Well I knew they were wrong but I knew my 2015 had it. Anyway I have it back On the 2016.What Hyundai department did YOU call? Lol CarPlay is available on all Hyundai models 2015+ with a 7” or 8” touchscreen... which is [essentially] every one since 2015. It literally says this on Hyundai’s website, so I’m not sure how an employee at Hyundai could be so severely misinformed.
However, Sonata Ultimate is a hybrid model, which does not come with a touchscreen IIRC - CarPlay would not be compatible with this particular trim level.