Help Please - Cannot Access Phone Menu On 2011 Sonata Limited With Navi

9490 Views 20 Replies 15 Participants Last post by kb0tdf, Feb 23, 2011

bjwestner

Discussion Starter · Aug 27, 2010

Hello Everyone,

Looking for assistance, just bought my new 2011 Sonata two days ago. It's a limited with touch screen navi. Before I left the dealership I paired my blackberry curve to the car and everything was working great. Then yesterday, I started having issues. My phone would not connect to the car. When I tried hitting the phone button, a message kept popping up on the screen that says "initializing bluetooth connection", then nothing happens. Basically it's like I'm stuck and cannot access any phone options through the nav unit at all. I also cannot access this through hitting the bluetooth button on the steering wheel either.

I looked all throughout the owners manual and cannot find any info on this. I've tried everything from deleting the paring on my phone to shutting the phone off, to turning vehicle off, then on. I went back to the dealer and they said that they have never seen this before and do not know how to fix it. Everything else works fine.....If I hit the bluetooth button on the steering wheel I can still have it change radio stations and do everything else, I just cannot acess the phone menu at all. I need to do this so that I can re pair the phone, etc.

Since the dealer will not help because they told me that they have never seen this before, I was hoping that someone out there has experienced this same issue. The problem is not my phone since I have an ear piece and my phone connects to that without any issues at all.

Help please!

Thanks,

BJ

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Bearcats

· #2 · Aug 27, 2010

QUOTE (bjwestner @ Aug 27 2010, 03:47 AM) index.php?act=findpost&pid=352248

Hello Everyone,

Looking for assistance, just bought my new 2011 Sonata two days ago. It's a limited with touch screen navi. Before I left the dealership I paired my blackberry curve to the car and everything was working great. Then yesterday, I started having issues. My phone would not connect to the car. When I tried hitting the phone button, a message kept popping up on the screen that says "initializing bluetooth connection", then nothing happens. Basically it's like I'm stuck and cannot access any phone options through the nav unit at all. I also cannot access this through hitting the bluetooth button on the steering wheel either.

I looked all throughout the owners manual and cannot find any info on this. I've tried everything from deleting the paring on my phone to shutting the phone off, to turning vehicle off, then on. I went back to the dealer and they said that they have never seen this before and do not know how to fix it. Everything else works fine.....If I hit the bluetooth button on the steering wheel I can still have it change radio stations and do everything else, I just cannot acess the phone menu at all. I need to do this so that I can re pair the phone, etc.

Since the dealer will not help because they told me that they have never seen this before, I was hoping that someone out there has experienced this same issue. The problem is not my phone since I have an ear piece and my phone connects to that without any issues at all.

Help please!

Thanks,

BJ

I would check a couple things. What blue tooth button is on the steering wheel? Until you resolve your issue, use phone function on the Navi using the Phone Button on the keyboard on the Navi head unit.

1) Stop and start the blue tooth on your phone. On mine I have the option of turning of the Blue Tooth. Check on your CrackBerry to be sure that its on.
2) If its on and continues to be an issue, delete the phone pairing off your Navi AND your phone and re-pair them.

Quigley21

· #3 · Aug 27, 2010

Before doing anything else I would suggest deleting the phone from the car and deleting the car from the phone...

start pairing up all over again with a clean slate...

Had this issue with my Droid,,, delete everything on both sides and the pair them up again,,,,

Good luck..

Toni40s

· #4 · Oct 21, 2010

QUOTE (Quigley21 @ Aug 27 2010, 10:07 AM) index.php?act=findpost&pid=352309

Before doing anything else I would suggest deleting the phone from the car and deleting the car from the phone...

start pairing up all over again with a clean slate...

Had this issue with my Droid,,, delete everything on both sides and the pair them up again,,,,

Good luck..

