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Discussion Starter · #1 ·
So my gf's 2014 Elantra only has 81,000 on it and a knocking sound is heard when idling or accelerating. This started to happen in December. From what I hear, the company is well aware of this issue and hasn't done anything about it until a customer brings it in. From what the mechanic said to me and my gf today was we'll have a new engine with the old headers put on it.

For the warranty to be in effect... we need to provide oil change records of the vehicle. They want records dated all the way back when my gf bought the car, which was 2014. Most of the records she can get, but 1 record is pretty much long gone because she went to a small shop to do the oil change 2 summers ago. I questioned the mechanic and service desk if it mattered what oil type has been in the engine. Like if we had synthetic oil and switched to regular oil, then back to synthetic. They responded with it doesn't matter, we just need to see the vehicle hasn't been neglected and maintenance has been performed. Now.. When they mentioned neglected... do they mean the vehicle hasn't gotten an oil change within a years time? Or longer?

I just feel they're trying to find a way to blame us when in fact they know very well the engine was a lemon from the factory. Maybe I'm over thinking it, but I don't know lol. What do you all think?
 

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Discussion Starter · #3 · (Edited)
That's what I figured... My gf is really strict with oil change. She's pretty good at doing oil changes at the km's listed on the sticker after an oil change. If anything... she might be 300 km's over what is listed as the next oil changed needed. It's not like she's driving the vehicle with 7,000-8,000 km's on the car without an oil change performed. Problem is... she did the oil change at Mr. Lube for 2 years... now she has to go tomorrow and print out the records. Big pain in the butt lol.
 
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