the only one with this problem. What do I do? I like my dealer and my salesperson but their hands appeared to be tied by the factory. What's a girl supposed to do?
 

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What is covered under the 100,000 mile warranty? Yesterday my seat belt and battery lights came on and from what I've read in this forum it is probably due to gasket leakage damaging the alternator. I have already had to have the transmission replaced under warranty and need to know my stuff before I have to deal with the dealership!
 

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Extending the Warranty

My warranty is about to expire, I had the 50,000 mile 5 year warranty and I haven't hit 50,000 miles but I am about to hit 5 years. Is the warranty able to be extended through Hyundai?
 

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My steering wheel is peeling, surprise I know. Is it covered under the 3yr/36mo or the 5yr/60 mo warranty? I've asked here before with no clear consensus. My dealer gave me a definitive "I'm not sure" I want to replace it at the very last warranty minute, just in case they improve the part. Seems silly to replace it with the same inferior part that is going to peel again. Thanks for any insight.
 

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My warranty is about to expire, I had the 50,000 mile 5 year warranty and I haven't hit 50,000 miles but I am about to hit 5 years. Is the warranty able to be extended through Hyundai?
:00000732: to the forum- you'll find lots of great information and many good tips, tricks and hints.

I'll guess you purchased a certified pre-owned Tiburon, please correct me if this isn't the case. I don't believe you could purchase an additional extended warranty and if you could, I'm sure it would be cost prohibitive and exclude many, many item's.

If you've got any concern's bring it up now, the dealer's have a little leeway on mileage and time related claims but always, the sooner the better. Make your list:

1) Drivers seat belt doesn't re-tract all the way 2) Sometimes the gas cap door pops open, even on a smooth road.... you get the idea. Then go through the Tiburon forum however, just because you've read of a problem don't perceive you have it or even talk yourself into thinking you might have it you could easily ruin goodwill you've built up with a single spaced list first thing in the morning.

Show the list, explain your warranty is almost up and you'd appreciate the help or guidance they provide for the warranty items. Then I'd also have the oil changed if it's close to being done. I think it's the proper thing to do, you've asked for something and your giving something back, even though it's "their job and warranty work". (I am gonna get ripped for that philosophy, but it's the way I look at a lot of things.)

Pretty long dissertation for your question, I hope it helped at the very least it started a good conversation.

Good Luck ....
 

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CPO Warranty Not Being Honored

I am having a terrible time dealing with Hyundai. They refuse to honor a CPO warranty issue. They promised that they would communicate with my dealer and promised that their regional office would contact me. They then told me that they will not honor something that should have been discovered under the CPO inspection, that they will not contact my dealer and their regional office has still failed to contact me. Does anyone know of an email address and/or phone number of someone far enough up the food chain at Hyundai to help me get this resolved? Thanks so much in advance.
 

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Thanks, lovemysantefe (lmsf) - I have a couple of questions, and a couple of comments and then I'll answer some of the other questions:

First off - what is the standard Hyundai warranty and what isn't it, and how does Hyundai get away with this?

What I mean, is https://www.hyundaiusa.com/assurance/america-best-warranty.aspx#5

https://www.hyundaiusa.com/assurance/assurance_pdf/2014_warranty/AME-ALL14MY_ALL.pdf

Answered most of my own questions, but people need to read the fine print above.

I'm used to Ford, and the 3-yr/36K miles BTB (bumper-to-bumper) warranty.
On Hyundai, it's 5yr/60K, but it really isn't BTB - i.e. audio and paint is only 3-year/36K, battery is pro-rated after 2-years.

It's not a bad warranty, but there are limitations.

Q: My dealership claims that they have to perform all of my services or my entire warranty will be voided.

A: FALSE


False for the official Hyundai warranty. There are many dealers that offer a 20-year/200K powertrain warranty from the dealer and those warranties often have clauses that say the selling dealer has to perform all the services (and thus make them not worth the paper they are written on).

