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Discussion Starter · #1 ·
I went to claim my fuel rebate and I got told because I had done over 20000kms I would not get my fuel rebate.

Talk about using small print to back out of paying for lies that were made about my cars mileage when I bought it.

They claim that they have the right to take away the fuel rebate if the customer does not claim within 20000kms . They also claim that takes away fuel rebate for life.

Once again Hyundai goes out of their way to provide bad service and drive customers to other car companies.
 

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I may be approaching 20K more kms since my first rebate. Clearly not there yet... but coming up.

is that a limit of 20,000 kms at any time... or just the first 20K?

pretty shabby of them to limit the rebate based on mileage.... I knew about the 12 month limit between rebates. I sugest maybe try and appeal via Hyundai Canada. Nothing to lose.
 

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He says at any time you don't claim before you go over 20000 your rebate it void for life.

according to him I claimed at 11700 the first year which was fine but voided my rebate by driving more than 20000 between claims. So I will receive nothing for the 34000 kms I drove in the past year. He says next year I cant claim as I have been cut off rebates now.
 

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He says at any time you don't claim before you go over 20000 your rebate it void for life.

according to him I claimed at 11700 the first year which was fine but voided my rebate by driving more than 20000 between claims. So I will receive nothing for the 34000 kms I drove in the past year. He says next year I cant claim as I have been cut off rebates now.
Dang... thats nasty. I also got my first rebate about 12,000 kms in June... now almost 29,000. You can roll it up fast when on a trip (I just did a 5000 km trip)... and I don't pass by the dealer very often...

Thanks for the heads up. You may have helped/ reminded some others here besides me.
 

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warpdriv, better jump over to the MD side and read his post over there. It was the dealer that told him this nonsense. NOT Hyundai, Inc. Although his post would infer that Hyundai is refusing to pay him. At this point in time, they haven't. And they probably won't refuse to pay him. As far as I'm concerned, this is much ado about nothing.

No sense in getting all worked up into a foaming lather for no reason. :57:
 

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yamari, I initially planned on merging your topics here but as they both contain the same thing, I have instead deleted the one you posted in the MD forum.

I agree with the consensus that this is your dealer giving you the shaft and not Hyundai and it sounds like he's doing it to get you to come to his shop for your services more often so he can pay for his kids' college. I can understand your frustration but cross-posting the same topic over several forums will earn you more enemies than friends as sympathy turns to annoyance.

Stand up straight, dry your eyes, re-read the fine print here (where you'll see there is no worded 20,000 km limit) and visit another dealer to get your voucher.
 

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The relevant quote was in the other thread:
"Current owners will be able to apply for a new pre-paid credit card at any time for as long as they own the vehicle. Hyundai recommends customers apply for a new card annually or every 20,000 km."
Recommends, not requires.
 

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Thanks, fellow Portlandian. ;)
 

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...and this is why I love enthusiast forums!

You guys just saved Christmas...ho ho ho!
 

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Hyundai sure made this more hassle than it needed to be. The original rules (since changed to recommendations) seem to have come from not wanting to process small claims. For comparison, LG sends my sister a check for $6 every three months, to pay for electricity caused by a miserable design error, the refrigerator light stays on.

Individual processing must waste a lot of admin costs, not to mention time. Couldn't Hyundai just read our odometers remotely and send out checks a few times a year? A BlueLink reading is not 100% real time, but if they picked a date and read the odometer, it would be closer than what Hyundai did to me. I registered in October, the day before my second scheduled dealer visit. Hyundai had my estimated odometer reading, and presumably had access to my scheduled visit and to a remote reading, but they sent a card based on last April's reading, about 1/3 the miles. Why bother asking for my odometer reading, if they ignore discrepancies that large?

I already hate rebate debit cards. It makes my credit report look like I've been applying for more credit.
 

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Marcogt, selected Hyundai cars claimed better fuel economy than they should have, due to a calculation error. Hyundai put out a news release on Nov. 2, 2012, and people who bought cars before (maybe also on??) that date, got compensated. After Nov. 2, people bought with the knowledge of the lower fuel economy estimates, so compensation does not apply, although the price may have been lower due to promotional deals Hyundai offered after this announcement. Here's the Canadian link:

https://hyundaifuelconsumption.ca/
 

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I recently had my car in for a warranty repair and they did an odometer verification. It's been approximately one year since the first odometer verification when I set up the reimbursement account and was issued a debit card with $30 or so credit from the first odometer reading. This 2nd credit, due now, is more like $75.

For some reason, they're now sending out "verification email" which directs you to a website to confirm you still own the car. At the end of the process, they give you the option to continue to accrue credit on account or have a payment mailed. I'm not sure if the first option puts money on the debit card or not. It didn't sound like it from the way they worded it - that if you did this, you'd just get a bigger reimbursement later when you cashed in. I opted to have payment mailed, so I guess now I'll get a check. (I'd prefer this anyway - I hate dealing with debit cards.)

Not sure why they're changing the process at this point. A lot of this strikes me as roadblocks designed to wear you down or have things fall through the cracks so they wiggle off the hook.

- Mark
 

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Mark, thanks for the new info. If there's no incentive to wait, I can't see many people asking Hyundai to hold their money...

unless this is related to the agreement in principle Hyundai reached last February in the class action lawsuit -- where buyers could choose to keep the current comp plan, or go with lump sum, less the difference already reimbursed. The lump sum plan had alternate dealer credit plans, paying out 150% in service dept, or 200% toward your next new Hyundai.

That lawsuit is still active. If you wanted a bonus credit option, the less paid out under the old plan, the better. But if that's what this is about, and Hyundai didn't say so, that would be crummy.
 

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Mark, thanks for the new info. If there's no incentive to wait, I can't see many people asking Hyundai to hold their money...

unless this is related to the agreement in principle Hyundai reached last February in the class action lawsuit -- where buyers could choose to keep the current comp plan, or go with lump sum, less the difference already reimbursed. The lump sum plan had alternate dealer credit plans, paying out 150% in service dept, or 200% toward your next new Hyundai.

That lawsuit is still active. If you wanted a bonus credit option, the less paid out under the old plan, the better. But if that's what this is about, and Hyundai didn't say so, that would be crummy.
I don't believe the 2013 GT is covered under this deal. My 2012 Azera is and I have gotten $170 for the gas adjustment so far, I'm more then happy with this program.
 

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2013 GTs purchased by 11/2/12 are eligible. Combined EPA in the US was 1 mpg low for M/T, and 2 mpg low for A/T. If you mean not eligible for the class action, the Hagens Berman summary says all vehicles identified by Hyundai and Kia are included in the class.
 

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Just to followup, I got email from Hyundai saying they're mailing (another) Mastercard rebate card for my 2nd reimbursement. I don't know why they can't just add to the balance of the one I have, but that's the way they're doing it. I wish they would just mail a check - that's got to be cheaper for them. Detest these silly one-time debit cards.

- Mark
 

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I'm sure it's cheaper for Hyundai, I bet Mastercard pays admin costs in exchange for access to our credit info. Then they can solicit low risk customers for more business. When the card expires, they may get all or a percentage of the remaining balance.
 
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