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Some good news for Australian car buyers. The following information is for Hyundai owners, but other manufactures will adopt the ACCC requirements.

Hyundai promises to obey consumer law amid ACCC crackdown on car industry

Hyundai is the latest car manufacturer promising to improve its compliance with consumer law and better inform customers of their legal rights.
Key points:

• Consumers are entitled to refunds or vehicle replacements, particularly if the car is inherently faulty
• Many consumers don't know their rights under the Australian Consumer Law
• Hyundai has joined Holden in promising to improve compliance with consumer laws
• ACCC's case against Ford for misleading and deceptive conduct is ongoing

The move follows a crackdown on the car industry by the Australian Competition and Consumer Commission (ACCC).
The corporate watchdog has received about 10,000 customer complaints in the last couple of years about Hyundai, Ford, Holden and other car manufacturers.

A common complaint is car owners being treated unfairly under the terms of manufacturers' warranties.
Many consumers are unaware they have automatic rights under the Australian Consumer Law (ACL), regardless of whether a problem with their new car is covered by the manufacturer's warranty.
In cases when the vehicle is inherently faulty, and its problems simply cannot be repaired, customers may be entitled to seek a refund or replacement vehicle.

"When you're taking back the vehicle four or five times, and the problem is not fixed, then I think it's fair to say there's an underlying problem with the vehicle," ACCC chairman Rod Sims told the ABC.
"It wasn't fit for the purpose for which it was sold, and that triggers these consumer guarantee rights."

Hyundai has voluntarily provided a legally enforceable undertaking to inform customers about their consumer rights.
The company will also review complaints received in the last 12 months, and scrutinise its policies to ensure they comply with the ACL.
 
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