So, after you deleted everything on both sides, were you able to add your contacts to the Sonata? I just purchased a Droid2 and I am able to used the bluetooth but, I can get my contacts in the Sonata. Please, help. Thanks.

slporiolesfan

· #5 · Dec 13, 2010

I have the same (or very similar problem). Sometimes I'll get in the car and in seconds my cell phone is automatically connected. Nice! Other times I'll get in the car and there is no automatic connection, but I can go to the phone menu and connect manually. Manageable. The third situation is the worst. The phone does not connect, and if you press the "phone" button a message displays in the banner at the top of the page "Initializing Handsfree Bluetooth" but the system will not go to the phone screen - the "hung" situation referred to earlier in another post. If I reboot my phone usually, but not always, within a few minutes I can get to the phone menu and then manually connect. The bottom line is that I never know what to expect.

Some might say that it's my phone, but let's say my cell phone is indeed "bad" - the car should still let me get to the phone screen and at a minimum allow me to disconnect the phone (or manually connect a different phone). Also, I will turn my phone off sometimes and try to go to the "phone menu", and I get the same "initializing..." message and don't gain access to the menu, so it's hard to blame the phone for that! It is agonizing that the results are so varied and undependable.

I have deleted and re-paired the phone, I did a full "reset to factory defaults" and the behavior is still the same

Car: 2011 Sonata Limited /w Nav
Phone: T-Mobile MyTouch 3G

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blacksapphirez

· #6 · Dec 13, 2010

mine doesn't automatically connect to the phone... (navi)

is that suppose to be?!

steveL332

· #7 · Dec 13, 2010

My phone always connects automatically when I start the car (I570). However, when I start my car and don't have my phone with me, and I go in the house, get it and come back out to the car, it will not automatically connect with the car. I have to manually connect it. My Honda Accord automatically connected with the car when I got close enough to it when it was running. I do like my Sonata MUCH better than my previous Accord, but based on all the issues reported on this forum with Hyundai's Bluetooth system it certainly could have been thought out a little better. Issues such as

1.) Having to reverse the listing of names in the phone's contacts list to get the Sonata to voice dial by name (I had to do this one). And it still will not let me dial a few of them by name; I still have to dial with voice by "number."

2.) Droids having a difficult time connecting (based on the numerous postings)

3.) Upgrading to a Navigation system removes the flash memory space for the storing of phone numbers directly in the nav system. I figured if you do an upgrade (and a significant one at that) to an interconnected system you would get more functionality without losing something. In this case something fairly huge. One would think with the money charged for this upgrade the extra flash memory would be part of the upgrade to allow for more functionality. Not taken away.

Not huge complaints in my opinion, but the Honda's Bluetooth system was superior to this and worked for me everytime. In addition, I have Nextel Direct Connect which worked flawlessly over the Honda's system. It doesn't work at all in the Sonata. In fact, when the phone is linked with the Sonata and I get a direct connect call it comes through on the phone (not the car), and in order to talk back on the direct connect I have to disconnect the phone from the car's bluetooth in order to transmit back over direct connect. The Sonata will not allow a direct connect transmission to go out while it is connected via bluetooth.

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Bearcats

· #8 · Dec 13, 2010

QUOTE (steveL332 @ Dec 13 2010, 06:03 AM) index.php?act=findpost&pid=379273

My phone always connects automatically when I start the car (I570). However, when I start my car and don't have my phone with me, and I go in the house, get it and come back out to the car, it will not automatically connect with the car. I have to manually connect it. My Honda Accord automatically connected with the car when I got close enough to it when it was running. I do like my Sonata MUCH better than my previous Accord, but based on all the issues reported on this forum with Hyundai's Bluetooth system it certainly could have been thought out a little better. Issues such as

1.) Having to reverse the listing of names in the phone's contacts list to get the Sonata to voice dial by name (I had to do this one). And it still will not let me dial a few of them by name; I still have to dial with voice by "number."

