Just to throw this out there but my wife and I are on weight watchers trying to shed a few pounds. When we had our Galaxy 3 phones, there "new" app would not work, yet it worked on my tablet. When I got my new Galaxy 5 it worked flawless. Like you, I dealt with the company and they had no clue as it should be working. I had given up and just happened to try it with the new phone.Yeah, sorry I got a little testy. This has been frustrating to say the least. I'm thinking about a reset --- just like doing the old Windows wipes and reinstalls it's a big pain but I'm downloading the HTC sync program so if that works as a backup at least I'll be able to do a faster restore. I did receive a update on the Blue Link to version 2.15 but all it does is adjust some "how to ' videos. It still displays the "not valid" on my email & pw. Can't carry my Nook around everywhere so that's out and I won't buy into any Apple products.
As far as bluelink, I am thoroughly frustrated. For one, it works and has worked great most of the time. I have used it maybe 20 remote starts, and probably 25% of the time it fails. It has nothing to do with my cell service or the location of the Santa Fe as all times it has failed, it has worked previously. Lately, the app tells me that "this feature is not part of my package" yet I am still on trial for another month. The rep was trying to be helpful and told me that once every couple months I should connect to a specialist just to update. Really? I need to just call and say hi? lol I am not sure I am going to actually purchase it.