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Yeah, sorry I got a little testy. This has been frustrating to say the least. I'm thinking about a reset --- just like doing the old Windows wipes and reinstalls it's a big pain but I'm downloading the HTC sync program so if that works as a backup at least I'll be able to do a faster restore. I did receive a update on the Blue Link to version 2.15 but all it does is adjust some "how to ' videos. It still displays the "not valid" on my email & pw. Can't carry my Nook around everywhere so that's out and I won't buy into any Apple products.
Just to throw this out there but my wife and I are on weight watchers trying to shed a few pounds. When we had our Galaxy 3 phones, there "new" app would not work, yet it worked on my tablet. When I got my new Galaxy 5 it worked flawless. Like you, I dealt with the company and they had no clue as it should be working. I had given up and just happened to try it with the new phone.

As far as bluelink, I am thoroughly frustrated. For one, it works and has worked great most of the time. I have used it maybe 20 remote starts, and probably 25% of the time it fails. It has nothing to do with my cell service or the location of the Santa Fe as all times it has failed, it has worked previously. Lately, the app tells me that "this feature is not part of my package" yet I am still on trial for another month. The rep was trying to be helpful and told me that once every couple months I should connect to a specialist just to update. Really? I need to just call and say hi? lol I am not sure I am going to actually purchase it.
 

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Discussion Starter #24
Here's a little update: After 6 WEEKS of back and forth with Blue Link "Customer Care" I was ready to just give up. They're nice and all, but they have NO IDEA how to fix the problem. They even arbitrarily changed my account password, messing up my entire account! Anyway, I was on the verge of doing a factory reset on my HTC when I downloaded their sync software -- the stuff that automatically does a backup. Imagine my surprise when I tried the Blue Link app afterward --- I was able to log in and it worked. I started the car for the BW when she came out of work; I tried logging in several times and it works every time. So far. Maybe, just maybe the HTC sync cleaned out a corrupt file. Now if I can get the BW's LG phone to work with Blue Link ... but that's another hill to climb.
I haven't contacted Customer care yet to tell them --- I'll give it a day or two, but at least it's working. For now.
 

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The blue link app is based off of your cellular signal and the vicinity of where your vehicle is. If you are too far, it won't work, if it is in a place such as a parking structure where signal is limited, it won't work. There are also a lot of other reasons why it wouldn't work, but those are the ones I tested so far. Basically for it to work ideally, you and your car have to be fairly close to each other, nothing further than 100 meters and your car have to be in a wide open spot where nothing can obstruct the signal. If anyone has tested something different, please share.
Not entirely true. I can honk the horn on my Wife's Santa Fe when I am 400 miles away. I will agree with the OP though that Blue Link has issues. I get very frustrated when I call in also because no one can help. I am having a remote starter added with a keyfob since the Blue Link service fails so often.
 

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I started getting an error message on my 2013 Hyundai Genesis GPS "HMA2NAVI.exe encountered a serious error and must shut down". I contacted Hyundai customer Care and they said enroll in blueLink and that will fix the problem. It didn't. I can't even log into the app. The told me to call blueLink about the problem and they referred me back to Hyundai Customer Care. They suggested I enroll in Sirius XM. I did. That didn't fix it or the app problem. Hyundai and Blue Link keep passing responsibility back to each other when I get them on the phone. My e-mail response are generic "We're sorry you are having this problem. Please call us directly to resolve the issue." BlueLink said maybe I should get a new phone bc. maybe my iPhone 6 is outdated. I had to stop there. This has been going on for three months. Finally Hyundai Hyundai said it must need a new TMU unit in the car so take it to the dealer. I even have a case # and a customer care rep "Cynthia" who I left msgs for, but never returned my call. This is a car defect that I am not paying for since other people obviously have the same issues! Any advice?
 

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Agree that the dealer has to set it up. Talk to the sales staff, not service.

This is to keep unauthorized access to your Hyundai...
 

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It is not your phone. It is the my Hyundai app & website I tried several times to refresh on my phone and computer still no luck. The myhyundai site has issues. Weather it is the app or site
 

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