2.) Droids having a difficult time connecting (based on the numerous postings)

3.) Upgrading to a Navigation system removes the flash memory space for the storing of phone numbers directly in the nav system. I figured if you do an upgrade (and a significant one at that) to an interconnected system you would get more functionality without losing something. In this case something fairly huge. One would think with the money charged for this upgrade the extra flash memory would be part of the upgrade to allow for more functionality. Not taken away.

Not huge complaints in my opinion, but the Honda's Bluetooth system was superior to this and worked for me everytime. In addition, I have Nextel Direct Connect which worked flawlessly over the Honda's system. It doesn't work at all in the Sonata. In fact, when the phone is linked with the Sonata and I get a direct connect call it comes through on the phone (not the car), and in order to talk back on the direct connect I have to disconnect the phone from the car's bluetooth in order to transmit back over direct connect. The Sonata will not allow a direct connect transmission to go out while it is connected via bluetooth.

My phone connects to the car even with it off. I found that out by accident by going to the car to feed the VIN to the insurance agent and the call appeared dropped. It wasn't; the sonata BT picked it up and the car was off, I just opened the door to get the VIN.

I have also forgotten the phone gone back to get it and it connects upon recognizing it.

3) I was under the impression that NO phone numbers were ever stored. I thought that's part of the problem with speed at the beginning as it downloads the contacts every time it connects.

There seem to be issues with blue tooth over XXX phones. Has anybody realized that if you use the standard BT protocol, that everything should work? Which means why do certain phones have issues and others don't? Would almost point to phone manufacturer deviating from protocol wouldn't it? My only guess is there are certain parts of the protocol open to developer interpretation that causes these anomalies.

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fear24

· #9 · Dec 13, 2010

i have found that once in awhile, my BB-8330 will not pair with the car. after having this happen couple of times, i found that in the BB menu options...it will ask if 'SONATA' is a trusted source. you have the option of 'prompt' or 'yes' or 'no'. when i find mine isn't pairing, the menu somehow got changed from a 'yes' trusted source to something different. i change the setting, and all is back to normal.

joeeey

· #10 · Dec 14, 2010

going back to the OP problem. I just changed phone from a iPhone4 to a Droid X and I was able to pair but not sync my contacts. After tinkering around I realized the once the original blue tooth pairing process started the phone prompted for " would you like to allow access to contacts" and then "would you like to allow access to recent calls". This message popped at the very top of the screen and disappeared in seconds. So if you miss it will not be able to sync to your contacts.

lovemysantafe

· #11 · Dec 14, 2010

QUOTE (Joeeey @ Dec 13 2010, 04:25 PM) index.php?act=findpost&pid=379483

going back to the OP problem. I just changed phone from a iPhone4 to a Droid X and I was able to pair but not sync my contacts. After tinkering around I realized the once the original blue tooth pairing process started the phone prompted for " would you like to allow access to contacts" and then "would you like to allow access to recent calls". This message popped at the very top of the screen and disappeared in seconds. So if you miss it will not be able to sync to your contacts.

I had this issue, too as well as what the OP mentioned back when I had my Droid 2 (for all of three weeks). Every now and again I would press the 'speak' button, the display would show 'Please Wait...' for a moment and then disappear. If I annoyed the system long enough, it would eventually lock up. I found that the phone was to blame for this and after other phone problems not related to Bluetooth, I traded it in under Verizon's 30 day guarantee. I got a Samsung Fascinate and absolutely love it. Almost no connectivity problems to speak of and the phone is flawless. :thumbsup:

slporiolesfan

· #12 · Dec 14, 2010

I get that certain phones might have issues - might not follow standard protocols, etc. That being said there is no excuse for the "Initializing Handsfree Bluetooth" message to pop up and prevent access to the phone screen. A person might have the world's worst, most incompatible phone, but that still should not stop the Sonata from getting to the phone menu. Once on that menu a person should be able to disconnect a "problem phone". In other words, the phone could well be a contributing factor, but the Sonata bluetooth design is severely flawed.

blacksapphirez

· #13 · Dec 14, 2010

am I the only one that has to manually connect the phone each time I get in the car?

