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I have an iPhone 4 on IOS7 and AT&T service. All works fine with my 2013 Elantra. IOS 6 worked fine also. My wife has the same setup and it also works fine. No +1. Tell tech support that they are wrong about the compatibility issue.
 

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A little more information. I just went out to the car and downloaded the recent history of my bluetooth calls. All calls showed the name associated with them in my iPhone with the exception of a few calls answered where the number was not in my phone. These were regular 10 digit numbers.

Have you downloaded your iPhone to the address book in your Elantra?
 
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