Last week I unlocked and got into my 2009 Sonata GLS and started driving off. A few minutes later I noticed that a vertical crack had appeared in the plastic lens covering the instrument panel. I've never seen anything like that before. The crack is about 1/3 of the way from the right side of the panel. It starts at the bottom and reaches up about 2/3 of the height of the panel.
I purchased the car in December 2009. It is Hyundai pre-certified and the full bumper-to-bumper warranty is still in force.
I took it to a dealer today and was perplexed (and obviously a little annoyed) that instead of simply repairing it under warranty (or setting up a repair date if a part was needed) they said they would get back to me next week after talking to Hyundai for a determination of whether the warranty will cover this. I cannot imagine why the warranty wouldn't cover a spontaneously-appearing crack. Afterward I called Hyundai consumer-relations and spoke to a not-very-knowledgeable-sounding woman who basically said that Hyundai has to determine whether this was caused by something that isn't covered by the warranty. This sounds like poppycock...doesn't pass the smell test.
Has anyone seen a crack of this sort suddenly appear on the instrument-panel cover?
And whether you have or haven't, do you think there is any justification for the delay -- and worse yet possible refusal -- in repairing it under the bumper-to-bumper? Would I have been better off taking it back to the dealer I bought it from (which is much further from where I live)? One reason I bought Hyundai is because the workmanship and warranty are supposed to be so good, but understandably this (and a few earlier mechanical issues that WERE repaired under warranty) has me questioning whether that's true.
Thanks in advance for any thoughts,
I purchased the car in December 2009. It is Hyundai pre-certified and the full bumper-to-bumper warranty is still in force.
I took it to a dealer today and was perplexed (and obviously a little annoyed) that instead of simply repairing it under warranty (or setting up a repair date if a part was needed) they said they would get back to me next week after talking to Hyundai for a determination of whether the warranty will cover this. I cannot imagine why the warranty wouldn't cover a spontaneously-appearing crack. Afterward I called Hyundai consumer-relations and spoke to a not-very-knowledgeable-sounding woman who basically said that Hyundai has to determine whether this was caused by something that isn't covered by the warranty. This sounds like poppycock...doesn't pass the smell test.
Has anyone seen a crack of this sort suddenly appear on the instrument-panel cover?
And whether you have or haven't, do you think there is any justification for the delay -- and worse yet possible refusal -- in repairing it under the bumper-to-bumper? Would I have been better off taking it back to the dealer I bought it from (which is much further from where I live)? One reason I bought Hyundai is because the workmanship and warranty are supposed to be so good, but understandably this (and a few earlier mechanical issues that WERE repaired under warranty) has me questioning whether that's true.
Thanks in advance for any thoughts,