Bearcats

· #14 · Dec 14, 2010

QUOTE (slporiolesfan @ Dec 14 2010, 12:11 AM) index.php?act=findpost&pid=379574

I get that certain phones might have issues - might not follow standard protocols, etc. That being said there is no excuse for the "Initializing Handsfree Bluetooth" message to pop up and prevent access to the phone screen. A person might have the world's worst, most incompatible phone, but that still should not stop the Sonata from getting to the phone menu. Once on that menu a person should be able to disconnect a "problem phone". In other words, the phone could well be a contributing factor, but the Sonata bluetooth design is severely flawed.

You dont do software do you?

With the thousands of blue tooth devices you cant predict how everything is going to work. If they followed the protocol interpreted the same way Hyundai did then your phone would have no issues. See the problem? You can guess on input for every device but if you miss one its going to cause an issue. If you dont want it to lock up an you know that doing that locks up the system; dont use the blue tooth part until there is a patch available.

SExy__Sonata

· #15 · Dec 14, 2010

I have a Droid 1 bought it the day it came out... I'm not sure why so many of you seem to be having such problems, I have none of the connection issues discussed here, the only issue I do have is that the contacts are revered but I just scan through the list till I see Cell and start looking for the one that says "Cell Mom's" touch it and done it calls the number.

As far as all the connection issues go I really don't know like I said I have a Droid so I have all the apps available in the market, I went in and downloaded a free app called Bluetooth toggle (its developed by Curvefish if anyone wants to get it after reading this) anyway it is a small 1x1 box on my screen and touching it toggles the bluetooth on and off, when I know I'm getting ready to go get in the car I will flip the toggle to the on possition and it takes 5 seconds and up pops the bluetooth icon in the info bar then I get in the car and within 15 seconds my phone is paired and working, I usually stream my music from my Droid to my Sonata radio via Bluetooth (which I think sounds very good unlike other posts I've read) but reguardless my phone pairs everytime.

If I get out of the car to go into a store or something and I come back out I don't have to do the toggle trick anymore to get it to pair its automatic within 15 seconds of starting the car. It takes me that long to put the belt on and adjust my arse in the seat lol. Maybe its luck or maybe having this toggle works differently then going into the phone menu and checking bluetooth on/off.

I can remember only one time seeing the message pop up "phone not connected" or something like that so I looked at my phone and the icon was in the info tray but it didn't have the connection bars next to it so I double touched the toggle and bam it went off and came back on and like I said within 15 seconds the radio displayed phone connected. I won't bark about having to do this toggle trick its so easy and it doesn't take anymore then a tap on the screen.

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slporiolesfan

· #16 · Dec 15, 2010

Bearcats - actually I do work on software, and that's why I say there is no excuse for the system to lock out the phone menu like the Sonata Nav screen does - ever heard of error handling if the response the software gets isn't expected? There should be a generic routine that handles the issue more gracefully than the Sonata does now

My point in posting, though, is that the problem pattern is inconsistent and therefore frustratingly not dependable. Obviously there is some kind of a pattern, I just haven't been able to figure it out yet as to why the phone connects automatically sometimes, manually sometimes, and not at all yet other times - all the same phone! What happens if I sit down in the car and have no bluetooth devices active? Wouldn't that be a condition where the Sonata should 100% of the time go to the phone screen (when selected)? I would sure think, so, and yet it doesn't.

I'm not trying to rip on the car (which overall I like), but to see if anyone else has experienced a similar pattern and is any further along in solving it. Any ideas as to what is happening...and how to solve it? Similar to Sexy_Sonata's point, turning bluetooth off/on does help sometimes, but for me not always.

