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Discussion Starter · #1 ·
Hi all.
As seen from my previous posts we collected our new Premium SE on Friday 27th April, only to find the infotainment manuals were missing, thanks to member rencar who kindly forwarded all the relevant information, that I had to supply the dealer with, they finally supplied them to me on Thursday, not very impressed so far.
Driving to work Friday 4th noticed the hand brake, ABS and skid warning lights were illuminated on the dash. Can't believe this with a car having done 130 miles only! Basically insisted the dealer repair the fault and supply a loan car until fixed. To say we are not happy is an understatement.
As its now a bank holiday weekend nothing doing until at least Wednesday possibly. I'll let you know how I get on. Any one else had this fault?
 

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What a right pain and with such low mileage. I've noticed this forum isn't anywhere near as busy as others I've used, so you may want to search through previous posts.

Do make sure that your salesperson knows the car has failed (and/or his Manager). Pop it in writing, I felt was always a good move (including the lack of manuals issue). Any good dealer should be very accommodating given how new and little miles you've covered. Contacting the Dealer Principal at your dealership is also a good idea if you feel you're not making progress, or copy them into your email outlining the issues you've had. I started the conversation that my contract was with them (the dealer) and that I might have to start to reject the car if the issue was not sorted very quickly.

My last new Citroen broke down and was off the road for a month, whilst they tried to find a solution. They actually gave me a brand new DS3 for the duration. Eventually I also got compensation out of Citroen UK, plus a set of decent mats and a full tank of fuel, valeted and handed back over, as my car only had a few hundred miles on the clock. My dealer did have to push centrally and so did I for an overall compensation cheque. This was never the planned outcome, more I just wanted my new car back and working properly and reliably!

Hopefully it'll be something straightforward, that they will deal with quickly. I did get angry on a few occasions with my Citroen garage, but found working with them (rather than irritating them) was more useful. If you are reasonable, outlining that no-one would expect a failure like this for a brand new car. It was Citroen UK that were useless and needed a lot of reminding to call me back, as they couldn't find a solution to the issue, and seemed to forget about me.

Any queries, please ask and keep us posted.
 

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Hi all.
As seen from my previous posts we collected our new Premium SE on Friday 27th April, only to find the infotainment manuals were missing, thanks to member rencar who kindly forwarded all the relevant information, that I had to supply the dealer with, they finally supplied them to me on Thursday, not very impressed so far.
Driving to work Friday 4th noticed the hand brake, ABS and skid warning lights were illuminated on the dash. Can't believe this with a car having done 130 miles only! Basically insisted the dealer repair the fault and supply a loan car until fixed. To say we are not happy is an understatement.
As its now a bank holiday weekend nothing doing until at least Wednesday possibly. I'll let you know how I get on. Any one else had this fault?
PTUK - How did you get on with your problem?

We've noticed a groaning noise coming from one of the rear wheels when applying the brakes gently. Now on 230 miles it seems to have stopped, so I've put it down to the brakes still bedding in.
 

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Discussion Starter · #4 ·
Hi There
It has taken a while to resolve, basically when they checked the car over the problem was a damaged connector on the front wiring loom, the only way to correct the fault was to replace the whole of the front loom. This would entail a complete strip down to the front of the car, panels, components the lot. We were needless to say not pleased with this which was the thought of the dealer too. Basically we rejected the car there and then as not fit for purpose, we had travelled 153 miles in the 6 days we had the car from new. They agreed to replace the car, trouble being only one other red 1.2 Premium SE existed in the UK. As it turned out this was located in the west of England luckily for us within the same dealership group. I will not bother you with the long drawn out process, endless telephone calls and frustration with Hyundai UK and our supplying dealer we have endured over the 3 weeks it took to get the vehicle to us. We collected the car last Wednesday 23rd. The difference is very noticeable as there must have been other problems with the first car, a real Friday afternooner perhaps? The whole experience of driving the replacement is 100% better, the problems with the old car are now at the back of our mind. We remain wary of the brand at the moment, certainly not lived up to the hype in the press over the last couple of years about Hyundai. Perhaps over time we will feel different, we bought this car to last, hopefully it will as our plans were to keep it for at least 5 years?
Hopefully no news is good news so I hope I won't have to post on this subject again!

PS We have a groan on the brakes today as well...230 miles, strange eh?
 

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Discussion Starter · #5 ·
6 months report.
Pleased with the replacement car now, living up to expectations, smooth ride, good power, good performance, comfy. Good through the summer with the AC and now the heated seats & steering wheel are being really appreciated.
I did write, yes a real letter of 6 pages or more and sent it to the MD of UK, heard nothing, later sent the same letter to him via email which was received, heard nothing.
Not even passed on to what they call customer services, nothing. Did get lip service from local dealer group at least but saying that it has taken them 6 months to get the service plan details to us and that only after badgering them every month. Apparently a new service provider now, they were pleased to inform us that although the plan was now more expensive they wouldn't charge us the difference! WHAT! We paid for it in March.
The car is good but the Company from top to bottom are not, won't ever buy a Hyundai again.
As I said before, we are with it for the 5 year guarantee only then get rid of it.
 

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Are they any worse though than other makes? Watchdog frequently showcase cars that inexplicably burst into flames, handbrakes that fail and let the cars run away, car that won't accelerate. It can take ages to get them to admit that there is anything fundamentally wrong with their cars. My view is cars now are far too complicated and rely too much on micro processors. When I started motoring the cars by today's standards were easy to rust and rough by engineering standards now, but after the one year warranty most of us could tinker about and put a set of points in and a set of brake shoes. You'll also never get 100% quality because of all the outside supplied parts that arrive just in time to be assembled. Things happens and someone gets unlucky. The warranty however you've got to say is good a replacement car was provided sadly not by first class post. Service plans I never have I pay as I go and also prefer late secondhand so somebody else has shaken out all the problems for me hopefully.
 
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End of the day its how good the dealer is in situations like this rather than Hyundai themselves. Compared to the numerous Audis and BMWs owned over the years, my other car is a BMW M140i my Hyundai dealer has been streets ahead in terms of customer care and satisfaction. Try Peugeot or worse still Vauxhall if you would like the bitter taste of their customer care and incompetence. Nothing is ever perfect though and for every thousands of cars produced regardless of make one or two will be lemons.


Tim.
 
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