Filters - http://www.hyundai-forums.com/attac...945943-oil-filter-tsb-12-em-006-12-em-006.pdf - lmsf covered most of this, but I thought the TSB was worth mentioning. Hyundai is VERY picky about aftermarket oil filters. That makes me think that they will try to get out of other warranty claims also, but the manual is also fairly generic on other items - i.e. it basically says standard anti-freeze, not Hyundai Spec FRXIS-??? - which leaves you wondering if Peak or Prestone is okay.

Modifications - need to be a bit careful here - for example, I don't see LED cupholders likely hurting anything, but if you replace a fuel pump or alternator, that ties into most of the other systems and are going to create a possible point of contention...

I bought the familiar blue wiper washer fluid from Walmart and put it in my 2011 Sonata (with 10,000 miles). In less than a year (now 15,000 miles) it gelled up and clogged my pump. I went to the dealership and they told me it wasn't covered under the factory warranty because I didn't use the dealership's approved brand.
I didn't check the 2011 Sonata, but here's what the 2014 Accent says (below)

First, find the appropriate page in the Sonata manual and point out that it doesn't mention an approved brand. Then, try another dealer. Then ask the dealer to contact the regional service manager. Then, have your lawyer contact the dealer ..., etc.

What is covered under the 100,000 mile warranty? Yesterday my seat belt and battery lights came on and from what I've read in this forum it is probably due to gasket leakage damaging the alternator
See PDF link above. Tough situation here. Engine gaskets are covered under the 100,000 mile warranty, but the alternator and seat belts are not. What you have to do is prove to the dealership that the gasket is leaking (which should be covered), and that that caused the alternator failure, so it should be covered as well - it probably won't be an easy sell.

My warranty is about to expire, I had the 50,000 mile 5 year warranty and I haven't hit 50,000 miles but I am about to hit 5 years. Is the warranty able to be extended through Hyundai?
Not sure - they will probably let you know through the mail if you can. I know on Ford's you can, but it is less expensive to buy the extended warranty during the first year. Also, with Ford, you CANNOT buy the extended warranty AFTER the 3/36 warranty expires. You could buy a 3rd-party warranty in any case, but you are probably better saving your money and paying for what repairs might be needed yourself.

My dealer gave me a definitive "I'm not sure" I want to replace it at the very last warranty minute, just in case they improve the part. Seems silly to replace it with the same inferior part that is going to peel again. Thanks for any insight.
I wouldn't take that approach personally. Replace it now before 36K while you know you still can, and if you need to, have it replaced again at 60K if that warranty covers it. I would think it would be under the 60K warranty, but I could well be wrong.
 

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On my previous car, I simply kept a folder with all receipts/invoices, but then accompanied the records using the Android app aCar. Can I continue to rely on just those two forms of record keeping? My new-to-me CPO Sonata is the first car I've owned with a factory warranty on it and being this new, I desperately want to keep up with the car's warranty.
 

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On my previous car, I simply kept a folder with all receipts/invoices, but then accompanied the records using the Android app aCar. Can I continue to rely on just those two forms of record keeping? My new-to-me CPO Sonata is the first car I've owned with a factory warranty on it and being this new, I desperately want to keep up with the car's warranty.
The warranty required work: oil changes ($28.31 at dealer), radiator fluid changes (flushes, not needed)* those type items I take to the dealer, sure it's more and we can start a carpet bomb discussion about receipts, my rights, they can't deny etc. but having those records at the dealership provides "case closed evidence" and peace of mind. Most of the 7,500-15,000 miles items are inspections. Brake's and other items I take to a long time friend who is less expensive, engine air & cabin filters, I buy the "WOS" brand (whats on sale). However, once the warranty is over I'm back to coupon central.

* Since you have a CPO see if they've done the required warranty work up to your point of your purchase and get the documents or proof. Let them know it's ok to redact the personal information of the previous owner upfront. Keep an eye on YOUR mileage, it's new to you but there may be 30,000 miles on it now, one year of your driving could add up quickly and past a warranty requirement.
 