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jambaj0e

· #17 · Dec 15, 2010

My problems w/ the EVO 4G is that I can never allow my phone to sync contacts to my Sonata Turbo SE w/ Nav. It'll just slow my phone down to molasses and pretty much kill the phone's phone function. I'd have to reset it or sometimes turn the car on and off. Otherwise, I can call and receive calls no problems w/ the bluetooth connecting automatically when I'm already in the car when i turn it on.

Bluetooth stereo works about 80-90% of the time. When it doesn't work, I'd have to turn the car off and on, turn the bluetooth off and on, and once in a while, unpair the bluetooth and repair it.

Eyemsolomon

· #18 · Feb 15, 2011

QUOTE (jambaj0e @ Dec 15 2010, 02:39 AM) index.php?act=findpost&pid=380000

My problems w/ the EVO 4G is that I can never allow my phone to sync contacts to my Sonata Turbo SE w/ Nav. It'll just slow my phone down to molasses and pretty much kill the phone's phone function. I'd have to reset it or sometimes turn the car on and off. Otherwise, I can call and receive calls no problems w/ the bluetooth connecting automatically when I'm already in the car when i turn it on.

Bluetooth stereo works about 80-90% of the time. When it doesn't work, I'd have to turn the car off and on, turn the bluetooth off and on, and once in a while, unpair the bluetooth and repair it.

I use my evo with the car daily. It took a long drive in traffic for it to finally download all 740 numbers but it works fine without making the phone lag. I occasionally use a blackberry with the Sonata and my GT500 with Sync. I have found that the blackberry is very glitchy when it comes to pairings with vehicle Bluetooth systems. The Androids work better, but take longer to download information, especially if running anything older than 2.2

kb0tdf

· #19 · Feb 23, 2011

This is a long thread, so I'm hoping my post won't get lost somewhere at the bottom.

I just today bought a 2011 Sonata SE with Nav. The worst mistake I made was in trying to get the bluetooth working with my myTouch 4G before checking out any of the Sonata's other features, none of which seem to have any difficulties, so far as I can tell.

But I *did* make that mistake, and I'm on the verge of taking advantage of Minnesota's "Buyers remorse" law. Here's what happens.

I get into the Sonata's tel menu, and choose to add a device. My myTouch sees it just fine, and comes up with its own message, "Connected to Phone and Media Audio", which lasts about 3 seconds, and the message changes to "Connected to media audio." The Sonata's tel unit sees it as connected, too.

Then, when I'm on the dialing screen, I enter a 10-digit number and "Send". Things wait about a minute and then time out. Without remembering the exact wording, the Sonata advises that my phone may be having a connection problem. At that point, the myTouch complains about being paired, but disconnected.

So, this is the point that I check the Sonata, which is happily connected. And, when I tell it to disconnect, it freezes.

I have done the following to try and remedy the situation:

1. I've blown away the pairing on both devices, and tried again, with the same results.
2. I've turned off the media streaming on both devices, and rebooted the phone and re-started the car.
3. On one of my "blow it all away" attempts, I tried renaming the phone to, variously, "Droid," "Android," "myTouch," and "HTC;" always starting from scratch on both ends.
4. I've done the same for the car: renamed it to "Hyundai," "Car," and "Vehicle".

My myTouch 4g works fine with a Motorola H280 headset. It also worked on a used Honda Accord that I test drove while searching for cars last week. So, I figure that I'm not doing something in the proper order, or I have a defective unit that the dealer might be able to replace. But it sure doesn't make me want to drive in to work tomorrow and show it off.

Is there *any* encouragement to be had? It's a cool car, otherwise, but I need one with Bluetooth that actually works.

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11Sonata

· #20 · Feb 23, 2011

BT can be finicky. Maybe someone with the same phone can confirm whether theirs works fine. One thing you can try though. I remember in the beginning I was having some trouble too with it hanging/locking, etc. So in addition to removing the pairing I also reset the entire system in the car. I'm not in front of it but iirc there is a setup menu somewhere with the option to reset the whole thing to factory default. Since I did that and re-paired my system has been working pretty well. I would try that first before contacting dealer.

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