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I'm at 35,600 (more or less). I fully expect the radio to implode at 36,001 miles. LOL Not to worry. I have it covered. Implode away!

"I'm in a 2013 Elantra. I have a warranty, good techs, great service manager, 1/2 pack of cigarettes, donuts, and I'm wearing sunglasses. Hit it!" :grin:
 

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but having those records at the dealership provides "case closed evidence" and peace of mind.
True. I can't remember what forum it was on now, and I lost the link, but short story:

Guy took his car to the dealer to get the oil changed. Before he did, he made a big X on the bottom of the filter in red magic marker. Car came back with the same X on the filter, indicating they didn't change the filter. He complained and got the local news involved, and in the end, the dealer gave him free oil changes for life (not for just that vehicle - for any future vehicle he owned).

I understand him being upset, but OTOH - he had the paperwork from the dealer saying they changed the oil and filter - if a warranty issue ever came up, he would have been covered.
 

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Guy took his car to the dealer to get the oil changed. Before he did, he made a big X on the bottom of the filter in red magic marker. Car came back with the same X on the filter, indicating they didn't change the filter.
It's a crying shame that it has come to this. I have seen my dealer's tech remove the filter so I feel pretty good about the change when I go in. They do this to me and I'll stop bringing in donuts for the techs on oil change day. That'll teach 'em! :grin:
 

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I wonder if Hyundai has a department dedicated to finding ways to deny warranty coverage? Saves big $$$ if you don't have to fix something. With the wealth of info on the internet dealers can't make as much money on a sale as they used to. So sell some unnecessary services to a few naive people.
 

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I don't think it's a Hyundai-thing, I think it's an industry cost-cutting thing.

7-10 years ago when my 2002 Focus was still under warranty - I would bring it in to the dealer for one problem, and the dealer would tell me he found 4 other things wrong and repaired them under warranty at no charge for me. I think he got paid 1/2 the usual labor rate for that, but that was still money in his pocket, and Ford corporate didn't question it b/c they wanted me to buy another Ford.

Look on FocusFanatics and you see people with the DCT clutches slipping and the dealer says that the regional manager said it is supposed to work like that and there is nothing to be done.

(I'm picking on Ford, but the same thing goes on more or less across the industry - with some dealers better or worse than others.)
 

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Does the warranty automatically move to new owner??

I am considering the purchase of a Santa Fe from a local used car lot. 2011 ~16,000 miles. Will the warranty follow the car via the title transfer or must I do something to transfer the warranty?

Best regards,
Glenn
 

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https://www.hyundaiusa.com/assurance/assurance_pdf/2014_warranty/AME-ALL14MY_ALL.pdf

There is really nothing to transfer, I think. The warranty stays with the VIN.

However - I think the original 3-year/36K warranty would still apply - but you are getting close to the 3-year limit. The 10-year/100K powertrain warranty is only for the original owner or CPO cars, so if you are buying off a used car lot, the powertrain warranty is only 5-years or 60K miles.

Basically, you shouldn't be concerned about warranty with a used car (You will only have a few months of limited B2B coverage on that car).

Not trying to burst the bubble - but the mileage might make that a good deal.

Locally, new Sante Fe's are around $24,000 to $28,000. Older ones (1-2 years old) with 65K miles are still around $21-23K - In that case, you are better off spending an extra $2K on a new car.

However, I found a few 2011's with similar mileage for around $19K for a GLS. For a $5K-10K savings, you can have a lot of repair work done even if there isn't a warranty.
 

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I bought my Elantra with around 26k miles, getting my second oil change with her soon and the last time I was there the srvice rep said I needed the 30k mile maintainence service, which is crazy expensive, Im thinking my CPO inspection done at 25k mile was a helluva better inspection than the 30k would be, no need to pay for that right? and that certainly can't void my warranty if I refuse it?
 
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